National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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Lisez les avis des autres
Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... Voir plus
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Honestly a great experience, service was quick from booking to fitting. The two guys who came out were efficient and hilarious and made me feel at such ease about the whole service. Would highly recom... Voir plus
L'entreprise a répondu
Despite thinking the car would have to go into the National Windscreens depot and booking accordingly, NW called us and said there was no problem coming to us, which they did at an earlier and conveni... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Redruth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, Royaume-Uni
- 01209-780-069
4,7
Excellent
351 avis
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Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Suburu XV
Although side window was fitted to my car successfully
in my man dealers whilst I was on holiday I have had to clean window rubbers to stop it scrapping on dirt, surely this should have been done whilst fitting to avoid scratches on glass?
I would expect to still find bits of glass but why would it be considered ok to leave glass debri in door instead of cleaning while panel was off? I now have a nice! rattle of glass whilst driving & opening doors.
13 juillet 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Kept up to date as to when technician…
Kept up to date as to when technician would be with me. Arrived on time. Explained what he would be doing. Tidy job and cleaned up after the work.
17 juillet 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The branch staff in Redruth were very…
The branch staff in Redruth were very helpful once I had called in to speak to them whereas the national helpline was not very informative.
29 juin 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Ok recommended
Yes had to call them back to adjust the window as it was struggling to go back up still not 100% when the window goes back up a bit slow but we'll keep an eye on it overall the service was excellent
4 juillet 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Friendly and helpful
Friendly and helpful. And a great job done. I would highly recommend.
14 juin 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Went above and beyond
Went above and beyond, it was stressful for me driving on holiday with a large cracked so they arranged for a technician to come to holiday park and do the work there,a very nice man arrived assured me that it would take about an hour and half to 2 hours, work was completed in under an hour to an excellent condition very please ,I live in telford and my local team was just as helpful and arranged with the branch near my holiday in Cornwall.
3 juin 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Polite and efficient
10 juin 2024
Réponse de National Windscreens - Redruth
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Freelander 2 Screen replacement.
Very happy with how quickly National Windscreens were able to get a replacement screen. They even came to my workplace and fitted it, in the staff car park. This meant that I didn't have to take time off to get things sorted . The fitter was very professional, tidy and the screen was fitted quickly with no fuss. There was a slight problem with the sensors for the auto wipers and lights , but this was sorted a few days later with a 20 min visit to the local depot (I called in on the way home after work) Highly recommend them over Autoglass anytime!! Many thanks guys .
1 juin 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt & efficient repair .
3 juin 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service very happy to…
Excellent service very happy to recommend and also to use you again
24 mai 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and efficient
Great service. I booked online and they followed it up with a call, which then led to it being done that same day. Ethan came to my place of work to repair my windowscreen. He was professional and polite. Would recommend this company.
17 mai 2024
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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