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Lisez les avis des autres

Noté 1 sur 5 étoiles

Neoglaze - where do I start , left a bad, but honest review now they refuse to put THERE mistakes right( certainly not fulfilling there guarantee on our less than 6 month old full house job ) …. child... Voir plus

Noté 5 sur 5 étoiles

Received several quotes but Neo Glaze were the most competitive. Customer service from the first interaction was spot on. No hard sell by the wonderful Hussain. Gave us great advice during our consult... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From initial appointment to installation everything went smoothly, I had a local number to call with any queries and the staff seemed very knowledgeable, Installation went really well with the in... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I had new windows in two properties, 2/3 years ago Meant to have a 15 year guarantee!!! NO CERTASS CERTIFICATION PROVIDED At present I have a big problem of leaking windows…. Water coming in be... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Installateur de double vitrage
  2. aussi dans
  3. Fournisseur de fenêtres
  4. Fournisseur de fenêtres PVC
  5. Service d'installation des fenêtres

Écrit par l'entreprise

A window and door company with a branch based in the Midlands. Where quality comes first. We Manufacture premium windows and Doors. Quality first and foremost is the factory's philosophy. From the initial survey with your unique specifications, through to the manufacturing process, to installation and beyond. With Energy Saving Trust, Secured by Design, British Standards Kitemarked and approved products, our standards are certainly at the top end of the market. Its one thing to make A-grade products, but quite another to fit them to the highest standard, which is why our installations are Certass inspected with a 100% pass rate. Our fully comprehensive guarantee is a mark of confidence we have in our products.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

360 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,8

Tous les avis

(360)

5 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Rob the Service Engineer 5+ Stars

We had Rob the Service Engineer come and correct a small problem with one off the small opening windows He was very friendly a very experienced window fitter did the job in no time was very tidy can’t recommend enough 5+ Stars from us.

1 novembre 2023
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Réponse de Neo Glaze UK

Hi Mark
This is fantastic to hear! Thank you so much for taking the time to share your experience with us on Trustpilot, we really appreciate you taking the time. If we can ever help you with your home in the future, please do get in touch.
Regards
Neoglaze Uk

Noté 5 sur 5 étoiles

Wayne come to fix the top two window…

Wayne come to fix the top two window latches and did a very good job a very experienced chap and was very friendly

24 octobre 2023
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Réponse de Neo Glaze UK

Hi Lloyd

We're pleased our team could provide a good experience for you, thanks for 5 stars. If we can help you with your home in the future, please do get in touch
Thanks
Neoglaze Uk

Noté 5 sur 5 étoiles

Neo glaze My experance with Wayne was great

My experance with Wayne was great, came on time, was very polite and got on with the job and clean-up after him self an asset to the company
Thank you

23 octobre 2023
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Réponse de Neo Glaze UK

Hi Jennifer
We're delighted to hear that everything went well with your installation, and we hope the finished product will transform your home!
Thanks
Neoglaze Uk

Noté 5 sur 5 étoiles

Waynes done a first class job in 2nd…

Waynes done a first class job in 2nd class conditions 🌧 he went straight to the problem and fixed it and resealed all around well done

20 octobre 2023
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Réponse de Neo Glaze UK

Hi John
It's great you're happy with the finished product, thanks for 5 stars
Thanks
Neoglaze Uk

Noté 5 sur 5 étoiles

Faulty Window now sorted

I contacted Neo Glaze to fix a faulty window that wasn't opening. Wayne was the engineer who came to fix the window. He was very friendly, polite and well mannered. He was also very knowledgeable and kept me up to date with his journey times etc. Thanks for your help!

19 octobre 2023
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Réponse de Neo Glaze UK

Hi Cara
This is fantastic to hear! Thank you so much for taking the time to share your experience with us on Trustpilot, we really appreciate you taking the time. If we can ever help you with your home in the future, please do get in touch.
Thanks
Neoglaze uk

Noté 5 sur 5 étoiles

Really good value for money

Really good value for money. The guys who installed the windows were really professional. I strongly recommend. 👍🏼

7 octobre 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Dorian
We're delighted to hear that everything went well with your installation, and we hope the finished product will transform your home
Thanks
Neoglaze Uk

Noté 5 sur 5 étoiles

Excellent service

15 septembre 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Anusha
Thank you for taking the time to leave us a positive review.

It's great to hear that our staff provided you with an excellent experience and always fantastic to hear that our fitters did a superb job.
It's excellent to hear you're happy with your new home improvement.
Thanks
Neoglaze uk

Noté 5 sur 5 étoiles

Wayne was the engineer who came to make…

Wayne was the engineer who came to make adjustments to our windows and door.
He got stuck in traffic but phone ti let me know, which I thought was very thoughtful.
He was a very pleasant man who worked effectively and efficiently.
He was a lovely gentleman with a happy demeanour. Very happy with the results of his work.

12 octobre 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Helen
Thank you so much for your lovely feedback
Thanks
Neoglaze uk

Noté 5 sur 5 étoiles

Great afterservice ...…

Had windows and doors fitted june ..Great job ...October slight problem with door ..phone 15th Oct wayne came and fixed it next day ..new what the problem was put it right ..shouldn't happen again..Great service and after service Great too.

16 octobre 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Bob
Glad to hear this thank you so much for your positive review
Thanks
Neoglaze Uk

Noté 5 sur 5 étoiles

After my previous review I have been…

After my previous review I have been contacted by Wayne a service engineer from neo glaze who has put all the problems right. It is a shame Wayne didn't work for them when these windows were fitted, we might have had them done right in the first place.

