Nereos Avis 

Very disappointing after-sales service.

I first reported an issue with my remote control on 18 July 2026. Since then, I have followed up every month and received the same explanation about shipment delays, with assurances that they would update me. Nearly three months later, the issue remains unresolved, with no clear timeline.

I followed up again on 28 September and, as of 1 October, have still received no response.

I understand that shipment delays can happen, but repeated delays and a lack of follow-up are unacceptable. I expect Nereos to respond and provide a definite date to resolve the remote control issue.

I bought the Nereos laundry system 1 year ago. The remote control spoilt within 6 months. Managed to get it repaired, but it spoilt again after 3 months. I tried to contact the service centre a few times, and they told to go to their office for repair. I went down to the office and the door was locked. I called and messaged the service centre several times and no response.
1 week later the service centre suddenly replied my Whatsapp msg. When I asked when I could go to their office to repair my remote control, he stopped responding to my msg again.
I also Whatsapped these nos. 97886569 / 88063831 several times to ask if I can purchase a new remote control, no one replied to my message. This is very very frustrating.

My wife bought a water filter for $1300. You never sent it and have kept the money. Why? Thats called theft!

Ordered a laundry rack at the Suntec Smart Home Expo in May. Delivery delayed repeatedly with no reason given and no updated delivery date. Requests for refund are ignored.

Numerous customers are similarly stranded, as seen on Google Reviews. Have initiated legal action.

For other aggrieved customers, their company details are: Kyson SG Appliances Pte Ltd, UEN 202421207C. Do what you must.