Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Lisez les avis des autres
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Voir plus
L'entreprise a répondu
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
L'entreprise a répondu
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Portsmouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Royaume-Uni
- 023-8181-0692
4,8
Excellent
872 avis
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excellent service knowledge technicians…
excellent service knowledge technicians very friendly and job was completed quickly and efficiently
20 août 2026
Réponse de National Windscreens - Portsmouth
We're so pleased to hear you received excellent service, found our technicians knowledgeable and friendly, and that the job was completed quickly and efficiently. Thank you for your wonderful feedback!
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Portsmouth
We are so pleased to hear that you experienced such friendly and quick service. We truly appreciate your positive feedback!
The guys were all friendly and…
The guys were all friendly and explained what was happening. Would use them again
13 août 2026
Réponse de National Windscreens - Portsmouth
We're so pleased to hear that our team members were friendly and clearly explained what was happening. Thank you for your wonderful feedback, and we look forward to assisting you again!
Lovely guys
Lovely guys, looks like they work together really well. They were polite and helpful to tell me where the shops and cafe was to kill some time. They left my car clean. Finished the job in a couple of hours. Even though their working environment was really boiling they were still professional and happy in their work. I myself would not work in that heat give the guys some air conditioning they deserve it, after all they are making money for the company.
18 août 2026
Réponse de National Windscreens - Portsmouth
We're happy to hear you had such a positive experience with our team! It's wonderful to know that their politeness, helpfulness, and professionalism shone through, even in challenging conditions. We truly appreciate your kind words and valuable feedback.
Helpful friendly and quick
National windscreen were helpful friendly and quick … they even informed us of a good local coffee shop to go and wait in (and they were right the coffee was good).
17 août 2026
Réponse de National Windscreens - Portsmouth
We're so pleased to hear that our team was helpful, friendly, and quick! It's wonderful that you enjoyed the local coffee shop recommendation too.
Quick and easy change of windscreen
Quick and easy change of windscreen.
Technician was great, lovely and friendly on drop-off of car and collection.
17 août 2026
Réponse de National Windscreens - Portsmouth
We're so pleased to hear that your windscreen change was quick and easy! It's wonderful to know that our technician was great, lovely, and friendly during both drop-off and collection.
Ordering correct parts could have been faster
The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscreen could be replaced.
6 août 2026
Réponse de National Windscreens - Portsmouth
We're pleased to hear that your initial booking was easy and our staff were courteous. However, we sincerely apologize for the extended delay and multiple visits required to get the correct trim for your windscreen replacement. We understand this was a frustrating experience.
Réponse de National Windscreens - Portsmouth
We're so pleased to hear that you found our team to be very professional and helpful. Thank you for your wonderful feedback!
Réponse de National Windscreens - Portsmouth
We're so pleased to hear that our fitter was friendly and that the job was completed in a timely manner. Thank you for your wonderful feedback!
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen repair
Really nice people that did the windscreen and couldn’t be more helpful and polite
31 juillet 2026
Réponse de National Windscreens - Portsmouth
We're so pleased you found our team to be really nice, helpful, and polite during your windscreen service. Thank you for your wonderful feedback!
Réponse de National Windscreens - Portsmouth
We're so happy to hear that our booking process was fast and easy for you. We appreciate your positive feedback!
Outstanding customer service
Outstanding customer service. The team went above and beyond to help me resolve an issue with my rear view mirror, exacerbated by previous new windscreen fitted by their competitor. They were just amazing. Shout outs to Darren and Dane in particular.
6 août 2026
Avis spontané
Réponse de National Windscreens - Portsmouth
We're delighted to hear about your outstanding experience with our customer service. It's wonderful that our team went above and beyond to resolve the issue with your rearview mirror. We're so pleased you found our team amazing!
Glass replacement - good work but a 4-week wait
Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low probability of breakage (in this case it was vandalism), there is no OEM or after-market glass supply. National had to fit a glass window sourced from a breaker's yard.
On the plus side, the technician's glass installation work was excellent.
29 juin 2026
Réponse de National Windscreens - Portsmouth
We appreciate you taking the time to share your experience. We understand the frustration of a four-week wait, especially when dealing with vandalism and limited parts availability for an older vehicle. We're pleased to hear that our technician's installation work was excellent despite the challenges.
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great 😊 really easy to deal with
Great 😊 really easy to deal with. Reminder text of when your national windscreens person is coming to you. They even have a tracker so you can see where they are. Really easy process. I had a whole windscreen replaced by them. Professional and friendly guy who sorted my windscreen out. Thanks
20 juillet 2026
Réponse de National Windscreens - Portsmouth
We're delighted to hear you found our service easy to deal with, from the reminder texts to the tracker. We're glad the process was smooth and that our professional and friendly technician replaced your whole windscreen.
Good Job, well done
Well informed, good communication on the day, tidy job, friendly staff
20 juillet 2026
Réponse de National Windscreens - Portsmouth
We're so pleased you found our team well-informed, communicated well, and completed a tidy job. Thank you for your wonderful feedback!
They made it in the morning like I…
They made it in the morning like I asked for and it took them less than an hour to do. The staff were friendly especially when I told them I couldn’t get the back part of my dash cam off the original window so they got it off and gave me a new sticker for it.
20 juillet 2026
Réponse de National Windscreens - Portsmouth
We're delighted to hear that we were able to accommodate your morning request and complete the work efficiently. It's wonderful that our staff were friendly and assisted you with your dash cam.
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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