Navily Avis 

I made a reservation the morning of 26 june 2026 for 2 nights in Vieux Port Marseille.
During the day, sailing towards Marseille i did not receive any reaction on this reservation.
Normally harbours make contact after receiving the request by Navily to organise the arrival.
At 17.00h i contacted the harbour and was told that it was closed for visitors: overfull due of regattas.
This is a missing link in the service of Navily.
I should have received this message immediately after sening my request in the morning.
Instead Navily charged my creditcard 31,27€ for late canceling the booking.
This feels verry sad… previous bookings allways went very smooth with Navily.
If I had made an oldskool phonecall in the morning to Marseille instead of Navily i was informed immediately and not “late”
Please pay me this learningmoney back… and nothing happened.
I found a sollution that evening my own oldskool method.
After a few daysi was contacted by Navily by phone.
The mistake was by the harbour.
I wa refunded thanks to the follow up by Navily!

Been using navily for years and use it daily when sailing. Best tool for booking ports and finding anchorages to stop at. New updates are great too. The chat feature is also super useful for asking other boaters questions

Terrible app to use for booking a marina berth. If you happen to require to cancel your reservation due to engine failure, bad weather, health reasons, the app pays the marina your full booking fee without the possibility to reason or negotiate. This happened to me in August 2024, I was booked for 4 nights at Lakkios Syracuse ! They took all the reservation charge from my card. Never again!

Crooks! charge without refund possibility. It is becoming more often to find stealers as this. The companies should restrict this act or the Goverments.
It is not a loyal practice of commerce. In Europe is law, refund during a period 14 days.
Cesar,