Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Voir plus
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Établissement
Changer d'établissement1 Carr Road, Fengate, PE1 5YA Peterborough, Cambridgeshire, GB
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Lisez les avis des autres
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
L'entreprise a répondu
Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Voir plus
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Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Peterborough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Royaume-Uni
- 01733-785-027
4,5
Excellent
701 avis
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Great service from National…
Great service from National Windscreens. They clearly explained the process and what to expect, then replaced the glass within the agreed time slot. Smooth booking, professional work, and no hassle
24 décembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback. We're happy to hear that we clearly explained the process and replaced the glass within the agreed time. It's great to know that you experienced smooth booking, professional work, and no hassle.
The lady that fitted the new windscreen…
The lady that fitted the new windscreen was brilliant.
The payment system was not easy to use had problems so payed the installer in the end.
17 décembre 2025
Réponse de National Windscreens - Peterborough
We're glad the windscreen fitting went well. We appreciate you bringing the payment issues to our attention and will look into this to improve the process.
Prompt and clean job done!
8 décembre 2025
Réponse de National Windscreens - Peterborough
We are happy to hear that we provided prompt and clean service! Thank you for your positive feedback; we appreciate it.
Wipers bolts has been screwed only with…
Wipers bolts has been screwed only with hand and today in heavy rain on 70mph in 4th line on motorway wipers started going different ways. Windscreen replaced ok,but side job done very badly
11 décembre 2025
Réponse de National Windscreens - Peterborough
We appreciate you bringing this to our attention. We're sorry to hear about the wiper issue and the inconvenience it caused. We'll review the installation process to prevent this in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very quick and efficient company
Very quick and efficient company. Very easy to contact.
11 décembre 2025
Réponse de National Windscreens - Peterborough
We're happy to hear that our team was efficient and easy to contact. Thank you for your positive feedback; we appreciate it!
Good service all round and professional…
Good service all round and professional engineer providing excellent workman ship.
11 décembre 2025
Réponse de National Windscreens - Peterborough
We appreciate you taking the time to share your positive experience! We're so happy to hear that you received good service and excellent workmanship.
Excellent service from National Windscreens.
On my first visit, the receptionist was very welcoming and even offered me a coffee, which was a lovely touch. The job was done perfectly.
On my second visit, the engineer fixed the screen very quickly, which I really appreciated as I was running late.
Overall, outstanding service from start to finish. Highly recommended!
5 décembre 2025
Réponse de National Windscreens - Peterborough
We appreciate you sharing your experience. We're happy to hear that you found the receptionist welcoming and the service outstanding. It's great to know the engineer fixed the screen quickly. Thank you for recommending our service!
Highly qualified organization
A highly qualified organization. Competent and polite workers. The quality is very good. Thank you for solving the problem.
26 novembre 2025
Réponse de National Windscreens - Peterborough
We appreciate you mentioning our qualified team, their competence and politeness! We're very pleased to hear that we solved the problem and that you were happy with the quality.
Réponse de National Windscreens - Peterborough
We appreciate you taking the time to share your thoughts, and we are so happy to hear that you were very pleased with our service!
Excellent Service
Excellent Service
Easy to book online
Had a replacement windscreen fitted at home. Technician arrived on time, polite and professional.
21 novembre 2025
Réponse de National Windscreens - Peterborough
We're happy to hear that booking was easy and the service met your expectations. We appreciate your positive feedback regarding the technician's punctuality and professionalism.
Mercedes CLK
Mercedes CLK. Two technicians replaced windscreen within 1 week of reporting issue
19 novembre 2025
Réponse de National Windscreens - Peterborough
We're happy to hear that the windscreen replacement was completed quickly after you reported the issue. Thank you for your positive feedback and time.
Friendly
Friendly, cheerful demeanor. Quick to complete repair and gave clear explanation of work done.
18 novembre 2025
Réponse de National Windscreens - Peterborough
We are happy to hear that you found our team friendly and the repair process quick and clear. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Peterborough
We appreciate you taking the time to share your experience. We're happy to hear that you found our service efficient and excellent!
Highly recommend
Very helpful, lots of communication. Excellent service - highly recommend.
18 novembre 2025
Réponse de National Windscreens - Peterborough
We're happy to hear that our communication and service were helpful. Thank you for your recommendation; we appreciate your positive feedback very much!
Quick service
Quick service. Ronnie local repair Adan’s was fantastic and really helpful. Call centre was ace too
29 octobre 2025
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback! We're so glad that you received quick and helpful service from our local repair team and call center.
They trashed the interior of my van
They trashed the interior of my van
Broke my reversing mirror
Left my vehicle in a dangerous condition
5 novembre 2025
Réponse de National Windscreens - Peterborough
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Peterborough
We're glad you felt supported by our team from beginning to end. It's wonderful to know we could assist you so well. Thank you for your feedback!
Friendly staff and efficient service
Friendly staff and efficient service. Not kept waiting
5 novembre 2025
Réponse de National Windscreens - Peterborough
We're happy to hear that you found our staff friendly and our service efficient. Thank you for your positive feedback; we appreciate it.
Excellent Service
Excellent service and kept me updated on progress each step of the way. Very happy with the work carried out.
5 novembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback! We're happy you received excellent service and were kept informed. We're also glad you're happy with the completed work.
Sill laft grass on the back seat but…
Sill laft grass on the back seat but they did all the car
4 novembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your feedback and are glad the car was cleaned well. We'll address the grass left behind.
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