Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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À propos de l'entreprise
À propos de National Windscreens - Romford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, Royaume-Uni
- 01708-545-381
4,6
Excellent
562 avis
Demande des avis aux clients
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Réponse de National Windscreens - Romford
We appreciate your feedback and are so delighted to hear that you had a positive experience with our customer service and time keeping.
National windscreens were very…
National windscreens were very efficient and the staff were friendly.
10 octobre 2025
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're so happy to hear that you found our staff friendly and that we were very efficient.
Job well done
10 octobre 2025
Réponse de National Windscreens - Romford
Thank you for your positive feedback
Easy process
Had to wait awhile after booking time for work to begin. But other than that everything went to plan.
1 octobre 2025
Réponse de National Windscreens - Romford
We appreciate you sharing your experience and are glad things went according to plan. We'll review the waiting period to see how we can improve. Thanks again!
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We are so happy to hear that you found our members of staff polite, pleasant, and professional.
Good job
The guy came round i left the key somewhere for him he phoned me before and after and did the the job without me bieng there. Well done and thank you
26 septembre 2025
Réponse de National Windscreens - Romford
We're happy to hear that the job was completed successfully, even in your absence. We appreciate you highlighting the communication before and after the service. Thank you for your positive feedback!
The task was completed within the time…
The task was completed within the time promised.
The Staff also help with my almost fallen out number plate.
24 septembre 2025
Réponse de National Windscreens - Romford
We're happy to hear that the task was completed promptly. We appreciate your positive feedback and are so glad we could assist with your number plate!
Service was speedy
Service was speedy. Workmen were very helpful explaining everything. Work was completed in half the time quoted.
25 septembre 2025
Réponse de National Windscreens - Romford
We appreciate you taking the time to leave us this great review! We're so glad to hear that you were happy with the quick service and helpful explanations and that the work was completed so quickly.
I'm happy with the final glass…
I'm happy with the final glass fitting, but the scheduling experience was frustrating. While the initial cancellation due to technician sickness was understandable, the rescheduled appointment was poorly managed. The technician was late and repeatedly gave inaccurate "5 minutes" arrival updates, which was disruptive. Going forward, your team needs to ensure that customers are given accurate, real-time delay estimates so they can plan their time accordingly.
19 septembre 2025
Réponse de National Windscreens - Romford
We appreciate your feedback and are glad you're happy with the glass fitting. We apologize for the frustrating scheduling experience and the technician's inaccurate arrival updates. We will address this to ensure customers receive accurate delay estimates in the future.
Réponse de National Windscreens - Romford
We appreciate your positive feedback. We're so happy to hear you received good customer service and prompt job completion.
Excellent!
Kept me up to date when they were coming. Excellent work done in a short amount of time!
10 septembre 2025
Réponse de National Windscreens - Romford
We're happy to hear that we kept you informed and completed the work efficiently. Thank you for your positive feedback; we appreciate your time!
Service was good my second time using…
Service was good my second time using this service
12 septembre 2025
Réponse de National Windscreens - Romford
We appreciate you sharing your positive experience with our service again. Thank you for your continued patronage and valuable feedback.
Réponse de National Windscreens - Romford
We appreciate you sharing! We are so happy to hear you received great, professional, and friendly service.
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Romford
We appreciate you sharing! We are so happy you were pleased with our super friendly and fast service.
Good service
Good service . Clear information given . Job done in the time estimated. Good client communication.
5 septembre 2025
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're happy to hear that you received clear information and that the job was completed on time with good client communication.
Booked in fir 12.30 told it will take 4…
Booked in fir 12.30 told it will take 4 hours even tho Iv Had lots in past fitted and they never took 2 hours. Cars come and left while I waited they took my car in at 2.45 was in for hour and done just by 4.00
Why not just book me in for 2.00 I know some cars need calibrating mine obviously never so I don’t get it
3 septembre 2025
Réponse de National Windscreens - Romford
We regret the delay and inconvenience you experienced. We aim to manage bookings efficiently and are sorry your wait was longer than expected. We appreciate your feedback, which will help us improve our scheduling.
Amazing service from Jack
Amazing service from Jack
So humble so professional
8 septembre 2025
Avis spontané
Réponse de National Windscreens - Romford
We appreciate you sharing! We are so happy to hear that you received amazing, humble, and professional service.
Plenty of appointment reminder via…
Plenty of appointment reminder via email and good customer service on arrival.
28 août 2025
Réponse de National Windscreens - Romford
We're happy to hear that you found our appointment reminders helpful and that you received good customer service when you arrived. Thank you for your feedback.
The service was excellent and quicker…
The service was excellent and quicker than I thought, the bloke rang me when he finished. Friendly staff, customer service at the time wa good
27 août 2025
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We are happy to hear that the service was excellent and faster than expected, and that our staff was friendly. We value your recognition of our customer service.
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