I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8, Central Business Park, ME2 4LW Rochester, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... Voir plus
L'entreprise a répondu
Everything went smooth from booking to actual windscreen replacement. The job was done quick and in very clean manner.
L'entreprise a répondu
I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Rochester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, Royaume-Uni
- 01634-510-390
4,7
Excellent
599 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Great service, team were friendly and welcoming. Quick service and no issues throughout.
19 décembre 2025
Réponse de National Windscreens - Rochester
We appreciate your positive feedback! We're so glad to hear that you received great and quick service from a friendly and welcoming team, and that you experienced no issues.
First class from start to finish
11 décembre 2025
Réponse de National Windscreens - Rochester
We're glad you enjoyed your experience with us! Thank you for sharing your positive feedback; we appreciate it.
Fast and did an amazing job
8 décembre 2025
Réponse de National Windscreens - Rochester
We're so glad you had a great, fast experience. Thank you for your amazing feedback; we appreciate it!
Professional friendly service
2 décembre 2025
Réponse de National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent customer service
Quick, easy and efficient with excellent customer service.
6 décembre 2025
Réponse de National Windscreens - Rochester
We appreciate your positive feedback! We're so glad you found our service quick, easy, and efficient, with excellent customer service.
Réponse de National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I was told that the wipers which i…
I was told that the wipers which i bought were orignal but they were not orignal the very second day when rain started it started sqweeking sounds they charge high proce for wipers but they give the lowest price not satisfied at all
26 novembre 2025
Réponse de National Windscreens - Rochester
We appreciate you bringing this to our attention. We're sorry the wipers you purchased made noise during rain and didn't meet your expectations. We'll look into this to ensure better quality.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The person who changed my windscreen…
The person who changed my windscreen was before the time he said he would be there and was very efficient
21 novembre 2025
Réponse de National Windscreens - Rochester
We're happy to hear that the technician arrived early and completed the windscreen replacement efficiently. Thank you for your positive feedback and your time.
Service was easy and screen was…
Service was easy and screen was replaced. No issues in collection on a busy industrial estate.
7 novembre 2025
Réponse de National Windscreens - Rochester
We're happy to hear that the screen replacement process was easy and convenient for you, despite the busy location. Thank you for your positive feedback!
Réponse de National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to arrange and reliable.
Easy to arrange, turned up on time and did a great job.
20 novembre 2025
Réponse de National Windscreens - Rochester
We're happy to hear that arranging our service was easy, and we appreciate your positive feedback regarding the work completed.
Great service
Great service , very pleasant staff and done in the time frame quoted
19 novembre 2025
Réponse de National Windscreens - Rochester
We're happy to hear that you found our service great and our staff pleasant. We appreciate you acknowledging our efficiency with the timeframe quoted!
Average service
Arrived on time
Repaired stone chip ok
But left resin flakes all over my bonnet which was hard to remove from my paint work.
17 novembre 2025
Réponse de National Windscreens - Rochester
We appreciate your feedback and are sorry to hear about the resin flakes left on your bonnet. We'll review our processes to prevent this issue in the future.
Attention to details and great customer…
Attention to details and great customer service
11 novembre 2025
Réponse de National Windscreens - Rochester
We're happy to hear that you enjoyed your experience with us! We appreciate your recognition of our attention to detail and customer service.
Réponse de National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Rochester
We're glad you found our service quick and efficient. Thank you for your positive feedback; we appreciate it.
Highly recommend, quick efficient service
I had a big crack in my windscreen, it got changed quickly with no fuss. I would highly recommend.
31 octobre 2025
Réponse de National Windscreens - Rochester
We appreciate you recommending our services and are happy your windscreen replacement was completed quickly and efficiently. Thank you for the positive feedback!
The team arrived when they said.
The team arrived when they had communicated that they would. They were very professional and well mannered.
5 novembre 2025
Réponse de National Windscreens - Rochester
We're happy to hear that our team's punctuality and professionalism impressed you. Thank you for taking the time to share your positive experience with us!
Friendly repair guy
Friendly repair guy, great service, arrived on time. Double his salary
4 novembre 2025
Réponse de National Windscreens - Rochester
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our prompt and friendly service!
Done my window good and was very quick…
Done my window good and was very quick really thank you
30 mars 2025
Réponse de National Windscreens - Rochester
We're happy to hear that the window service was quick and satisfactory! Thank you for your positive feedback; we appreciate it greatly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.