Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... Voir plus
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Établissement
Changer d'établissement80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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Lisez les avis des autres
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... Voir plus
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Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... Voir plus
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So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - St Austell
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, Royaume-Uni
- 01726-940-024
4,7
Excellent
254 avis
Demande des avis aux clients
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Nice and easy
From when I booked the appointment in tye afternoon, they phoned me on the day of the appointment they asked if I could come earlier and I did then it it said it could take upto 4 hours but it took about 1 which was very surprising.
17 février 2025
Réponse de National Windscreens - St Austell
We understand your frustration with the unexpected change in appointment time. We appreciate your flexibility in accommodating the earlier time, and we're glad the service was completed sooner than anticipated.
Good communication and service
Good communication, quickly made and kept appointment tim.
7 mars 2025
Réponse de National Windscreens - St Austell
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are happy that you found our communication and scheduling process to be efficient.
Réponse de National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - St Austell
We're so glad to hear you had a positive experience. We appreciate your kind words about our team's quick, friendly, and easy-to-deal-with approach.
I was extremely pleased with this…
I was extremely pleased with this location. Windscreen was changed professionally and quickly. The staff were polite and effificient. I would recommend highly.
21 février 2025
Réponse de National Windscreens - St Austell
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the professionalism and speed of the windscreen replacement, as well as the politeness and efficiency of our staff. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Réponse de National Windscreens - St Austell
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our representative helpful.
Réponse de National Windscreens - St Austell
Thank you for your kind words! We are thrilled to hear you found our service amazing, quick, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
All Round Good Service
Camper van side window replacement that was dealt with exceptionally well.
A bespoke item that was sourced and fitted at a time and date that suited me.
Technician was very tidy, professional and knowledgeable.
All round a very good service
3 février 2025
Réponse de National Windscreens - St Austell
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received. We appreciate your feedback on the technician's professionalism, knowledge, and tidiness. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Fast service 👍🏻
31 janvier 2025
Réponse de National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Brilliant communication excellent staff…
Brilliant communication excellent staff Colin A (window fitter) went above and beyond in repairing my interior rear view mirror.
Another big plus the lane assist Camara was recalibrated which I thought I'd have to get done I am totally delighted with their workmanship and customer service.
Thumbs up ....👍 5 stars ⭐⭐⭐⭐⭐ from me and my experience .
23 janvier 2025
Réponse de National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent work
Excellent work. Collective, Oh, it's a campervan! But got motorhome into the workshop with no problem.
29 janvier 2025
Réponse de National Windscreens - St Austell
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide exceptional service and are glad you found our team helpful.
Originally told would take 4 hrs so…
Originally told would take 4 hrs so arranged to be collected from depot when i got there they said would take an hour and then they had to go out of depotfor rest of day.
The actual fitment of the screen was good.
27 janvier 2025
Réponse de National Windscreens - St Austell
We understand your frustration with the unexpected delay. We strive to provide accurate time estimates, and we apologize for the inconvenience caused by the change in schedule. We appreciate your feedback and will work to improve our communication and scheduling processes. We're glad you were satisfied with the screen fitment.
Outstanding…
So easy to use and exceptionally quick response everything sorted in less than 24 hours.
Staff polite and helpful.
Person who fitted new window was super professional and explained everything he did.
Thank you National Windscreens.
12 décembre 2024
Réponse de National Windscreens - St Austell
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our service easy to use and that you were impressed with the quick response time. We appreciate your kind words about our staff and the professional service you received. We strive to provide a seamless experience for our customers, and we are glad that we were able to achieve that for you.
Brilliant
Brilliant! Technician carefully completed his job. You knew he cared about his work. Was helpful and kind. Excellent.
11 décembre 2024
Réponse de National Windscreens - St Austell
We are so glad to hear that you had a positive experience with our technician. We appreciate your kind words and are happy to know that you were pleased with the service provided.
Réponse de National Windscreens - St Austell
Thank you for your feedback! We're glad you had a positive experience with our service.
Quick and efficient
Quick, effective, and efficient. Engineer turned up at time stated and fitted new windscreen very cleanly.
25 novembre 2024
Réponse de National Windscreens - St Austell
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with the best possible service and it's wonderful to know we met your expectations.
The men who came out to fit the…
The men who came out to fit the windscreen were really friendly, and told me exactly what they were going to do, how long the replacement would take, and the aftercare requirements. Very professional and would definitely recommend National WIndscreens
13 novembre 2024
Réponse de National Windscreens - St Austell
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was friendly, professional, and provided you with clear communication throughout the process. We strive to provide excellent customer service and are glad that you found our service to be top-notch.
Perfect and professional
everything was perfect from quality of work to the team and their professional manner
20 novembre 2024
Réponse de National Windscreens - St Austell
Thank you for taking the time to share your positive experience. We're thrilled to hear that you were happy with the quality of our work and the professionalism of our team. We appreciate your feedback.
Thank you National Windscreens
A Fast and friendly service my windscreen was fixed on the driveway.
9 novembre 2024
Réponse de National Windscreens - St Austell
We're glad to hear you had a positive experience with our service. We appreciate your kind words about our team's speed and friendliness.
They were able to sort the front…
They were able to sort the front windscreen without any fuss when the wrong one had beennsent
30 octobre 2024
Réponse de National Windscreens - St Austell
Thank you for your feedback. We're glad to hear that we were able to resolve the issue quickly and efficiently.
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