Neshome Avis 

I ordered a product from the B&Q website, it arrived later than originally stated on website, when it arrived, it was broken. Contacted B&Q and was forwarded on to the supplier of the product NES Home. NES home expect me to be a time traveller and provide photos of how the product arrived? They conduct 48 hour 'investigations' on what broken products look like and then delay any communication by offering exchanges instead of the requested refund. B&Q pass the buck and don't help at all, NES Home are asleep at the wheel.

Bought sink and vanity cabinet & Towel rail.
Towel rail had dents in it, when i went to order another & return delivery. It was sold out! I believe a damage product was sent to me as most likely the last one!! The sink & vanity was not the correct size as stated. Returned via UPS as NES Homes wanted £50 for return. Funny enough when sent was perfect. After 2 weeks of no communication from NES Homes, I eventually sent message and NES Homes stated the item was damaged. I feel this firm is a con. Why did it take so long to let me know item was damaged? Did not state that returns would cost so much as £50 also how do i know they did not damage item as its hard to damage an item that is 40kg, its not like courier could throw it. I urge all NOT to order from this company, which is based in Birmingham. Cheap item but massive disappointment with items. Either damaged or not as stated!! Rating not even worth a one star, will avoid in the future. I have a whole house to refurbish and thought I had found a decent company with decent goods as well as price. It not worth ordering from this company, total nightmare & cheap does not mean better!!
After contacting them again as they requested below. DONT BE FOOLED, ITS JUST LIP SERVICE!! Nothing has changed, small claims court here i come! I urge all negative reviews to take them to small claims!

First they lied & provided a fake tracking number pretending was dispatched same-day for next day delivery. All lies. They stuck to this blatent lie for 3 days non-stop, until I asked them frankly 'is this fraud?'....then & ONLY then on the 4th day after ordering did they organise dispatch the following day on the 5th day (different tracking no. & different courier!) . So very very bad experience & very stressful & in my honest opinion they ONLY dispatched eventually because I pursued them non-stop for days did they actual dispatch to me.....ABSOLUTELY SHAMELESS. AVOID

Terrible Shower and customer service!

Still waiting for my shower to be delivered, wich was suppose to be next day delivery, the tracking number doesn’t work at all, I have received my shower screen but no shower, tried getting in contact, ringing leaving numerous emails and messages but had absolutely no reply, the customer service is awful and my order seems to have disappeared and no one can tell me anything and no one is getting back to me.

Very poor service. Bought a bath panel via B&Q which was delivered from NES within a week. Upon receipt I realised it wasn’t the right fit. I contacted them (when around the block first) to be told my £45 item would be £50 to return!!
This is absolutely disgusting and their customer service is shocking.
I will never use them again or B&Q and will be taking the panel to my local store.

Avoid like the plague there out to scam you

Absolutely rubbish!!!
Bought a toilet online from them, through bnq. They try to deliver without notifying me. Hence, no one was home. I try to contact them but it was impossible! I have not heard from them ever after...!!! No toilet, I lost my money and my time... never again!!!

Shocking customer service

Truthfully, I had a panic after I had placed the order because I had never heard of you and your products had no reviews. I worried I had been scammed. But then everything arrived in perfect condition with a friendly and helpful driver. The product quality seems just fine, the packing was professional and the price just couldn't be beaten. Very impressed!

Saw this in amazon first then decided to look up the company, bought it from the company, it arrived on time, and it was exactly how it looked on the web site, it was very hard to understand the instructions, ended up having to get a joiner to fit it, now it's done I'm very pleased with the bath panel

Quick delivery, I hope they give good customer Service after sales too. After sales Returns are really stressful.

I received very prompt and effective communication and replacement of a bidet. Even though the product. I would recommend Neshome for your home improvements.

Very poor design and uninterested customer support. Shower controls broke, and the temp control handle attachment is crazy setup that I've never seen before. No spline, just a grub screw - inevitably it fails very quickly.

Items arrived on time, very well wrapped. The quality of all items is extremely good. We’re so pleased with our new bathroom and would recommend to future customers.

I was extremely worried after reading reviews on trustpilot, (after I placed the order!) vanity unit arrived around 12pm on the date they said it would, which was a Saturday perfect for me, I have checked it all but not assembled it, and all seems ok, the driver didn't call before arriving, and didnt ask for signature but took photos of the boxes, this was the cheapest I had seen for the same product sold elsewhere, I always got emails back when I asked a question, usually next day, so that could be improved, so I was very pleased to have a great experience, I think it's important for both bad and good experiences are shared, but most people only complain when they have a bad experience.

Extremely disappointing experience. Took a very long time to decide on the bathroom units I wanted and where to buy them from. I wish I’d seen reviews beforehand and avoided a lot of pain.

NES supply bathroom furniture for B&Q, so I wrongly assumed they would be good to deal with and supply nice items. That was a big mistake.

The vanity units I ordered turned out to be low quality, damaged and poorly manufactured, with obvious defects in the surface. Other items were not as ordered, not as shown online or not as described. I had to organise time from work for the delivery, so incredibly irritating as more time was needed for a return.

Communication was hugely frustrating and there were long delays between emails. The chat facility is never active, as mentioned by others.

I cannot fault the politeness of the person responding, but there were several days between messages and it took too long to collect my order and get a refund. Although I told NES that I wanted to return my order within 24 hours of delivery, it took well over 2 weeks to get things collected and sorted. Such a massive waste of time.

I’m under the impression that NES are overloaded with issues and have very few staff to offer any kind of proper service.

Nesshome delivered my goods in time.

Poor quality of all bathroom suit.

No communication for the last two days, I have sent two inquiries about the delivery, but no one has responded. If I had read the reviews earlier, I would not have ordered anything from them. There is no contact telephone number. Only an online form. I do not recommend it.
Unfortunately, the order I placed was not for a small amount, and I am extremely disappointed.

Ordered their WC and basin vanity unit and late arrival was only the start of problems. Two cabinets. One for WC to back onto was too narrow to access the flush pipe seal at the back of the WC. The other was a cupboard unit that had a false back which was supposedly to run a soil pipe behind but was too narrow. Various attempts to ask advice resulted in laughable suggestions (always from someone supposedly named Rachel) which were insulting as it was being fitted by two professional/ highly experienced plumbers. We had to redesign both units with bespoke parts made on site. If you are thinking of buying such a product, I suggest you may want to look at some other company.