Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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Lisez les avis des autres
Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... Voir plus
L'entreprise a répondu
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
L'entreprise a répondu
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Yeovil
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, Royaume-Uni
- 01935-250-236
4,8
Excellent
368 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good booking service with regular…
Good booking service with regular reminders, easy to pay and windscreen replaced effectively.
19 décembre 2025
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback. We're happy to hear that you found the booking service good, with helpful reminders, easy payment, and effective windscreen replacement.
Efficient and professional
Efficient and professional. Guys explained everything and cracked on , great service
6 décembre 2025
Réponse de National Windscreens - Yeovil
We appreciate you sharing your feedback! We're so glad to hear that our team was efficient and professional and explained everything clearly while providing great service.
Réponse de National Windscreens - Yeovil
We're happy to hear that the job was completed without any issues. Thank you for your positive feedback; we appreciate it.
Excellent friendly service would highly…
Excellent friendly service would highly recommend
5 décembre 2025
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Yeovil
We are happy to hear that you had a positive experience with our prompt and efficient communication. Thank you for your feedback!
Réponse de National Windscreens - Yeovil
We're happy to hear that our service met your expectations and that you are pleased with the window. Thank you for your feedback!
Exactly as stated in the booking…
Exactly as stated in the booking details. Met by friendly guy who explained the procedure and offered waiting space in office. Job completed in less time than estimated, no mess in car, nice new windscreen.
All good. Thanks.
13 novembre 2025
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback! We're happy to hear that our service matched the booking details and that you found our team member friendly and informative. It's great to know the work was completed quickly and cleanly, and that you are pleased with your new windscreen.
Great communications and Professional
Great communications
Very professional and polite. Saved me money by investigating and working hard so not having to replace the windscreen. Refund was deposited back into my account in good time
7 novembre 2025
Réponse de National Windscreens - Yeovil
We appreciate you taking the time to share your positive experience. We're happy to hear that our team's professionalism and dedication resulted in a cost-effective solution and a timely refund.
they contacted me on day of…
they contacted me on day of installation to advise because of weather they could not replace screen at home, but said if i came to their site they would be able to do the job
which i did and they completed the windscreen within under 2 hours
thankyou
1 novembre 2025
Réponse de National Windscreens - Yeovil
We appreciate you taking the time to share your experience. We're glad we could complete the windscreen replacement quickly, despite the weather challenges on the day. Thank you!
Réponse de National Windscreens - Yeovil
We appreciate you sharing! We are so happy to hear that you were very pleased with our efficient, friendly service and the whole process.
I was very satisfied with the service…
I was very satisfied with the service of my Tesla driver window. Everything went perfectly. Thank you
21 octobre 2025
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback! We are so happy to hear that you were very satisfied with the service and that everything went perfectly with your Tesla window.
Réponse de National Windscreens - Yeovil
We're glad you were satisfied with our prompt, high-standard windscreen replacement service. Thank you for your feedback!
Windscreen Replacement
Curtesy reminder of my appointment via a text message
I arrived on time and greeted by member of staff advising of time of completion
Call received that the car was ready for completion
Whole experience 10 out of 10
14 octobre 2025
Réponse de National Windscreens - Yeovil
We're happy to hear that you found the text message reminder helpful and that you were greeted promptly upon arrival. We appreciate your perfect rating and are so glad you enjoyed your experience. Thank you for your feedback!
The team of fitters were waiting for me…
The team of fitters were waiting for me at my appointment time. I dropped the keys off with Kai at the Yeovil Branch. He was very helpful, was clear about the task to be completed and confident that the job would go to plan. A few hours later I received a text to say the job was done and everything looked fine. I was advised by Kai not to power wash the screen for a few days so it could settle in and the sealant set. He confirmed the job was straightforward and there was no mess in the car. A good job done by the guys in the Yeovil Branch.
7 octobre 2025
Réponse de National Windscreens - Yeovil
We're happy to hear that the team at the Yeovil branch provided such efficient and clear service. We appreciate your positive feedback regarding the work completed and the aftercare advice you received. Thank you!
Quick and easy drop off and pick up
Quick and easy drop off and pick up. Great communication throughout.
10 octobre 2025
Réponse de National Windscreens - Yeovil
We're happy to hear that the drop-off and pick-up process was quick and easy, and that our communication was helpful. Thank you for your feedback!
Réponse de National Windscreens - Yeovil
We're happy to hear that you had a great experience. Thank you for your positive feedback!
Réponse de National Windscreens - Yeovil
We appreciate you taking the time to share your experience. We're happy to hear that you received prompt service for your new screen and calibration.
All windscreens are made by Pilkington
Left the car with them and we were told to return at a certain time and the car was ready when we arrived.
1 octobre 2025
Réponse de National Windscreens - Yeovil
We're happy to hear that your vehicle was ready when expected. Our team appreciates your positive feedback and is committed to providing efficient service. Thank you!
Audi a3 windscreen replacement
Fast and efficient booking and fitting . Thanks to the fitter who came to my home he was very tidy and explained everything I needed to know will use again if I need to (hopefully not)
26 septembre 2025
Réponse de National Windscreens - Yeovil
We appreciate you sharing your feedback. We're happy to hear that the booking and fitting were fast and efficient and that the fitter was tidy and helpful. Thank you!
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback! We are so glad to hear you found our team friendly and were satisfied with our quality.
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