Following the egg & nest removal, we did not see anyone for 6 weeks. As part of the agreement there should have been regular scheduled visits. I believe it is down to a lack of staff. The operative t... Voir plus
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The staff that attended site was polite and professional. Matthew communicated well and was respectful to the environment where we are a busy school with students who were doing exams at the time. T... Voir plus
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Paul from NBC has done a great job at Chelmsford Transfer Station. He was professional, approachable, and clearly knew what he was doing from day one. Thanks to his hard work and practical approach,... Voir plus
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always in early as he tries to fit in with us, he knows what time the kitchen starts cooking etc, so in before this time without being asked to used his own imitative. Can answer any question either m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
NBC Environment provides effective, humane, and sustainable solutions to wildlife-related challenges, with a focus on minimising environmental impact and prioritising animal welfare. Founded in 1993 with support from The Prince’s Trust, our progressive approach to resolving conflicts between nature, businesses, and people has built a strong reputation for delivering high-quality services in diverse and challenging environments. Our team of skilled wildlife experts understands animal behaviour and how to influence it, enabling us to develop tailored management strategies that are both effective and cost-efficient. Leading brands trust us and have worked on research and conservation projects with organisations such as Bird Strike, Natural England, OPRED, and Scottish Natural Heritage.
Coordonnées de contact
The Grove, Kenninghall Road, NR16 2HE, Banham, Royaume-Uni
- 0800 169 9646
- enquiries@nbcenvironment.co.uk
- nbcenvironment.co.uk
NBC Environment
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Bien
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Lack of operatives caused a six week gap of non attendance.
Following the egg & nest removal, we did not see anyone for 6 weeks. As part of the agreement there should have been regular scheduled visits. I believe it is down to a lack of staff. The operative that eventually attended site was from Bristol which is around two and half hours away.
16 juillet 2026
Réponse de NBC Environment
Hello. Thank you for sharing your feedback to us. I understand the issues that led to break in service to now be resolved. I am sorry for the disruption this caused you previously and is not the level we aim to achieve as a company.
Thank you again for sharing
Professional service
The staff that attended site was polite and professional. Matthew communicated well and was respectful to the environment where we are a busy school with students who were doing exams at the time.
The report was sent over to me promptly and clearly detailed the visit and findings.
30 juin 2026
Réponse de NBC Environment
Hello. thank you very much for taking the time to submit your feedback. I will make sure that this is shared with Matthew and that he is aware of your kind words.
Very Professional
Very helpful, and extremely professional and proficient in their approach to our request.
4 juin 2026
Réponse de NBC Environment
Hello, thank you very much for your thoughts and positive feedback. I have shared this with the relevant people within the NBC team. Thank you once again
Réponse de NBC Environment
Thank you for your review. We're pleased to hear that everything was handled smoothly and without any hassle. Our team aims to provide an efficient, straightforward service that gets the job done with minimal disruption, so it's great to know that was your experience. We appreciate your feedback and your support.
Disorganised Chaos and Poor Service
Organised appointment through my home insurance for a residential visit.
First day - waited in, no one turned up and no message or call. I had to chase.
A week later - they text on the morning to cancel
A week later - they text on the morning to cancel again
13th April - guy turned up. He was friendly, did what he needed to do and was informative. Said the next appointment would be 2 weeks’ time. Traps laid.
27th April - no one turns up, with no call or message
28th April - I call to see what is happening and to explain the cancellations and poor service. Was told the message would be passed on and someone would contact me. I am still waiting.
This service is meant to be part of a home emergency package with my insurance but they’ve left it so long between initial appointments that if there are mice in the property causing damage it is on them. Even my home insurer, who said they have no alternative companies nearby, have refunded me my emergency cover cost because of the shambles I have experienced.
No shows, last minute cancellations, and a clear lack of any customer service. Avoid this company if you can.
edit on 05/05 - I provided the additional details NBC requested here, yet I am still waiting for anyone to contact me, despite them saying last Tuesday someone would be in touch and they would look into this as a matter or urgency following this review
29 avril 2026
Avis spontané
Réponse de NBC Environment
Hello. i'm so sorry that this has been your experience of us and certainly not what we strive to achieve. I have requested additional information so we can take a look into this for you as an absolute priority.
Paul from NBC has done a great job at…
Paul from NBC has done a great job at Chelmsford Transfer Station. He was professional, approachable, and clearly knew what he was doing from day one. Thanks to his hard work and practical approach, there has been a noticeable reduction in the rat population, which has made a real difference to the site.
