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Lisez les avis des autres

Noté 1 sur 5 étoiles

OMG, it was Good until they decided to do another version lasting 72 hours. Now it doesn't last at all. I wish they still offered the original Coconut and Vanilla deodorant sticks without this horri... Voir plus

Noté 1 sur 5 étoiles

Do not be fooled by the sneaky "natural" advertising. I bought this brand for years believing it was completely clean, only to find out they exploit the FDA's "trade secret" loophole to hide synthetic... Voir plus

Noté 2 sur 5 étoiles

The product is nice but trying to open the pump to access shampoo or conditioner is extremely frustrating and most definitely reduces repeat purchases. I had to use a wrench. I wrote them and receive... Voir plus

Noté 2 sur 5 étoiles

Can't email or call company. They have some in-site message platfoem that requires you to aquiesce to the collection of your data. And their cutsie 3-word instructions dont say anything about how to... Voir plus

À propos de l'entreprise

  1. Construction & fabrication

Informations provenant de diverses sources externes

Native's aim is to create healthy and natural products that humans use everyday. Our first product is Native Deodorant - a popular, USA handcrafted deodorant that is aluminum, paraben, talc, propylene glycol, and phthalate free. Aluminum is a toxin fou...


Coordonnées de contact

1,7

Mauvais

TrustScore 1.5 sur 5

207 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,7

Tous les avis

(207)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Native used to be my go-to, No longer the case!

Native used to be my go-to brand years ago. Slowly over the last year I have tried to give them another chance after they messed up my order in 2022. In 2022, I placed an order for in-stock products, but after 2 weeks of never receiving anything I reached out. They finally got back to me (because I had to say something) and then told me it wasn't fulfilled because they were all of a sudden out of stock (I'm sure- after two weeks of putting out a new release... but my order was clearly not a priority). I told them to completely cancel it. And they blamed Covid in 2022 for their supply chain issues (lol). Well here it is, July 2023 and I figured surely they had worked everything out! But NO.

I ordered 10 days ago and after a week of no updates or a tracking number, I reached out to customer "support" and got the automated message. I replied that this is the second time I have tried to place an order and been burned by them. I was nice, and tried to simply ask when I can expect my order, but after 2 additional days with no answer from a real person, I made a case with paypal. I told them to just cancel my order. This is simply ridiculous. And I am trying a NEW company for my needs. One who actually appreciates customers. Never again Native... NEVER.

27 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

No Customer Service

Have subscribed for years but last month I received the wrong product. I have tried for three weeks to get some response from the company regarding this issue. I have received NO RESPONSE from Native and it does not have any phone number that I can find. Just an email that is never responded to. Love the product but without any service I had to cancel my subscription.

20 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Love their deodorant

Love their deodorant, my entire family of 5 has completely switched to both native deodorant and toothpaste. I like their toothpaste and order it but I don’t have to have it. I HAVE to have their deodorant. I love it. The sunscreen is good too, but it’s my 2nd favorite sunscreen.

30 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Buy their sunscreen!

Best sunscreen on the planet - zinc-based (ie, it actually works) and blends in easily. Best customer service on the planet - Julia writes back quickly and is very helpful.

15 juin 2023
Avis spontané
Noté 2 sur 5 étoiles

Not worth the money

Not worth the money, used for just over a month until I gave up. Stained my shirts worse than antiperspirants, and I smell badly after the whole day at work. Embarrassing really knocked out my confidence had to stop using

1 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

I was told by friends that Native was…

I was told by friends that Native was great with their products. So, what do I do I bought their deodorant. They claim they're cruelty free. They're not! They were bought out by the BIGGEST company P&G which do test ALL their products on animals!!!!

SCAM company! I will never, ever buy from them again!

1 mai 2023
Avis spontané
Noté 2 sur 5 étoiles

Once you become a repeat customer, you will lose that VIP feeling FAST!

Initially treated as a valued customer, they were quick to replace a leaked product. Subsequent shipments took longer and longer to "process" and even split with no explanation and waited weeks for the matching order to be complete. Contacted customer service, and was met with disconcern, and basically laid all the blame on the post office for the "delays" when it was 9 days to even ship (and 3 days to receive it once the post had it). Even exchanging emails they never accepted accountability for their own lack of action.

1 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

DO NOT order from this Company!!

I ordered a week ago and have not received the product...it has not even shipped. Correspondence only gets automated responses. I have been charged and can not find out when/if it will ever be fulfilled and shipped and I have opened a dispute with PayPal and am sending them all correspondence showing that I have not received the goods I ordered and am getting no where with trying to get any real answers from the company.

11 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

Shipping takes months.

Order placed over six weeks ago never made it to the carrier and had to be replaced. Tracking information estimates delivery about three weeks after the replacement was “shipped.” Absolutely brutal.

30 mars 2023
Avis spontané
Noté 2 sur 5 étoiles

I'm not impressed

I'm not impressed. It's only a deodorant not a antiperspirant. When I wore it I still got wet under the pits but there was no smell. Still, who wants to sweat?? Also it ruined so many of my shirts because it stained the arm pits! I'll pass!

28 mars 2023
Avis spontané
Noté 4 sur 5 étoiles

Great deodorant

Lovely smelling deodorant, long-lasting and also quick shipping. Only negative is price is quite steep!

18 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Slow shipping

Website claims to ship all order within 1-2 business days that’s a lie ordered my products March 7th over $100 worth and it’s now March 13th and UPS still hasn’t received the package.

13 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

I love their deodorants and used to…

I love their deodorants and used to love their customer service, but it's been abhorrent as of late.
They have an internal server error that makes it impossible to manage subscriptions. Despite my emails that outline exactly what the error is, how to reproduce it, what platforms it repros on AND a screenshot, the agent totally ignored it and replied about something else entirely.
Now, mind you, this is a very simple server error to resolve yet it's persisted for 3 months.
They keep telling me to "try again" which I know means nothing has changed.
Fully fed up, I want to cancel my subscriptions. I've asked four times over the last 3-4 weeks and have not received any follow up email.
I will definitely chargeback if they try to send me the products.

I have no idea what is going on over there, but it's not good at all.

7 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

HORRIBLE SERVICE

I ordered nearly a month ago and still not have received my products. Every time I email them they send an automated email and claim it's "on the way". BS Horrible service so I can't even review the product. If it's as bad as the company's service, NO THANKS!

4 février 2023
Avis spontané
Noté 2 sur 5 étoiles

I wouldn’t recommend

The company is okay at the time. I was able to get hold of someone when I got charged customs duty for shipping to the uk, and it was resolved. Which is why I gave 2stars.
But then, the product!!! First, I got about since different fragrances for myself and my partner. Started using it, and still struggling to finish it, my partner has even abandoned his own to me. The problem is first, it does t last even up to 8hours, and also being that I wear white shirt to work, it ends up have this very bold brown stain under the armpit, that refuses to wash out unless you use a bleach. Guess that’s why my partner stopped using it too. It’s soooo embarrassing, that midday, the armpit of your white shirt is already looking as if you put on a dirty shirt to work. I would recommend. The rest of the order would have to go to the bin unfortunately, cos I can’t endure the embarrassment anymore. The brown stains are horrible. Ruined some of my clothes cos I can’t use bleach on them unfortunately.

12 janvier 2022
Avis spontané

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