Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 Rutherford Way, Thetford, IP24 1HA Thetford, Norfolk, GB
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Lisez les avis des autres
Always great service. Thetford branch Welcoming on arrival and text message when job is done
L'entreprise a répondu
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
L'entreprise a répondu
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Thetford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Royaume-Uni
- 01842-250-017
4,6
Excellent
375 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Made to feel welcome,exellent fast…
Made to feel welcome,exellent fast service,can’t fault it…
13 août 2025
Réponse de National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
repair booked no complications
repair booked no complications, notified me when you were coming arrived when you said, completed the work efficiently and without incident. Russell was very efficient and professional.
6 août 2025
Réponse de National Windscreens - Thetford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Thetford
We appreciate you sharing your experience! We are so happy you were pleased with our good, quick, and professional service.
James was really helpful
James was really helpful, called before and gave a more precise time. The windscreen looks really good it was only a repair but a really good one.
5 août 2025
Réponse de National Windscreens - Thetford
We're happy to hear that our service met your expectations! It's great to know the call beforehand and the repair quality were helpful. Thank you for your positive feedback.
Réponse de National Windscreens - Thetford
We appreciate your positive feedback! We're so glad that arranging our service and the work at the centre were easy for you.
Good speedy service
I got an appointment next day, the repair only took 1.5 hours and the team were so quick to contact me etc.
8 août 2025
Réponse de National Windscreens - Thetford
We're happy to hear that you were able to get an appointment quickly and that the repair was completed in a timely manner. We appreciate your positive feedback!
Disappointed with trim damage
Initially pleased with windscreen install. Small amount of black debris on the dashboard presumably from removing windscreen bond/sealant.
Then noticed damage to the passenger side of the centre console near the cup holders, the when washed, first wash since windscreen change the trim is damaged and not fitted correctly near side bottom corner of the windscreen, I can send pictures, please advise. I will make my insurer aware. This is my work car, others rarely travel in it, none since windscreen replaced, disappointed as the guys on site were polite and friendly
30 juillet 2025
Réponse de National Windscreens - Thetford
We appreciate your feedback and are sorry to hear about the debris, console damage, and trim issue after your windscreen replacement. Please send us the pictures so we can review the situation. We will investigate this further.
Réponse de National Windscreens - Thetford
We appreciate your positive feedback! We are so happy you found our service super friendly and quick.
Great friendly welcome
Great friendly welcome. Very professional & fast turnaround. Please keep up the good work.
29 juillet 2025
Réponse de National Windscreens - Thetford
We're happy you felt welcomed and that our service was professional and fast. We appreciate your positive feedback and will continue to provide excellent service.
Réponse de National Windscreens - Thetford
We appreciate you sharing your feedback! We're happy you found our service friendly, quick, and efficient, and enjoyed the biscuits.
Réponse de National Windscreens - Thetford
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it a lot!
Friendly and speedy
Both gentlemen at the Thetford branch were friendly and polite.
My car was ready much quicker than expected and the work done was great.
14 juillet 2025
Réponse de National Windscreens - Thetford
We're happy to hear that the team at the Thetford branch were friendly and polite! We're glad your car was ready quickly and the work was great. Thank you for your positive feedback.
Helpful…
The staff at the branch were excellent and very helpful. They completed the repair very quickly and were courteous and polite. I would highly recommend.
5 juillet 2025
Réponse de National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Thetford
We appreciate your review! We're happy to hear that the replacement was so quick and that you received friendly service. Thanks for your feedback.
Was kept update with what was happening…
Was kept update with what was happening from booking car in to the completion.
3 juillet 2025
Réponse de National Windscreens - Thetford
We're happy you were informed about your car's progress, from booking to completion. Thank you for your positive feedback; we appreciate your time!
Top chaps
The chaps who carried out the work could not have been more helpful and obliging.Done the job in good time and were very customer friendly,we had a bit of a laugh along the way.Top chaps,pity more business are not as obliging as these chaps.
25 juin 2025
Réponse de National Windscreens - Thetford
We appreciate your positive feedback! We're happy to hear that the team was helpful and obliging, completing the work efficiently and creating a friendly atmosphere. It's great to know you had a good experience.
Réponse de National Windscreens - Thetford
We appreciate you sharing your positive experience! We're so glad you received fast and efficient service from our technicians.
Nice welcome when we arrived
Nice welcome when we arrived. Friendly and efficient service. Car was ready in very good time.
Cannot fault them thank you
26 juin 2025
Réponse de National Windscreens - Thetford
We're happy to hear you received a nice welcome and found our service friendly and efficient. We appreciate your positive feedback and are glad your car was ready quickly.
Réponse de National Windscreens - Thetford
We're happy to hear that we met your expectations. Thank you for your positive feedback; we appreciate it!
Mixed.
The gents on the ground were good. I had booked for 8.30am, all of a sudden my appointment was changed with no notice, thankfully the gents on the accommodated. I wasn’t the only customer with the same issue. I was also told I would receive a receipt for my excess together the warranty by email in the next 24 hours, which I haven’t had over two weeks later. So people on the site good, the admin behind, not so good.
6 juin 2025
Réponse de National Windscreens - Thetford
We appreciate your feedback and are sorry your appointment changed without notice. We're happy the team on-site accommodated you. We apologize for the receipt delay and will investigate this to improve our administrative processes. Thank you for bringing this to our attention.
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