Great sailing, three yachts, 31 people — and total silence when something went wrong
We chartered three yachts from Nautika Kufner in August 2026 for a group of 31, out of Trogir. It was genuinely a great trip — but that was down to our own skippers, who planned and ran the whole thing themselves. On the boats and on the water we had a wonderful week.
On one yacht, the D&D Kufner 54.2 "El Patron", the refrigerators failed because the service batteries could not sustain them. We reported it immediately and were told to sail to Hvar, where a technician would fix it. We arrived on Sunday at around 5 pm. We were repeatedly assured the technician was on his way. He did not come that evening — he came the next morning. We were stuck in the harbour overnight, paid for a berth we had not planned, and lost a day with the rest of our group. The food in the fridges, meat included, had to be thrown away and bought again.
The boat was then not fitted with proper service batteries, only with spares available on site. For the rest of the week we had to run the engine far more than the other two yachts just to keep the cooling alive. Our fuel bill was €290; the sister ship on the identical route paid around €120.
The base manager confirmed in writing that we could have dinner at the company's expense. We did. That is the one point that was handled well on site.
Equipment fails, and that alone would not be worth a review. What this review is about is what happened afterwards. On 16 August I sent a friendly, itemised claim for €1,033 — harbour fee, replacement groceries, the authorised dinner, the extra fuel — and offered every receipt. No reply. On 28 August I wrote again, formally. On 29 August the office replied asking for patience until the base manager and Mr Kufner had responded. That is the last thing we ever heard. A follow-up on 7 September went unanswered, and our payment deadline of 11 September passed in silence.
I had been a returning customer for several years and had never had a single problem or made a single complaint. This season I booked three yachts. A documented claim, with receipts, and the company simply stopped answering. That is why I cannot recommend them.
15 août 2026
Avis spontané