nationwide-bathrooms.co.uk Avis 

Not sent a single item of our order and no response to any emails. Raised a complaint and no response.

Please read these reviews before purchasing, no one is receiving orders or refunds when orders not received.

Spent over £770.

Bought items totalling £114 3 weeks ago. The chat reply said the items would only be a few days. The items have still not arrived and all of our emails have been ignored and the chat app receives no reply. Has anyone been to the address listed on their site? I will travel there despite it being 3hrs 45 mins away.
Thank you in advance

Have to agree with other customers
Customers service a waste of time .
Can't get a refund !

They took an order stating that a part was in stock; failed to deliver; cancelled order without notifying me and refused to respond to correspondence asking for updates or explanations. Im lucky that I dont think they have taken payment. Avoid them.

Waiting for a refund from an order they didn't fulfill from December 2022.
They don't reply to emails.

Non existent customer service. This company does not communicate at all. No response to messages, emails and get left on the phone 'next in line' indefinitely.
Only part of one item on order received, no idea where the rest is. Now looking to make a return and obtain a refund but heyho the return form is nowhere to be found! Complete nightmare

Can’t get through to anybody regarding my refund. Email after email and still no response. Absolute scam artists

ORDER NWB3/9844473
I ordered a sink with one taphole. A sink with no taphole arrived. I messaged them and they replied immediately, advising it would be replaced.
Since then, total radio silence. I have sent numerous emails that are never replied to, attempted to contact them by phone on a number that no-one ever answers.
It is an appalling show of customer service.

One should ask what went right? And the answer is nothing.
Ordered a vanity unit, which was shown in stock. After 10 days and no updates on the status, I sent an email asking where my order was. The response came 3 days later saying that it wasn't in stock and is expected to be with us in 10 weeks.
Tried calling them and even though there was 5 in the queue and more han 3 hours of holding (still holding) no one picked up the phone.
Will try calling again tomorrow but I would definitely stay away from this company.

I returned an item in November, as the company only sent half of my original order and could not fulfil the remainder of the order. I have been trying to get a refund ever since. I have phoned, emailed, webchatted and completed the online contact form. Despite promises - I have still not received my refund.

I'm not a big reviewer but after seeing some negative reviews, I thought that it was only fair to document my experience.

The bath that I ordered was the best price that I could find at the time on the internet. When it arrived, my partner took delivery, however, it was not the correct model and she did not spot this. I was a bit frustrated that I couldn't find a number to talk to a person but to be fair to Nationwide Bathrooms, they responded to my email and promised to replace the bath.

The correct bath arrived without issue and so from my point of view, aside from it taking a little longer, I felt overall happy with the service and product.

In my opinion, it's not the error as none of us are infallible, but them manner in which it is corrected that is important.

Never sent items, no refund, impossible to get hold of and I have been chasing for over a month. These people are crooks, PLEASE read all these reviews and take heed. We are not joking they really are stealing from people and wevare not talking about small amounts. Trading standards please do something about this.

Would put 0 stars if I could! Order items for our plumbing & heating business, they didn't turn up, after numerous unanswered emails, called up to be advised the item was out of stock. I asked for a refund as they couldn't tell me when they would be in stock.
Well still haven't received the refund from September!!!! I have sent emails, called them, even spoke to their chat, each time I am told, we will get this sorted & nothing.

Will be reporting to the financial ombudsman, as this is beyond ridiculous.

Absolutely shocking company! AVOID! They should be shut down.

Ordered bath and two panels. All arrived at but very poorly packaged. Long bath panel scuffed in aesthetically prominent area. Contacted Nationwide via email/online form and attempted to call on more than one occasion - have been ghosted by them. Bath and panels nearly £600. Very poor customer service. Should have read the recent reviews. I would hope they are trustworthy but the alarm bells are ringing - credit card company informed. Avoid Avoid Avoid!

Order a sink at a cost of £250 wish was in stock to then chase this a week on and be told its a 6 week delivery , so i cancelled order and 3 weeks on still waiting for a refund and unable to get hold

I placed an order, NWB3/9844871, worth £181.95 on 25/01/23. Today is 17/02/2023, and the items have not arrived. I have tried, three times, to contact NationwideBathrooms by telephone; there is always a problem, either with 'the system', or they are closed. Leaving three messages on 'live chat' has produced a similar result of non-communication. Absolutely dreadful service. Dont go anywhere near this company.

Following on from my previous review, do not phone this company expecting to get through!
The number is an 08 number which is not free. Having just received my latest phone bill I have extra charges to the tune of £55.65 whereby I have been in a fictitious queue waiting to be answered, this company is appalling and Trading standards should take them to task. Complete scam.
I was also left without a downstairs toilet just before Christmas and had to go and buy a temporary toilet at a cost of £75 from B&Q. Needless to say I have emailed the manager for compensation, But I have never received a reply.

Ordered bathroom items 1/11/2022 next day I rang them and discovered items were discontinued offered and agreed to refund. Although I have contacted every department since then I have not had one reply I am lost for words how they can treat clients in this way. order no NWB3/9842892 cost £839.00p Guess its the small claims court for me

I ordered a cast iron bathtub from Nationwide at the end of November 2022, with an agreed delivery date of just before Christmas. It was part of a renovation project. In early February 2023, we realised that the bath had not been delivered. When I contacted Nationwide, they informed me that the bath had been discontinued! No one contacted me to inform me of that, or to offer a refund. They don't take telephone calls - only web chat and email. I emailed them several times to get a refund and they didn't bother to respond. I gave up and went to American Express, who raised a claim against them and issued an immediate credit.