Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, GB
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Lisez les avis des autres
I was put in touch with the Swansea branch by my insurance company for a replacement windscreen. It was done within two days even though they had to source the part. Very efficient and courteous and g... Voir plus
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I needed to change of address for the fitters to replace my windscreen, it wasn't a drama they changed address no problem. Their fitters kept me updated when they were arriving, and their workmanship... Voir plus
L'entreprise a répondu
The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
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À propos de l'entreprise
À propos de National Windscreens - Swansea
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, Royaume-Uni
- 01656 260 015
4,8
Excellent
151 avis
Demande des avis aux clients
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Réponse de National Windscreens - Swansea
We are so glad to hear that our friendly staff provided you with such good service. We truly appreciate your kind words!
Réponse de National Windscreens - Swansea
We're so pleased to hear that everything went according to plan and that you have no complaints. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Swansea
We're so pleased to hear that you found our team to be polite and that you were happy with our professional work. Thank you for your wonderful feedback!
Great experience
Great experience, gentleman that attended was very polite & efficient.
24 juillet 2026
Réponse de National Windscreens - Swansea
We're so pleased you had a great experience and found our team member very polite and efficient. Thank you for your wonderful feedback!
Excellent experience
Excellent experience. All staff superb. Anthony our first contact was knowledgeable, efficient, helpful and a delight do deal with. Barry the windscreen engineer was professional yet friendly explained the process and completed the replacement windscreen and calibration quickly and expertly. A great guy. Overall a very positive experience.
23 juillet 2026
Réponse de National Windscreens - Swansea
We're delighted to hear you had such an excellent experience! It's wonderful to know that our team members were knowledgeable, efficient, helpful, and professional, making your experience a very positive one.
Réponse de National Windscreens - Swansea
We are so pleased to hear that you experienced such great all-around service from us. We truly appreciate your positive feedback!
Professionalism
Professionalism, knowledge, explained every part of the process. Speed & exceptional expertise.
I have provided a review already so not sure what happened to it.
15 juillet 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear about your positive experience with our service! We're glad our team demonstrated professionalism and expertise, and clearly explained the process. We apologize if your previous review didn't appear.
Réponse de National Windscreens - Swansea
We're so pleased to hear that you received outstanding service from our Swansea Branch. Thank you for your wonderful feedback!
Réponse de National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Insurance job
Kept me well informed on the morning of the job and was pleasant company during it. Nice one.
17 juillet 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that you were kept well informed on the morning of the job and found our team to be pleasant company. Thank you for your wonderful feedback!
The fitter was very thourough and went…
The fitter was very thourough and went the extra mile removing some rust.
16 juillet 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that our fitter was thorough and went the extra mile. Thank you for your kind feedback!
Réponse de National Windscreens - Swansea
We're delighted to hear that you found our team friendly and knowledgeable, and that we did a great job. Thank you for your kind words!
Originally booked for a date to be done…
Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to take the car into garage so had to change a few things around dropped a star due to these. It was completed in a hour and half and staff were friendly and helpful so overall happy.
4 juillet 2026
Réponse de National Windscreens - Swansea
We appreciate your feedback and apologize for the inconvenience caused by the scheduling changes. We're glad our staff were friendly and helpful, and that the service was completed efficiently. We'll review our processes to prevent similar issues in the future.
Replacement windscreen for 2021 VW T-ROC
Good communication by text and email. National windscreens explained that fitting could only be carried out at their fitting centre in Swansea as systems had to be calibrated after installation.
Friendly staff and free coffee and tea avaliable. Total waiting time 1 hour 15 mins. I really could not fault them.
8 juillet 2026
Réponse de National Windscreens - Swansea
We're delighted to hear you had such a positive experience with our team in Swansea! We're glad our communication was clear and that you found our staff friendly and the amenities welcoming. We appreciate you taking the time to share your feedback.
Friendly staff and great job
Made very welcome with clear explanation of what was going to happen. Clear communication on how to get car to workshop. Full pictures sent of before and after of repair. Friendly handover of car and great job of repair very happy
6 juillet 2026
Réponse de National Windscreens - Swansea
We're delighted to hear you felt welcome and received clear explanations throughout the process. We're also pleased that you were happy with the communication, the repair, and the friendly handover of your car.
Easy to book a home visit
Easy to book a home visit. The engineer was super professional. Friendly and efficient. Took care of my car and explained what he was doing
22 juin 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that booking a home visit was easy and that our engineer was super professional. It's wonderful that they were friendly, efficient, and explained everything while taking care of your car.
Linda and Gary x
What a amazing team could not do enough for me really really helpful excellent 10 stars in my eyes thank you guys x
3 juillet 2026
Réponse de National Windscreens - Swansea
We're so happy to hear our team provided such excellent and helpful service! Thank you for your wonderful feedback; we truly appreciate it.
Good quick service
26 juin 2026
Réponse de National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I recently had my windscreen replaced…
I recently had my windscreen replaced here and I'm really impressed with the service. The team was professional, efficient, and did a fantastic job. My new windscreen looks perfect. Highly recommend them!
26 juin 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear you're impressed with the service you received for your windscreen replacement. It's great to know our team was professional and efficient, and that your new windscreen looks perfect. Thank you for your high recommendation!
The thing that made my experience…
The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
16 juin 2026
Réponse de National Windscreens - Swansea
We're so pleased to hear that our team members were kind and worked well together to get the job done efficiently. Thank you for your wonderful feedback!
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