Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, GB
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Lisez les avis des autres
I was put in touch with the Swansea branch by my insurance company for a replacement windscreen. It was done within two days even though they had to source the part. Very efficient and courteous and g... Voir plus
L'entreprise a répondu
I needed to change of address for the fitters to replace my windscreen, it wasn't a drama they changed address no problem. Their fitters kept me updated when they were arriving, and their workmanship... Voir plus
L'entreprise a répondu
The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
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À propos de l'entreprise
À propos de National Windscreens - Swansea
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, Royaume-Uni
- 01656 260 015
4,8
Excellent
151 avis
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Fantastic Service
I was put in touch with the Swansea branch by my insurance company for a replacement windscreen. It was done within two days even though they had to source the part. Very efficient and courteous and great workmanship.Easy booking procedure and the staff in Swansea were friendly and efficient.
17 octobre 2026
Réponse de National Windscreens - Swansea
We are delighted to hear about your positive experience with our Swansea branch! It is wonderful to know that our team sourced the necessary part and completed your windscreen replacement so quickly. We are pleased that you found the booking process easy and our local staff friendly, efficient, and courteous. Thank you for highlighting our great workmanship!
Great experience…
Your representative was friendly and helpful. He phoned to let us know timings and was on time. The windscreen was repaired in a short time and now looks as good as new.
11 octobre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that our technician provided such friendly and helpful service! It's wonderful that he kept you updated on his arrival time, arrived promptly, and completed the repair quickly so that your windscreen looks as good as new.
I needed to change of address for the…
I needed to change of address for the fitters to replace my windscreen, it wasn't a drama they changed address no problem. Their fitters kept me updated when they were arriving, and their workmanship was absolutely brilliant clean tidy, very polite and professional would 💯% recommend National Windscreens no problem. And I would like to thank them for doing a great job.
14 octobre 2026
Réponse de National Windscreens - Swansea
We're delighted to hear about your great experience with our team! It's wonderful that updating your fitting location was straightforward and that our technicians kept you informed about their arrival time. We're especially pleased that you were impressed by their polite, professional manner and brilliant, tidy workmanship. Thank you so much for your high recommendation!
Windscreen repaired.
Had a great pair of guys turn up, got on with the job , cleaned up , then knocked on the door to say they finished, gave instructions regarding the windscreen
11 octobre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that you had such a positive experience with our team! It's wonderful that they worked efficiently, left everything clean, and provided clear aftercare instructions for your new windscreen.
Excellent customer service.
Excellent customer service. From my late evening call to my windscreen being fitted it all went smoothly. I can't praise them highly enough.
10 octobre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that you experienced excellent customer service! It's wonderful to know that everything went smoothly from your initial late evening call all the way through to the fitting of your new windscreen. Thank you so much for your high praise and kind feedback!
We were looked after the staff were so…
We were looked after the staff were so helpful
4 octobre 2026
Réponse de National Windscreens - Swansea
We are so pleased to hear that you felt well cared for and received such supportive assistance from our team members. Thank you for taking the time to share your wonderful feedback with us!
Brilliant quick efficient service.
Brilliant quick efficient service.
Tracking system worked well and had a call from fitter on route.
100% would use again
8 octobre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that you had such a brilliant experience with our prompt service! It is wonderful to know that our tracking system worked well for you, and that the courtesy call from your fitter on their way was helpful. We truly appreciate your feedback and look forward to serving you again in the future!
Réponse de National Windscreens - Swansea
We are glad you enjoyed your experience with our smooth workflow. Thank you very much for your positive feedback.
Réponse de National Windscreens - Swansea
We are so pleased to hear that you experienced fantastic service. We truly appreciate your positive feedback and kind words!
Réponse de National Windscreens - Swansea
We are so pleased to hear that you found our service to be very good and professional. We truly appreciate your positive feedback!
New windscreen
The appointment took a long time but no problems with new windscreen
16 septembre 2026
Réponse de National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Swansea
We're so pleased to hear that you experienced excellent service and found our staff to be very polite. Thank you for your wonderful recommendation!
Arrived early to check my car in
Arrived early to check my car in, a very nice man came spoke to giving me all information what was going to happen , length time , it would take.
12 septembre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that you arrived early and that our team member provided you with all the necessary information regarding the process and timeframe.
Nice polite professional guy quick and…
Nice polite professional guy quick and clean credit to the company
10 septembre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that our team member was polite, professional, quick, and clean. Thank you for your wonderful feedback!
Just an easy process
Just an easy process. Very professional. Job completed in quick time.
10 septembre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that the process was easy, our team was professional, and the job was completed quickly. Thank you for your wonderful feedback!
Barry was polite and professional…
Barry was polite and professional throughout the job.
He explained every detail of what the tools were he was using and the resin curing process and after care.
I cannot fault any part of the job Barry s professionalism his witty jokes made a miserable wet morning a whole lot brighter.
15 septembre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear about your excellent experience! It's wonderful that our technician was polite and professional, explaining every detail and even brightening your morning with witty jokes. We're delighted you couldn't fault any part of the job.
Great service from professional that…
Great service from professional that explained everything as he went along. Thanks very much
6 septembre 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear you received great service from a professional who explained everything thoroughly. Thank you very much for your kind words!
Réponse de National Windscreens - Swansea
We are so pleased to hear that you experienced great communication from our staff. Thank you for your wonderful feedback!
Réponse de National Windscreens - Swansea
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you were happy with the job we did. We truly appreciate your kind words.
Réponse de National Windscreens - Swansea
Thank you for your positive feedback!
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