Naturawhite Avis 

Personally I wouldn't recommend. I my original delivery I was missing some items. The Customer service is not the best. I'd have to message several times for a response. In regards to the actual kit, I was sent out USA teeth whitening gels. I was told by the customer service team that the packaging is different and the gel inside is the same. This was not the case as when I compared both gels they looked different. Results vary between clients but overall the results are not the best and get no were near 16 shades whiter. Personally I would leave teeth whitening to the dentist. Or get the at home Whitening kits which pretty much do the same as this machine. Results do not last long for clients which then lead to negative reviews for my business.

Amazing company !
Amazing training throughout !
The kit well that’s absolutely amazing !!!
Do this course !!!
By the products !! Xxxxx

From my very first contact with Natura White I have been so impressed with the efficiency in the customer service from the first call with training manager Catherine through to the online training and after support. She has been amazing! So supportive and helpful and so quick to respond to any question or query. I have felt so reassured by her professional enthusiasm and I can’t thank her enough for a great introduction to the company! Thank you and I’m so excited to start my journey with Natura white!

The training was so straight forward, contained lots of great information. I was able to speak to Catherine if i had any questions or was unsure about any aspects. My kit got delivered very fast and i was able to do and pass my training straight away without waiting about.

In April 2025, I purchased a Naturawhite kit along with online training for £1,500. Within three days of receiving the kit, I raised concerns regarding the quality and effectiveness of the products. The items provided were concerning: the whitening products had no production or expiry dates, and the lamp arrived with rusty screws. I tested the system on four clients and found that the products did not work as advertised.

Throughout this period, I communicated with Catherine from customer services via WhatsApp. She repeatedly assured me that I would receive a response or follow-up, yet no meaningful action was taken. For seven months, I was continuously passed back and forth without resolution. She has been prompted for responses and now ignoring me also.

After this extended delay, Naturawhite have now claimed that I did not respond in a timely manner/comply with their returns, which is untrue. I contacted them immediately after receiving the kit and continued to follow up regularly. I even offered reasonable solutions, including sending the kit back for inspection, receiving further training, being issued a refund, or being provided with guidance to improve the results. None of these offers were acknowledged. Catherine suggested that I speak to an influencer for the company after 5 months of trying to arrange a phone call I asked if I could speak to Naturawhite direct-which also didnt happen.

I have also noted a number of overly positive reviews regarding Naturawhite’s customer service, which, given my experience, appear misleading I suspect false reviews. Additionally, my comments warning others were removed, and I was blocked from engaging with their posts within hours—ironically demonstrating far more views to entice new customers than than their customer care with their current customers. Theyve had ample chances to put this right but continue to ignore me and pass me around which is unfair and makes me question the companys authenticity.

Logistically the ‘self service’ treatment isnt practical.

The certificate can only be insured by their OWN INSURANCE-Catherine was pushy for me to get insured straight away I advised I was going to do some models first.

This entire experience has been unacceptable, unprofessional, and damaging towards my business. The product does not perform as advertised, and the peroxide content appears to be lower than that found in standard over-the-counter products. The products are not FDA approved and have no dates on them and no CE marks. As a business owner, I find it embarrassing to be associated with such poor-quality equipment, ineffective training, and inadequate products and customer service.

Amazing course to go on, easy to understand well explained and the guide was so clear.
The customer service is excellent and answer any questions you have so promptly

Great customer service and support from the minute you contact them. Great product, simple instructions and easy to follow guide with rapid response on any questions. Highly recommend

My purchase arrived promptly. Catherine is amazing when you have any questions, very approachable.
I cant wait to get started.

Biggest waste of money ever sell you the dream untill the product actually doesn’t work takes ages to see results

I've just started with Naturawhite, perfect business to do around school hours and holidays. I did my training, was easy to follow and test at the end covered questions from each section learned about in the training and I can't wait to start up my business after half term when my children go back to school, just getting everything in place. The kit is brilliant too, everything i need to start up my business, already got models lined up just so i can get use to the appointment as a whole before taking full on customers. I definitely recommend Naturawhite.

Fantastic service - and comprehensive training.
The results are instant and the whole process is very straightforward and easy to follow.
Excited about the future!

Really good customer service from Catherine very helpful

I have just complete my training course with Naturawhite, I am so thrilled to say every moment of it was enjoyable! The customer service and support I received before I joined the course and through my course as well as now after my course has been exceptional! Very quick responses and info where needed. The course was very easy to access and easy to learn, the lay out of it all is easy to go through. The product itself is giving insane results and I’m so excited and happy to be able to offer this amazing Self Service Teeth Whitening to my already growing business. I highly recommend this company if you wish to become a Brand Ambassador. Thank you Naturawhite and Catherine (my account manager)!

I’m so excited to start my new journey all thanks to Katherine, she is literally there for you anytime of the day and replies instantly that alone gave me so much reinsurance. Delivery was pretty quick and the training was brilliant everything outlined no searching for top tips etc

What an amazing experience and journey with a great company!! Katherine is amazing we loved every moment we spent doing our course ! She guided us with everything we needed and wanted to learn and more ! She’s a lovely person and we feel absolutely on cloud nine with confidence to start our new adventure! Thank you for everything we appreciate you Katherine xxxx

I just took my course with Naturawhite, all I can say is that it was absolutely great! The depth of detail they go into, whilst also giving you copious amounts of support, from social media tips to first hand communication skills, I have taken multiple courses before in the beautician industry and non have compared the slightest to this one. The upfront support you receive even before purchasing there course/products is amazing, and definitely worth the price! 1000% recommend this to anyone trying to get into the beauty industry.

5 star ( more if I could add it to demonstrate just how overly impressed I am ) customer service, support and company.

From the moment I enquired, I quickly had contact. No sales talk, no need to keep asking for information. It was a friendly engagement with nothing but support and encouragement.

I have been super impressed when Catharine Kavanagh, who feels more like a super helpful, supportive friend, than an employee of Naturawhite.

She always there, no matter what time of day and has made me feel completely valued. I had a small issue with a damaged box of toothpastes. Within 24 hours, I have had them replaced, plus more with axing customer service.

I’m so impressed in every aspect and I’m excited to start my journey with you.

I recently done a course and I have to say I’m very impressed and it was easy and straightforward. Highly recommend to anyone. Fast delivery

Everything has been made so quick and so easy thanks to Catherine helping me every step of the way

This course is definitely worth the money I would like to thank Catherine for her help the product is amazing