Paul took the time to understand the challenges on site and put sensible measures in place that actually worked. Communication throughout was clear and straightforward, and he followed up to make sure everything stayed on track. A solid bit of work that’s improved conditions. Highly appreciated.
20 avril 2026
Réponse de NBC Environment
Hello. Thank you very much for taking the time to leave your feedback, and I am so pleased to read the nature of it and how pleased you are with Paul.
i will be sure to pass this on to Paul as I'm sure it will mean a lot to him. thank you
Réponse de NBC Environment
Hello. Thank you very much for your feedback and review. Its great to hear such nice comments and ill be sure to pass this on to those relevant. Thank you very much!
The operative we have keeps us informed…
The operative we have keeps us informed with what he is doing and what he has done. Good Service
15 avril 2026
Réponse de NBC Environment
Hello. Thank you so much for the feedback and taking your time to submit it. I will be sure to send this to the relevant people to share your positive thoughts. Thank you again
Great Team
Tony & Peter are great. They have been attending our site for over year, always friendly and very helpful, willing to provide support and guidance.
Thank you
15 avril 2026
Réponse de NBC Environment
Hello. Thank you very much for your feedback and for taking the time to send it. I will be sure to pass this on to Peter & Tony, who I'm sure will be delighted with the feedback.
Pleasure to work with
always in early as he tries to fit in with us, he knows what time the kitchen starts cooking etc, so in before this time without being asked to used his own imitative. Can answer any question either myself or kitchen staff throws at easily. very good at his job and making it a pleasure to work with him
19 janvier 2026
Réponse de NBC Environment
Thank you for your fantastic feedback. We’re so pleased to hear our team member works so thoughtfully around your schedule and uses their initiative to make things easier without needing to be asked. It’s also great to know their knowledge, professionalism and easy manner make them such a pleasure to work with. We really appreciate you taking the time to share this.
Excellent service from the NBC staff
Excellent service from the NBC staff. They assisted a war veteran with persistent pest issues at his home. Particular thanks to Dean at the Liverpool branch for his high standards of service, care and attention to detail. Much appreciated. Thank you.
6 mars 2026
Avis spontané
Réponse de NBC Environment
Thank you for your kind and thoughtful feedback. We’re so pleased to hear the NBC team provided excellent service and support in such an important situation. Dean will be especially grateful for the mention. We agree his care, attention to detail and high standards make a real difference. We really appreciate you taking the time to share this.
Very good company
always come out as quick as they can if i have an emergency. The contractors are always professional and friendly
21 janvier 2026
Réponse de NBC Environment
Hello. Thank you so much for your feedback and time taken to send it. I will be sure to pass this on to the relevant people involved.
Thank you again
Réponse de NBC Environment
Hello there. Many thanks for your time taken to provide this feedback. I will be sure to pass this on to the relevant people.
Terrible
Managed terribly which reflects on the job the pest technicians can actually do on site
28 novembre 2025
Réponse de NBC Environment
Hello. i'm very sorry to receive your feedback. I will speak to our teams and ask for someone to make contact with you to discuss the issues and provide solutions
Réponse de NBC Environment
Hello, thank you very much for your time taken on sending the review. I will be sure to pass this on to the relevant operative who attended. thanks again.
Poor attendance to site
Continually this business fails to provide the weekly approved site visits, continually chasing them to obtain update as to when someone will carry out the weekly pest control checks.
7 novembre 2025
Réponse de NBC Environment
Thank you very much for your feedback, I'm sorry that the contents of which are not pleasant reading. I will raise this internally with senior management as a priority
Honest opinion
Rob really knows his stuff, willing to explain things to you and advise you as well, refreshing change from the usual 'sign here' merchants
29 octobre 2025
Réponse de NBC Environment
Hello, thank you very much for your thoughts and time taken to provide it. I will ensure it is passed to Rob, who i'm sure will be pleased with the feedback.
Didn't even bother to reply to my email
17 octobre 2025
Réponse de NBC Environment
Hello there. I'm sorry this has been the case, I have reached out to you to understand some more details and to see how I can help.
Réponse de NBC Environment
Thank you very much for your comments. I will be sure to pass this to Peter.
very helpful experienced technician
very helpful experienced technician , would recommend him to anyone , nothing was too much trouble for him
25 septembre 2025
Réponse de NBC Environment
Hi, Thank you so much for taking the time to leave this feedback. I am very pleased with the contents of your review and will be sure to pass this on to the relevant person. Thank you once again
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