it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
L'entreprise a répondu
Établissement
Changer d'établissementUnit 12, Ariane, B79 7XF Tamworth, Staffordshire, GB
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Lisez les avis des autres
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... Voir plus
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I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... Voir plus
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Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Tamworth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, Royaume-Uni
- 01827-425-073
4,7
Excellent
481 avis
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I was updated on arrival time of engineer via the track app
I was updated on arrival time of engineer, the engineer was clean and smart and very informative of process and made me feel confident of his work
22 octobre 2025
Réponse de National Windscreens - Tamworth
We're happy to hear that you were updated regarding the arrival time and that the engineer was professional and informative. We appreciate you feeling confident with the work completed. Thanks for your positive feedback.
Réponse de National Windscreens - Tamworth
Thank you for your positive feedback!
Réponse de National Windscreens - Tamworth
We are so happy to hear that you had a positive experience with our team; thank you for your feedback.
Réponse de National Windscreens - Tamworth
We're glad you found our booking process rapid and easy, and that the glass replacement was completed quickly. Thank you for your feedback!
Excellent service
7 octobre 2025
Réponse de National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Tamworth
We appreciate you sharing! We are so happy to hear you were pleased with our efficient service and communication.
Friendly helpful staff
Friendly helpful staff, great service, terrific job! I’ve never had my windscreen replaced in the 30 years I’ve been driving, so it was a smooth and easy process. Thank you all for your help.
23 septembre 2025
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback. We're happy to hear that you found our staff friendly and helpful, and that you received great service. It's wonderful to know the windscreen replacement process was smooth and easy for you. Thank you for your help as well.
Didn't refit my dash cam wiring after…
Didn't refit my dash cam wiring after replacing windscreen
23 septembre 2025
Réponse de National Windscreens - Tamworth
We appreciate your feedback and regret the dash cam wiring was not refitted. We'll review this to improve our service.
Réponse de National Windscreens - Tamworth
We are so glad that you found our service friendly and quick. We appreciate your feedback!
Great service - well done.
Delivered exactly what they promised on time and with courtesy.
19 septembre 2025
Réponse de National Windscreens - Tamworth
We're happy to hear that we delivered on our promises with timely and courteous service! Thank you for sharing your positive experience with us.
After a hiccup with the wrong screen…
After a hiccup with the wrong screen being ordered into branch, the staff at Tamworth sorted out the issue promptly & effiecently.
17 septembre 2025
Réponse de National Windscreens - Tamworth
We're happy to hear that the team at Tamworth resolved the screen issue quickly and efficiently. We appreciate your positive feedback and are glad we could provide a solution.
National Windscreen need to do better for Allianz
When windscreen replacement installed, it was damaged with a scratch lengthwise down the passenger side. This should have been noticed. The vehicle paint was damaged during install and the windscreen wiper wasn't tested to ensure it returned to the correct place on the windscreen. A second replacement was put in (manufacturer due to heads up display not viewing properly on windscreen) and they didn't tuck the rearview mirror wire back as it should have been.
Although all mentioned above either were or are being rectified, it required two trips and rearranging my diary around work to do so. All the staff I have zero complaints about as they were professional and responded to my complaints timely. But as the provider for my insurance company, this has been a real poor showing for their company.
8 septembre 2025
Réponse de National Windscreens - Tamworth
We appreciate you bringing these issues to our attention. We regret the initial damage, the paint issue, the wiper problem, and the mirror wire oversight. We're sorry for the inconvenience caused by the multiple visits and rescheduling. We'll address these concerns to improve our service.
Réponse de National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent speedy service
10 septembre 2025
Réponse de National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The fitter was brilliant and a really…
The fitter was brilliant and a really down to earth, nice guy
2 septembre 2025
Réponse de National Windscreens - Tamworth
We're happy to hear that the fitter provided you with a positive experience. Thank you for sharing your kind words and valuable feedback.
Réponse de National Windscreens - Tamworth
We're happy to hear that our communications were helpful and the fitting was straightforward for you. Thank you for your positive feedback!
Great service
Staff were helpful and courteous. Booked a windscreen repair at my home address. Was kept informed of the arrival time. Quick and easy
18 août 2025
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback. We're happy the staff were helpful and courteous and that you were kept informed of the arrival time for your windscreen repair at home.
Top quality service 👍
Fast efficient service very helpful friendly staff explaining the entire process in volved.A very comprehensive photo check list before and after the windscreen replacement.
Definitely a 5 star service I highly recommended National windscreens 👍 Big thanks to all the team 👍
19 août 2025
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback! We're so glad to hear that you found our service fast and efficient, and that our team was helpful and friendly in explaining the process. It's great to know you appreciated the comprehensive photo checklist.
Réponse de National Windscreens - Tamworth
We appreciate you sharing! We are so happy to hear that our service was professional and great for you. Thank you for your review.
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback! We are so glad you enjoyed our great service and friendly staff.
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