14 octobre 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Gary
Glad To Hear Everything Got Sorted
Thanks
Neoglaze uk

Noté 5 sur 5 étoiles

Stable door repair excellent service

Wayne came to look at the difficulties on my stable door and sorted the issue with the locks immediately. Quickly resolved the problem, pleasant person with good manners. Advice given. Highly recommend Neo Glazing for doors /windows. 15 years guarantee.

11 octobre 2023
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Réponse de Neo Glaze UK

Hi Karin thank you so much for your kind feedback
Thanks
Neoglaze

Noté 5 sur 5 étoiles

Very happy with my new windows

Very happy with my new windows! I was very impressed with the efficient service and the communication from Neo Glaze. They were flexible in arranging appointments. The fitters were very polite, and left no mess at all.
I would highly recommend.

4 octobre 2023
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Réponse de Neo Glaze UK

Hi
Thank you so much for your positive feedback
Thanks
Neoglaze Uk

Noté 4 sur 5 étoiles

Overall

Overall, neo was very good. I have all my windows and doors replaced. The sales person, didn't over sell products that I didn't need. He only recommended products that I needed. He even questioned at times some add ons I want but he got me to understand that I didn't need some things. And he ensure my purchases was practical with some inputs of our own. During fitting stage, I was a bit unsure as the fitters always arrive later in the day however they were happy to stay on late to ensure the work they planned was competed. Aftercare was a little slow and I had to a call in a few times but with patience to follow up call they eventually got things sorted. They don't rush their job. I prefer they spend 3-4 days completing a good quality job rather than 1day and then I have to keep calling them back. The company it not the biggest so they can't attend after care straight away as they don't always have people in the area but they do a decent job. Good value for your money with decent products and service.

9 janvier 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Mr Tsang
Thank you for letting us know how you got on, we appreciate you sharing your experience with us and do hope we can help you with your home in the future.

Many thanks,
Neoglaze uk

Noté 5 sur 5 étoiles

Really pleased!

Really pleased with my new windows and door! Fitters were very polite and cleaned up after themselves well too!
Price was also good.
I would recommend to others.

22 juillet 2023
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Réponse de Neo Glaze UK

Hi
It's great you're happy with the finished product, thanks for 5 stars!
Regards
Neoglaze uk

Noté 5 sur 5 étoiles

Great job from start to finish the…

Great job from start to finish the sales rep was very accommodating and knowledgeable. Lots of options, great price. Windows were made and ready in a few weeks as quoted and fitting day was flexible. 3 windows replaced including a large bay in 1 day. The fitters were on time, very polite, worked hard, very tidy too. Overall extremely pleased with the job and would happily recommend and use again

11 juillet 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Andrew
We're delighted to hear that everything went well with your installation, and we hope the finished product will transform your home
Thanks
Neoglaze

Noté 5 sur 5 étoiles

Windows and front door

The installation team was professional, courteous, friendly and fast. The windows look great. We noticed an immediate improvement in heat retention and sound-proofing with the new windows. I have already recommended neo glaze to a friend and we will continue to do so also we had a front door fitted which looks absolutely beautiful.

1 juin 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi

Your great review is much appreciated, thanks for letting us know how you got on!
Thanks
Neoglaze

Noté 5 sur 5 étoiles

Professional and Efficient

Excellent craftsmanship. Orderd 6 windows and a door. Had them manufactured and ready in no time, Requested to just have windows installed intially and requested to postpone the door installation after major refurb works were completed. They were happy to oblige sending their team of installers twice and one more time to sort out some very minor issues. Were professional and efficient during the whole process from ordering to signing off the project. Very happy to recommend.

5 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic

Fantastic!
We had our whole house refitted with new windows..Sid our salesman was fantastic he spent so long with us as we were very unsure of what we wanted as they have so many choices of styles and colours..he had the patience of a Saint with me ha! We then after 2 weeks decided to change the colour of our windows and again this was no problem as our order hadn't gone to factory to be started..we then got a call to say our order was ready 2 weeks early which was fantastic..the guys did a great Job they were punctual,professional and so tidy! They took all our old windows and door away with them and completed the whole refit within 3 days! Fantastic guys who worked so hard despite our mini heatwave! Thanks to the installation team for managing to source the bespoke window design i wanted to match my front door keeping in touch the whole time we were waiting for our installation..definitely recommend quality windows at the right price!!

14 juin 2023
Avis spontané
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Réponse de Neo Glaze UK

Hi Linzi


It certainly sounds as if you had a good experience with us, thank you for your review.

Regards
Neoglaze

Noté 5 sur 5 étoiles

Great experience with Neo Glaze

Great experience with Neo Glaze. They came on a Saturday to assess and got an instant quote on the same day - which was unbeatable by other companies.
The team came to fit the windows when we’ve agreed to and they’ve worked continuously and finished in a day 6 window replacement.
At the end, we’ve noticed that one part was missing, but they came back as soon as agreed to fit it.
Very happy with the work done and product. Thanks again!

8 mai 2023
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Réponse de Neo Glaze UK

Hi Denisa
Thank you for choosing Neoglaze , we're pleased we could meet your expectations!
Regards
Neoglaze Uk

Noté 5 sur 5 étoiles

Great Customer Service

Superb CS after leaky gutter over flow and one of the Polycarbonate panels on my veranda has moisture between the panels....Guys speedy CS rectified this straight away!!

18 janvier 2023
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