Nestpension Avis 

This company just looking for reasons to don't pay you money from pot. More than 4 months I claim my money from Nest pot without result. Priceless communication, arogant speaking customer service employees. Absolutely disaster company. Warning to all!!!

Desperate for you to leave your money where they can make money for Nest. Everything takes 5 days or 14 days, I wanted to take some money out, it's gone from my nest pension but it will be a week before I get it. Who's making money on it now.

NEST Keeps Finding Reasons Not to Give Me My Own Money

I am currently trying to access my pension pot with NEST, and the experience has been extraordinarily frustrating.

First, I was told that NEST could not identify my bank account, despite it being an account with RBS, one of the UK's oldest and best-known banks.

I then had several live-chat conversations and submitted the documents requested through the NEST online system. During these conversations, I was told that my documents had been received and accepted.

Then, unexpectedly, I received an email telling me to send all the documents again by post.

I find it particularly unacceptable that, in an increasingly digitalised world, NEST still requires customers to send paper documentation by post, despite having an online system for submitting documents. This creates unnecessary delay, inconvenience and uncertainty, particularly for members living outside the UK.

When I contacted NEST again by live chat today, I was told that this email had actually been sent by mistake. Apparently, it was not all my documents that were rejected: the only problem was my electricity bill, which was not accepted as proof of address because the date was in French.

This is particularly difficult to understand because I had already provided an English-language bank statement showing my address. Why, therefore, was another proof of address required? And why was I initially told to send all my documents by post, only to be told later that this had been a mistake?

The whole process has been confusing, contradictory and unnecessarily difficult. I am not asking NEST for their money. I am asking them to give me access to my own pension savings.

At every stage, there seems to be another obstacle, another document, another request or another contradictory explanation.

And even when I tried to make a formal complaint through NEST's dedicated complaints section on their website, I was unable to submit it. In the end, I had to resort to replying to one of NEST's existing emails in order to put my complaint in writing. When you are already struggling to access your own pension money, even being unable to submit a complaint through the designated complaints channel is extremely frustrating and does little to inspire confidence in the process.

I can only speak about my own experience, but it has left me with the strong impression that accessing your pension money can be made unnecessarily complicated and discouraging. I sincerely hope this is not the intention, but the effect is certainly that way.

I am writing this review because I want other people, particularly anyone living outside the UK, to be aware of what they may encounter when trying to access their NEST pension.

If you are considering NEST, I strongly recommend that you look carefully at the withdrawal process and the difficulties other members have experienced before deciding where to keep your pension savings.

I would also be interested to understand how some of the extremely positive reviews I saw on Trustpilot compare with the experience of people actually trying to withdraw their pension money.

Terrible to try to use. Awkward, constantly putting up barriers. Should be ashamed of themselves.

In my experience, the online pension fund does not want to refund the amounts paid, it makes everything up and imposes conditions that many people cannot meet.

Absolute nightmare to deal with. Maybe start with a website that actually works.

this company should be shut down. Constant issues and a waste of time

Not recommended this company! They don't transfer your pension to other providers! I was send my payslips and reference from work but result is 0!!! They don't give your pension for you!

NEST are the worst pension provider I have ever encountered. They tried to hold you hostage and won’t release your own funds. They make you go through hoop after hoop. I would not recommend them at all. Vanguard and Royal London are good.

Has taken them 14 DAYS to make a simple payment to me when it should have only taken 5 working days to complete !!?
+ their website is down ( at this time of year !?? ) also says on their website maintenance would finish on the 14th of December ! It's now the 17th of December !!
Very inconvenient for me and I'm sure for many others.
Unacceptable service.

Still more unfulfilled promised and excuses that blames the process within the company. 10 days ago was told I would receive yet another letter in the mail and through the secured portal and as usual NOTHING
In line with the data protection act, I have asked for a copy of my file nearly two Months ago.
No response, a blatant breach
I am reporting the company to the ICO.
Now, I cannot even login for over 10 days.
This company needs to be prosecuted!

Absolutely HATE this company!!
Absolutely HATE this company!!! Auto enroll me every 3 years when I wouldn't touch them with a 10 foot barge pole (and have made that very clear on several occasions), then make opting out purposefully difficult - hoping i'll just give up and let them continue to STEAL from my salary! - Yes, taking without consent is literally the definition of THEFT!

Every time I try to opt out, there is an issue with the website (surprise, surprise!). If I dare to phone them i'm going round in circles for hours with some idiot, jumping through their hoops.

Absolutely sick to the back teeth of these clowns wasting my time! and don't bother responding with any of your usual copy and paste garbage, i'm not interested.

Useless.terrible.hopeless.liars.not fit for purpose.they need to have their trading licence revoked.avoid this company like the plague.compulsive liars.

Update only a thoroughly disappointing experience with nest pensions,after repeatedly giving my information ,name address etc, with nest accepting the details and then ignoring themI found this company who are responsible for so much ,their conduct completely inadequate ,with a combination of truly terrible management and service ,to a minority of staff who were chasing their tails trying hard to keep up with their colleagues incompetence ,I’m still going through a complaints procedure with no apology or given confidence that my details are now correct ,I dread my next encounter…

Further update from me about protracted timescale for actioning my withdrawal request, A month after initial request for my funds ( Which is not a big amount) I have persisted on a call to try to get a day when my funds will actually be released- was told this had been escalated to. supervisor for priority - this was also told to me weeks ago so clearly that had not been done. And of course they refused to comment because the call was being recorded. Still no action being taken, have been promised a call back with updates by end of day - why it takes a whole day to get an update internally, I have no idea.......

Garbage website, can’t login or recover my details, sends me round in circles

I am warning anyone considering NEST: do not trust them with your retirement savings.
I have an ill-health pension withdrawal in progress. Every time I meet their requirements, they move the goalposts and demand new evidence. Most recently, they asked for a new GP letter, and at the same time they raised a complaint on my behalf without my consent. This locks me into their internal complaints process, which conveniently gives them another 8 weeks to “respond,” while I remain without the money I urgently need.
This is not just inconvenient – it has caused me severe stress, financial hardship, and pain. Their behaviour feels like deliberate obstruction. Instead of processing my claim, they hide behind procedure and leave vulnerable people waiting.
I am now taking legal action and preparing to escalate to the Pensions Ombudsman. I will also be involving my MP.
If you are considering NEST, please think twice. In my experience, they do not act in good faith, they do not care about the harm caused to members, and they will use bureaucracy as a weapon to delay paying out money that rightfully belongs to you.

One of the worst customer experiences I have ever encountered. No communication, long delays in responses. Seems like they fob you off.

My father passed away unexpectedly whilst he was still employed ,it has now been 3 months and they still will not give me the information I need to fill out the probate forms , I’m not asking for them to pay yet, I simply need to know what is what so I can move forward and their constant batting back form one department to another is beyond frustrating

it took nestpension 5days to credit my pension into my account.They reply prompt through your inbox in your account.As far as am concern they are better than nowpension company and the other pension scheme out there in the uk