The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... Voir plus
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Établissement
Changer d'établissementUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The service we received was excellent. Our car was sorted within 24hrs of me calling to report, and the gentleman who came to our house to fix our screen were so kind, funny, professional and overall... Voir plus
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Lads was sound, only took hour and half to replace screen, and a phone call afterwards to let me know, got them some biscuits as a thank you gesture, couldnt fault them one bit
L'entreprise a répondu
Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Worcester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, Royaume-Uni
- 01905-630-144
4,5
Excellent
615 avis
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Good communication
Good communication, great fit and finish, wouldn't hesitate to use again.
5 mars 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We are so happy to learn that you experienced good communication, a great fit and finish, and would use us again.
Réponse de National Windscreens - Worcester
We appreciate you taking the time to share your experience! We are so glad to hear that our service was helpful. Thank you for the recommendation!
the guy that served me was great
the guy that served me was great! i was running late and he even stayed that extra bit so i could get my car back, definitely recommend!!
4 mars 2026
Réponse de National Windscreens - Worcester
We're happy to hear that the service was great! We appreciate you taking the time to recommend us, and we are so glad we could help you get your car back.
Réponse de National Windscreens - Worcester
We appreciate you sharing that our work was efficient and communication was great! We are so happy you were pleased with us.
Great professional service
The team were very professional, courteous, aware of time. Thank you
3 mars 2026
Réponse de National Windscreens - Worcester
We appreciate you taking the time to share your positive experience. We're happy to hear that our team met your expectations regarding professionalism and efficiency.
Home visit not so good. Garage visit above average..
Not really convenient for where we live.
When the home visit guy came out, it was raining. He said he thought the chip had already been done. The other chips he couldn't see much because they were wet so he write them off as OK. When I pushed him, saying the chip was new, he said "new windscreen - bigger than 20p", so that's what we were booked in for.
When we got there (35-40 minute drive away and several hours wait in the local retail park) they confirmed that it was repairable, the crack was surface only and not a problem, that they had repaired it plus other chips. No new screen required.
So the home visit, 1 or 2. He couldn't get away fast enough.
The visit to the garage, 4 or 5. They COULD have just replaced the windscreen as booked. They didn't. They called the shot on repairable and took that option.
28 février 2026
Réponse de National Windscreens - Worcester
We appreciate you sharing your experience. We're sorry the initial visit wasn't helpful and the location was inconvenient. We're glad the garage visit resulted in a repair, saving you from a replacement. We'll review your feedback to improve our service.
Professional and knowledgeable
Good communication. Let ne know when on the way. Talked through the repair. Carried out timely and professionally.
26 février 2026
Réponse de National Windscreens - Worcester
We're happy to hear that you were pleased with our clear communication and the timely, professional service. Thank you for your positive feedback; we appreciate it!
Prompt and efficient service
The technician arrived promptly at the agreed time. He was friendly and professional explaining fully that the repair might not be possible due to the shape of the chip. He worked carefully and effected a full repair without the need for a replacement windscreen. I would definitely recommend this company to anyone.
25 février 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback. We're happy the technician arrived promptly and was friendly and professional, fully explaining the repair process. It's great to know they completed a full repair, and we appreciate your recommendation.
Excellent service …
Very friendly engineer who explained everything clearly. The job was also done much quicker than was predicted on the website.
17 février 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that the engineer was friendly and explained everything clearly, and that the job was completed quicker than expected.
Réponse de National Windscreens - Worcester
We appreciate you sharing that our service was friendly and efficient! We are so happy you were pleased with us.
Great communication and friendly good service
Great communication and friendly , the gentlemen who served us and carried out the work was very good
13 février 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We're so happy to learn that you experienced great communication and friendly service from a very good worker.
Really helpful staff at Worcester
Really helpful staff at Worcester who went out of their way to accommodate a suitable time for me and to get the job done as quickly as possible.
12 février 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback. We're happy to hear that our staff were helpful in accommodating a suitable time and completing the job quickly for you.
Réponse de National Windscreens - Worcester
We appreciate you sharing! We are so happy to hear that you found our service helpful and friendly.
Friendly fitter
Friendly fitter, had an issue following the replacement of my windscreen as the sensors hadn’t been re attached and it took a number of calls to the branch to get this looked into but eventually the same fitter came out and rectified within 10 minutes. Thank you!
10 février 2026
Réponse de National Windscreens - Worcester
We appreciate your feedback and are happy the fitter was friendly and resolved the sensor issue quickly. We regret the difficulty you experienced reaching us initially. Thank you!
Appointment easily booked
Appointment easily booked, job took as long as was quoted, new windscreen seems to do everything it should.
13 février 2026
Réponse de National Windscreens - Worcester
We appreciate your feedback! We're happy the appointment was easily booked and the new windscreen meets your expectations, taking the quoted time.
Réponse de National Windscreens - Worcester
We appreciate you sharing that our service was friendly and our workmanship was perfect! We are so happy you were pleased with us.
Customer service was very good and Ian…
Customer service was very good and Ian was very professional.
10 février 2026
Réponse de National Windscreens - Worcester
We appreciate you sharing your positive experience with us! We are so glad the customer service was very good and professional.
A quick easy service
A quick easy service. Car booked in and ready when they said is was meant to be.
Helpful every step of the way
A+++++
4 février 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that you found our service quick and easy, and that your car was ready as scheduled. We're glad we were helpful.
I had a truly exceptional experience
I had a truly exceptional experience! The technician was incredibly helpful and friendly, making the entire process smooth and enjoyable. Everything exceeded my expectations, and I couldn’t be happier with the service provided. A definite 5-star experience!
6 février 2026
Réponse de National Windscreens - Worcester
We appreciate your wonderful feedback! We're happy to hear that the technician was helpful and friendly and that you were pleased with the smooth and enjoyable process. We're glad everything exceeded your expectations. Thank you!
Great service
Grant was brilliant, very professional and quick. Thank you. Worcester Branch, West Midlands
30 janvier 2026
Réponse de National Windscreens - Worcester
We're happy to hear that you had a positive experience with our services. We appreciate your recognition of the professionalism and efficiency demonstrated. Thank you!
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