Great customer service from Francis. He returned my call a few times after I experienced crackling with the phone line which unfortunately did not resolve. In the end I received a prompt and courteous... Voir plus
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Lisez les avis des autres
The assistant Francis was excellent. However the sound quality during the call was poor and I had to keep asking him to repeat what he had said. Don't know if it was their phone or mine causing the pr... Voir plus
I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”. Francis went above and beyond explaining to me... Voir plus
Leigh was very helpful, and courteous. I have found myself in a difficult situation and being of an older age it was nice to have someone who is understanding of my predicament currently. He was able... Voir plus
À propos de l'entreprise
À propos de Nectr
Écrit par l'entreprise
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Coordonnées de contact
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australie
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
4,2
Bien
345 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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A few improvements could be made
Customer service could be improved. Also could improve the procedure of relocating house because when a customer relocates they have to start a whole new acct so any credit that is on the old acct is left sitting there and not transferred. Also would like to see a different payment option such as bpay available for people to make regular weekly payments.
9 mars 2021
Réponse de Nectr
Hi Kells, thanks for your feedback regarding relocation procedures and customer service. It helps us improve our brand when we get detailed responses from customers. We would also like to apologise for any inconvenience that you may have experienced. If you still need help with your account, would you mind sending your details to hello@nectr.com.au. We can have a customer support member contact you and rectify any outstanding issues.
- The Nectr Team
I had quite a few questions and they…
I had quite a few questions and they were answered so that I understood completely. I spoke to 5 members of staff (I had to phone back a few times.) and all were courteous, understanding, and respectful at all times.
8 mars 2021
super helpful thank you!
8 mars 2021
Great support from Ronald.
Ronald was super helpful and understanding while I went through some challenges with my previous provider. Thank you Ronald.
5 mars 2021
Immediate adjustment
We had an adjustment made to our bill because of a meter reading that was incorrect and this was done immediately for this months bill. It was a prompt response when I emailed and the changes were made instantly. Thank you for being easy to communicate with and straight forward.
4 mars 2021
Appreciated phone response.
It was good to talk to an operator without any delays or being placed on hold for a lengthy period of time like other major companies do to you.
4 mars 2021
Always reply and always helpful
3 mars 2021
Cheers Nectr so far so good was with…
Cheers Nectr so far so good was with AGL lovin Nectr atm. I sent an email which Ronald answerred promptly and responded muchly appreciated many thanks.
Cheers
David
3 mars 2021
Avis spontané
Great service
Great service - great price! Great choice of options for electricity! Nectr is the BEST!
2 mars 2021
My experience with Nectr has been very…
My experience with Nectr has been very helpful and I can recommend their service to everyone.
2 mars 2021
Super helpful
The person who I spoke to was really helpful and assisted with everything I asked about.
26 février 2021
Amazing services and great rates
Amazing services and great rates! Nectr cut our quarterly bill by 1/3 and if not for the place we're moving in doesn't support Nectr, we would 100% keep using their service. :(
26 février 2021
Great service
Great service. Very helpful advice and easy to make changes to my plan over the phone.
26 février 2021
Yes quite good service
Great service, just the waiting time to get hold of someone did take awhile - also I am not sure if my email got to your CEO who mentioned he would reply
Also not sure if you dealt with Origin to close my account, I rang Origin and they were also vague.
Juliet Tan
26 février 2021
Excellent customer service
25 février 2021
Nectr Customer Service is the Best No…
Nectr Customer Service is the Best No Cap!! They are always easy going and friendly PLUS they help. Awesome work
24 février 2021
I spoke with Ronald regarding an email…
I spoke with Ronald regarding an email I had received and he was able to check on our account and get everything resolved. Ronald was professional and friendly on the phone and very easy to speak to
24 février 2021
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