We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... Voir plus
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Lisez les avis des autres
We have been to the store a few times over the last month, getting things for my daughter starting Reaseheath,and been seen to by Joanna. She has been fabulous every time, very attentive and informati... Voir plus
We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... Voir plus
L'entreprise a répondu
Visited today after a break from riding for all new kit. Store is well stocked, clean and tidy with pretty much anything you might need. Jo was incredibly helpful and knowledgeable, even fitting my ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équitation
- Magasin de vêtements
- Centre de randonnée équestre
- Magasin de vêtements et d'articles de plein air
- Animalerie
À propos de Naylors - Nantwich
Écrit par l'entreprise
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareCoordonnées de contact
Botterley Court, Nantwich Road, CW6 9GT, Wardle, Royaume-Uni
- 01829 262677
4,9
Excellent
474 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Rug missing a leg strap, i was told I couldn’t return it to store.
The rug was missing a leg strap so I drove to the Nantwich store hoping to exchange it. Only to be told by staff they wouldn’t accept it. Even though I had all the packaging, paperwork and the box it came in.
I needed a rug that day so drove home to post it back to Naylors. I then went to Hope Valley and bought a replacement there. They were much more helpful. I won’t be buying from Naylors in future.
Edit 03/11/25
Thanks for your reply Naylors, you have sent me no details of who and where I need to reply to you??? Try adding a contact email, phone number and a name. As it would be most helpful. Thank you.?
26 octobre 2025
Réponse de Naylors - Nantwich
I am sorry to hear you have received a rug with only one leg strap, So that I can look into this further for you I have requested further information, which is requested through Trustpilot and you will have received an email requesting this information- please contact us on customercare@naylors.com or 01706507555 providing your order number/billing name and billing postcode we will be more than happy to look into this further with you.
Excellent customer service from Joanna
Visited the store today with my sister and daughter. Joanna was extremely helpful, nothing was too much trouble and she offered lots of advice and guidance around the items were looking for. I have visited the store on numerous occasions and Joanna has shone out with her customer service. Going that extra mile to help us with our queries and purchases.
1 novembre 2025
Avis spontané
Réponse de Naylors - Nantwich
We're delighted to hear that Joanna provided such outstanding service during your visit, it's wonderful to know she made such a positive impression and consistently goes the extra mile to support our customers. Your continued visits and feedback mean a lot to us, and we’ll be sure to pass your comments on to Joanna and the team. We look forward to welcoming you, your sister, and daughter back again soon!
Joanna is an absolute credit to Naylors…
Joanna is an absolute credit to Naylors in Nantwich. Nothing is ever too much trouble and her experience, expertise, and advice has been incredibly helpful. Joanna always makes a fuss of my two children when shopping, which makes the whole shopping experience so much easier! Thank you Joanna for your excellent customer service and I look forward to my next trip to Naylors!
11 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you so much for this lovely review! We’re thrilled to hear how helpful Joanna has been, she really is a star and we’re lucky to have her at Naylors Nantwich. It’s great to know her advice and support have made a difference, and we especially love that she makes shopping easier (and more fun!) for you and your little ones. We’ll make sure she sees your kind words. Looking forward to welcoming you back soon!
Great customer service
I absolutely love this store, top customer service, the staff are so friendly, professional and knowledgeable.
Just popped in today and Saffron was the member of staff that served me today, just so lovely & friendly!
Can’t recommend highly enough 😊
30 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for taking your time to leave such a lovely review.
We always strive to provide excellent customer service so its great to hear how professional and knowledgeable the staff are when visiting the store.
We hope to see you again soon.
Really nice and friendly very helpful…
Really nice and friendly very helpful when finding sizes for excersise sheets
27 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
We're happy to hear that our Nantwich store were able to assist you with finding an exercise sheet. Thank you for taking the time to leave your review, we hope to see you in store again soon.
Helpful Staff make shopping a joy.
We went to the Naylors Nantwich store, Joanne went above & beyond to help my daughter (13yrs)with her riding hat fitting. She showed us a few hats, with patience & understanding. She even got her talking which my daughter struggles with when we are shopping. I bought lots because she was so helpful. She is a credit to the store.
25 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
We are delighted to hear that Joanne was able to go above and beyond during your daughter's hat fitting. We always strive to provide excellent customer service and are pleased that this was the case on your visit
We hope that your daughter enjoys using her new hat and that we see you both in store again soon.
Really helpful staff
Really helpful staff, they were knowledgeable and kind, my daughter loves this place and I would recommend, certainly be back. The stuff they have is very good quality and prices are good. Thanks Lucy for helping my daughter get fitted for her riding class, she is made up!
25 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Lucy was able to assist you with equipment for your daughter's riding class.
We hope to see you both in store again soon.
Great shop with a great team working there
Really helpful and friendly staff, especially a lady called Sharon
23 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for taking the time to leave a review.
