Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... Voir plus
L'entreprise a répondu
Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... Voir plus
L'entreprise a répondu
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Telford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Stafford Park 15, TF3 3BB, Telford, England, Royaume-Uni
- 01952-350-057
4,5
Excellent
422 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendly and Efficient....
Appointment on time. Old screen removed, new fitted within 2 hours. Nice people, friendly, efficient. Unit on industrial estate, Gregg's within a 5 mins walk.
20 août 2025
Réponse de National Windscreens - Telford
We're happy to hear that your appointment was on time and the service was efficient. We appreciate your positive feedback regarding our team's friendliness and the convenient location. Thank you!
Made very easy
20 août 2025
Réponse de National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Telford
We appreciate you sharing! We are so happy to hear that you received very efficient and professional service.
It took some time from first contact…
It took some time from first contact before the repair could be better carried out.
18 août 2025
Réponse de National Windscreens - Telford
We appreciate your feedback and regret the delay you experienced before the repair was completed. We'll review our process to improve.
Good communication during the process…
Good communication during the process and excellent service from Technician
6 août 2025
Réponse de National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
The actual fitting of the windscreen…
The actual fitting of the windscreen was great . However trying to contact the branch or to actually speak to the office team was impossible.
6 août 2025
Réponse de National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies for the inconvenience and frustration this issue has caused you. Following your feedback, we will review our process to see where we can make any improvements. Thank you again for bringing this to our attention. Kind regards, National Windscreens
Very professional and polite staff…
Very professional and polite staff keeping me updated re replacement and calibration timing!
5 août 2025
Réponse de National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
good service
7 août 2025
Réponse de National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
fast contact
fast contact, customer kept updated on progress of replacement arrangements.
Nice technicians on site on time and tidy.
30 juillet 2025
Réponse de National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced fast contact and were kept updated on the replacement arrangements and that the technicians were nice, on time, and tidy.
The guy was very helpful and fixed my…
The guy was very helpful and fixed my windscreen and was explaining a few things
25 juillet 2025
Réponse de National Windscreens - Telford
We're happy to hear that our team member was helpful and clearly explained the repair process while fixing your windscreen. Thank you for your positive feedback!
Excellent Service
Referred through insurance for replacement, was contacted by my local branch as promised to confirm spec and be given a time slot, Reminder messaged on the day before. Could see great care taken with fitting. Very pleased.
9 juillet 2025
Réponse de National Windscreens - Telford
We're happy to hear that our local branch promptly contacted you and confirmed the specifications. We're also glad the reminder message was helpful and that you observed great care during the fitting process. Thank you for your positive feedback; we appreciate it.
Efficieny of process and staff.
Efficieny of process and staff.
Punctual, expected my arrival and conducted the signing process in a timely and profesional manner.
18 juillet 2025
Réponse de National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced efficiency with our staff and process and that the signing was punctual and professional.
Réponse de National Windscreens - Telford
We are happy to hear that our clear communication and efficient service met your expectations. Thank you for your positive feedback!
Réponse de National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Easy to arrange online.
Very efficient car left nice and tidy.
Only negative is premises were hard to find. Only a small sign outside not easily viewed with parked vehicles outside.
10 juillet 2025
Réponse de National Windscreens - Telford
We're happy to hear that arranging your rental online was easy and that you found the car clean and efficient. We appreciate your feedback regarding the visibility of our premises and will review our signage.
Repair was carried out and the crack…
Repair was carried out and the crack now looks worse than when they started!!
15 juillet 2025
Réponse de National Windscreens - Telford
We regret that the repair did not meet expectations and made the crack look worse. We will investigate this issue to ensure better outcomes.
Réponse de National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient & Professional
Good communication so I was prepared for his arrival.
Explained what he would do after inspecting my windscreen & what could happen.
Quick to carry out the work.
Very respectful & friendly.
10 juillet 2025
Réponse de National Windscreens - Telford
We're happy to hear that you felt prepared and informed. It's great to know the work was completed quickly and that you found our service respectful and friendly. Thank you for your positive feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.