The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The service we received was excellent. Our car was sorted within 24hrs of me calling to report, and the gentleman who came to our house to fix our screen were so kind, funny, professional and overall... Voir plus
L'entreprise a répondu
Lads was sound, only took hour and half to replace screen, and a phone call afterwards to let me know, got them some biscuits as a thank you gesture, couldnt fault them one bit
L'entreprise a répondu
Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Worcester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, Royaume-Uni
- 01905-630-144
4,5
Excellent
617 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First rate from initial contact to new…
First rate from initial contact to new screen installed
9 janvier 2026
Réponse de National Windscreens - Worcester
We're happy that you had a first-rate experience, from your initial contact through to your new screen installation. Thanks for your feedback.
We were on our way to a funeral when…
We were on our way to a funeral when our rear windscreen blew out on the motorway. We went to the Worcester branch who did a temporary wrap to enable us to head on to the funeral. Thank you for a great service.
9 janvier 2026
Avis spontané
Réponse de National Windscreens - Worcester
We're grateful for your kind words. We are glad we could provide a temporary solution during such a difficult time, allowing you to attend the funeral. Thank you for acknowledging our efforts.
Work done as expected
29 décembre 2025
Réponse de National Windscreens - Worcester
We're happy to hear that the work met your expectations. Thank you for your feedback; we appreciate it greatly.
Friendly helpful professional service
Friendly helpful professional service. Good price and the apt times that were offered were flexible and worked well
29 décembre 2025
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that you found the service friendly, helpful, and professional, with a good price and flexible appointment times.
Great service - job done!
Easy to book, good communication, looked after on arrival, job done, great service. Thanks.
3 janvier 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We're so happy to hear that you found it easy to book, that communication was good, and that you were looked after.
I had an excellent experience
I had an excellent experience; everything was flawless. My windscreen was replaced in only two hours. Thank you for the wonderful service!
31 décembre 2025
Réponse de National Windscreens - Worcester
We appreciate you taking the time to share your positive experience. We're so glad to hear that your windscreen replacement was flawless and completed quickly. Thanks for your feedback!
Prompt service
Prompt Service & very friendly staff!! Did a brilliant job on the replacement of my Windscreen!!
1 janvier 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback. We're happy to hear that you received prompt service from our very friendly staff and that they did a brilliant job on your windscreen replacement.
Crafter windscreen
I can only speak as I find the two guys who fitted the windscreen were brilliant and kept me informed at all times a very professional service
31 décembre 2025
Réponse de National Windscreens - Worcester
We appreciate you sharing your feedback. We're happy to hear that the technicians who fitted the windscreen were brilliant and kept you informed, providing a professional service. Thank you!
Great job efficient staff
Great job efficient staff
Spoilt by being text my car was ready then having to wait another half hour whilst it was calibrated
11 décembre 2025
Réponse de National Windscreens - Worcester
We appreciate your feedback and are glad you found our staff efficient. We regret the delay you experienced after receiving the notification and will review our processes.
Great service
Great service, fitter very helpful and friendly. Arrived early after phone call, left everything clean and tidy.
5 décembre 2025
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear that you received great service, and that the fitter was helpful and friendly, arrived early, and left everything clean.
Réponse de National Windscreens - Worcester
We're glad you enjoyed your experience, and we appreciate you taking the time to share your feedback with us. Thank you!
Good Service
The technician Josh was a credit to the company, showed great care and attention and prided himself on doing the best job he could.
28 novembre 2025
Réponse de National Windscreens - Worcester
We're happy to hear that the technician's dedication stood out! It's great to know their care and attention resulted in a positive experience. We appreciate your feedback.
Réponse de National Windscreens - Worcester
Thank you for your positive feedback!
Great service overall
It was very simple to book online. I was then called and offered an earlier slot, which worked out perfectly. Knowledgeable and friendly technician turned up to do the repair.
24 novembre 2025
Réponse de National Windscreens - Worcester
We're happy to hear that booking was simple and the earlier slot worked well for you. We appreciate your positive feedback regarding the technician's knowledge and friendliness. Thank you!
Got It Right Eventually - Three Weeks to Fit Glass
First attempt to replace my camper's rear screen, they brought the wrong replacement despite the fact that I'd emailed them with photos and stated Privacy Glass, NO wiper hole and NO heated element.
Second attempt a week later was going to be called off due to rain but I managed to get them some workshop space in the dry. This time they came with the correct privacy glass but the actual fit was very poor. Glass NOT centred (not even close), proud at the top edge, too far in on the bottom edge and globs of black glue clearly visible. Unacceptable, I told them and after supplying photos of the 'attempt' they agreed.
Third attempt. This time they had to remove the glass (not an easy task), clean the glass and window aperture and then refit. This time to guy got it right.
Why did this have to be an epic? It cost me three days off work. My camper was without a rear screen for three weeks! The first two attempts got 1 star (only because zero stars is not possible). The final attempt would have got 5 stars which raised the total score to 3 stars.
21 novembre 2025
Réponse de National Windscreens - Worcester
We appreciate you sharing your experience. We regret the initial incorrect replacement and the subsequent fitting issues that led to multiple visits. We are sorry for the inconvenience and time this caused. We'll review the details to improve our service and accuracy.
Simple friendly and easy to use
15 novembre 2025
Réponse de National Windscreens - Worcester
We're glad you found our service friendly and easy to use. Thank you for your positive feedback; we appreciate it.
Fitting Service was excellent
Fitting Service was excellent, but took 5 days to obtain window and fit.
5 novembre 2025
Réponse de National Windscreens - Worcester
We're glad you found the fitting service excellent. We'll review the window delivery and installation timeframe to improve our service. Thanks.
The service was brilliant
The service was brilliant, I cannot fault the team,my only issue is the quality of the replacement screen was nowhere near as good as the original screen, the view through the lower edge of the screen is very distorted and quite distracting
4 novembre 2025
Réponse de National Windscreens - Worcester
We appreciate your feedback and are glad the team provided brilliant service. We're sorry the replacement screen's quality wasn't as expected and that the distortion is distracting. We'll review this issue.
Worcester team👍🏼
The team explained what they would be doing especially when it came to the connected gadgetry. They we're professional and managed to get it done well into the allotted time.
5 novembre 2025
Réponse de National Windscreens - Worcester
We appreciate your positive feedback. We're happy to hear that the team explained the process, especially regarding the gadgetry, and completed the work professionally within the allotted time.
Did an excellent job on fitting new…
Did an excellent job on fitting new windscreen , very pleased and thank you.
22 octobre 2025
Réponse de National Windscreens - Worcester
We're happy to hear that you are very pleased with the new windscreen fitting. Thank you for your positive feedback and for taking the time to share.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.