Its great to hear that Sharon and the rest of the team have been helpful and friendly.
We hope to see you in store again soon.
The customer service was great kind…
The customer service was great kind people
18 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for taking the time to leave us a five star review.
We are glad to hear that our colleagues at our Nantwich store provided great customer service and we hope to see you in store again soon.
Naylors nantwich Joanne
I'm just writing a review to say thank you to Joanna who guided and helped us find the most appropriate and safe equipment for my Daughter Alena starting riding.
We are so thankful for all your help and advise. Hope to see you again.
Laura
5 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It is great to hear that Joanna was able to assist you in finding safety equipment for your daughter. We do hope to see you both in store again soon.
Fab store with lots of choice
Fab store with lots of choice! Joanna was really kind and helpful when we visited to spend my daughters birthday money 😊
4 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for leaving such a lovely review.
We appreciate your kind words about our team's helpfulness, and we're glad you found everything you wanted. We hope to see you in store again soon.
My experience
Had a lovely experience at Naylors today, had lots of help with a worker called Abbi , who was really lovely and helpful with our shop , would highly recommend
4 octobre 2025
Avis spontané
Réponse de Naylors - Nantwich
Its great to hear you had a lovely experience at our store and Abbi was able to help.
Thank you for taking the time to leave a lovely review.
We hope to see you again in store soon.
Customer service par excellence!
My experience today was made great by the wonderful service I received from Jayne. I was searching for some boots and her knowledge and patience allowed me to make an informed choice! Thank you so much x
28 septembre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Jayne was able to provide you with excellent service during your visit to our Nantwich store. Our colleagues are always happy to share their knowledge and experience.
We look forward to seeing you in store again in the near future.
Naylors - Nantwich
The lady who helped me today at the Nantwich shop is called Issy, she was really helpful, and kind and friendly also
Thankyou Issy, you’re a star
14 septembre 2025
Avis spontané
Réponse de Naylors - Nantwich
We are happy to hear that Issy was helpful and friendly. We always aim for our customers to have a positive experience and we are pleased that this was the case during your visit.
We appreciate you taking the time to leave us a review and hope to be able to assist you again in the future.
Excellent service today
Excellent service today - hats, body protector and boots! Lots of help and guidance with measuring etc from Zara
13 septembre 2025
Avis spontané
Réponse de Naylors - Nantwich
It is great to hear that Zara was able to assist you with hats, body protectors and boots during your visit to our Nantwich store.
We do always strive to provide excellent service and share our knowledge with our customers.
We hope to see you in store again soon.
Abbie was beyond amazing
Abbie was beyond amazing, very helpful with sizing up boots and helping with us daughters … will be back to see her for more advice soon :)
13 septembre 2025
Avis spontané
Réponse de Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are pleased to hear that Abbie was very helpful in assisting with your boots. and we look forward to seeing you in store again soon.
✨ Feedback for Nantwich Store ✨
✨ Feedback for Nantwich Store ✨
I just wanted to say how lovely Lucy and Jo were in your Nantwich store yesterday. Their knowledge, time, and patience were outstanding. They let my little boy take pictures, helped him set up the toys he was buying, and gave him such a wonderful experience.
Their customer service was second to none, and it really made our visit special. Thank you for having such fantastic team members who go above and beyond!
30 août 2025
Avis spontané
Réponse de Naylors - Nantwich
We're happy to hear about the wonderful experience your little boy had at our store. We appreciate you acknowledging the team members who made your visit special with their knowledge, patience, and outstanding service. Thank you for your positive feedback! We hope to see you both instore again
It was my first visit to Naylor's and…
It was my first visit to Naylor's and was surprised at the range of items to choose from. Staff were very friendly and helpful. Found and purchased what I had intended plus other items. I enjoyed my visit. Assistant Jo, who helped with the riding boots, was attentive and friendly without being pushy.
2 septembre 2025
Avis spontané
Réponse de Naylors - Nantwich
We're glad you enjoyed your first visit to Nantwich , hopefully the first of many. It's wonderful to know Jo was helpful and attentive and we are super pleased to hear you are pleased with the selection of products available to you. Thank you for taking the time to review your experience and we do hope to see you again in the future.
Found everything I was looking for and…
Found everything I was looking for and was helped by staff to do so. Great choice of lots of different brands in all sizes for everyone.
Staff are very helpful and friendly will definitely shop here again.
24 août 2025
Avis spontané
Réponse de Naylors - Nantwich
We're happy to hear that you found everything within our Nantwich store, you were looking for and that our staff were helpful. We appreciate your feedback on our selection and sizes, and we're glad you enjoyed your shopping experience. We hope to see you in store again soon.
The staff were lovely and welcoming☺️
27 août 2025
Avis spontané
Réponse de Naylors - Nantwich
We're glad you found our staff lovely and welcoming. Thank you for your positive feedback regarding your visit to Nantwich. We hope to see you again in the future.
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