Recieved a windscreen replacement in the Omagh shop. They couldn’t be more helpful and dead on, and were very accommodating to me. A great team who had the windscreen replaced quicker than expected. R... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 30, Gortin Road, BT79 7HX Omagh, County Tyrone, GB
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Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been b... Voir plus
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Booking method was very easy, national windscreens kept in good contact via appointment messages etc. straight forward on day.
L'entreprise a répondu
Easy to arrange an appointment. Speedy installation of new front windscreen which due to camera had to be fitted in the workshop about 20 minutes drive from our home - easy to find. Waiting area... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Omagh
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30, Gortin Road, BT79 7HX, Omagh, County Tyrone, Royaume-Uni
- 028-7100-1053
4,8
Excellent
131 avis
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Star service
Thank you to the NW staff for the excellent service and timing when carrying out our recent repair
8 mars 2025
Réponse de National Windscreens - Omagh
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service and timing of your recent repair. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Réponse de National Windscreens - Omagh
We're glad to hear you had a positive experience with our repair service. We appreciate your feedback and will continue to strive for excellence.
5 stars
The staff were helpful, friendly, responsive and made the process easy. They kept me informed of any changes and that I needed a back window wiper and arm. The work was of outstanding standard and a quality service. Thank you, Connor.
31 janvier 2025
Réponse de National Windscreens - Omagh
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the helpful, friendly, and responsive service you received. We appreciate your feedback on the quality of the work and the communication you received throughout the process. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Replacement rear window
It took a little longer than I expected to get the replacement window but was kept informed throughout the process and the engineers did an excellent job.
20 janvier 2025
Réponse de National Windscreens - Omagh
We appreciate your understanding and patience regarding the delivery time. We're glad to hear that you were kept informed throughout the process and that the engineers provided excellent service.
Efficient
Arrived on time, good communication and excellent work. Friendly and efficient.
28 décembre 2024
Réponse de National Windscreens - Omagh
Thank you for your kind words. We're thrilled to hear you were happy with our service. We strive to provide excellent service and appreciate your positive feedback.
Efficient and prompt service
Efficient service, arrived early to my place of work and replaced my windscreen
26 novembre 2024
Réponse de National Windscreens - Omagh
Thank you for your kind words. We're pleased to hear that you were happy with the efficiency of the service and that the windscreen replacement was completed to your satisfaction.
Excellent friendly service!
28 novembre 2024
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Omagh
Thank you for taking the time to share your positive experience. We're glad to hear you found our service efficient and our staff friendly and helpful. We appreciate your feedback.
Réponse de National Windscreens - Omagh
Thank you for taking the time to share your positive experience. We appreciate your kind words and are glad to hear you were happy with the service.
Quick and efficient service
Quick and efficient service, provided by a friendly and competent technician. Thank you.
23 octobre 2024
Réponse de National Windscreens - Omagh
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience and appreciate your kind words about our technician.
Excellent .on time and efficient.
15 octobre 2024
Réponse de National Windscreens - Omagh
We're so glad to hear that you had a positive experience. We strive to provide excellent service and appreciate your feedback.
Chris a true professional
Chris, handled the situation professionally, efficiently and very respectfully. Couldn't have asked for better servuce
10 octobre 2024
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Nearly a year of waiting.
Contacted National Windscreens in January 2024 about getting a replacement windscreen for my vehicle, they said they will look into it and try to source a replacement, staff member at the time on the phone told me I may be better getting the car written off.
Fast forward a week a so, they contact me saying they cannot source a windscreen, I go out of my way to search forums and find a company in England that source windscreens for imported cars, they say all is good and it’ll take 4-6 weeks.
It’s October 2024 and I still haven’t had the windscreen fitted. The screen arrived July, I have made multiple attempts to email about booking an appointment, used the websites online portal to let them know that my appointment would need to be in Belfast as I was using the car for work at the time, they show up to the wrong address and tell me that they will rebook me via text as I said I can’t really take phone calls during work hours (50 hour weeks). Nothing since then.
I can’t believe this has happened, the level of service I have received is absolutely abhorrent, I’ve had borderline no communication, I was left in the dark for months about where my windscreen was, told it was not far away multiple times and that it would be there soon, told I was getting rebooked for my appointment and had absolutely nothing, my car is effectively a paperweight as I can’t drive it with the crack across the windscreen.
If you can avoid national windscreens, I’d do so at every opportunity, and the worst part is that even after all of the turmoil that has happened, I’m still going to be expected to pay for the repair, despite the frankly abysmal service I have received.
If someone could please contact me about getting my car finally sorted please I’d really appreciate it, can’t believe it’s had to come to this point.
13 janvier 2024
Avis spontané
Réponse de National Windscreens - Omagh
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Excellent service. Able to change apt at short notice. Staff in Omagh dept very helpful contacting me regularly by phone with updates.
30 juillet 2024
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Yous were very helpful and done a good…
Yous were very helpful and done a good job highly recommend :)
18 juillet 2024
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
First class
Easy to arrange, work carried out at my home, at a time convenient to me. Fitter was punctual, friendly, tidy and the windscreen was perfectly fitted.
16 juillet 2024
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Booked online and Staff are very good
Booked online and Staff are very good, excellent job. No hustle easy pissy
25 juin 2024
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Great service. Very quick and efficient. Received a call earlier if a cancellation would suit, which it did. Great 👍
12 juin 2024
Réponse de National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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