Absolutely love this website. A wonderful selection of organic clothes. The baby girl clothes are gorgeous. We bought a selection of clothes for our newborn granddaughter. Our daughter and son in law... Voir plus
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Lisez les avis des autres
I love the quality of the good. The colours and designs are fabulous. Having a new grandson has given me numerous opportunities to visit my local store and to browse online. This will continue for... Voir plus
Love Newbie baby clothes and also the women’s clothes. Lovely quality and good sale prices. Easy to order. Website simple to navigate.
Beautiful clothes and excellent quality. The fabric is lovely, the colours are beautiful and the clothes look even better in person. I’m very happy with my purchase and will definitely shop at Newbie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour enfants
- aussi dans
- Magasin de puériculture
- Magasin de vêtements pour bébés
- Magasin pour enfants
Écrit par l'entreprise
We’re Newbie, a Swedish lifestyle brand for the little ones we love. We offer timeless, stylish and sustainable clothing at affordable prices for children aged 0-8 years. We know you only want the best for your little ones, so we take the utmost care in making our products. Using organic cotton our designs are produced with love and passion, taking inspiration from the Swedish way of living. All our love and care goes into creating the highest-quality pieces which will be used and inherited for generations to come. Bring some Swedish style to your little one’s wardrobe today. Launched in 2010 as part of the KappAhl Group, Newbie has quickly grown thanks to our community of ‘Newbie Lovers’: mums, dads, grandparents and friends who have helped to shape who we are today and to spread the Newbie word far and wide. The popularity of Newbie and huge demand for the products led to the opening of our first standalone store in Stockholm in 2014. Today, we have ten stores across Europe, including in Sweden, Norway, Finland and Poland with additional Newbie Stores due to launch in the coming months.
Free shipping on orders over £40
Free standard Shipping on orders over £40 (2-5 working days, tracking 48h)
Standard delivery is free for every order over £40, for order value below £40 delivery fee is £4.
Express delivery (1-2 working days, tracking 24h) - £6,50
Where do we deliver?
We use Royal Mail, UK mail and DHL as our distribution partners and we deliver to the whole UK (including Highlands, Offshore Island & Northern Ireland. Excluding Isle of Man).
Coordonnées de contact
Newbie by Kappahl Limited St James House, 13 Kensington Square, W8 5HD, London, Royaume-Uni
- +44 (0)7523512465
- customercare@newbiestore.com
- newbiestore.com
4,6
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect colours
Perfect colours, beautiful designs and great material! Can’t buy enough of Newbie for my granddaughter.
1 mai 2026
Réponse de Newbie Store
Thanks for the feedback! We are thrilled to hear. / Newbie team
Réponse de Newbie Store
Thanks for the lovely feedback. Have a nice weekend / Newbie team
Réponse de Newbie Store
Thanks for the lovely feedback / Newbie team
Beautiful and top quality baby clothes
Beautiful and top quality baby clothes. I was truly delighted with the products I purchased for my one year old granddaughter- so pretty and feminine, loved by all. The ordering and process of delivery were very easy from start to finish, thank you.
14 avril 2026
Réponse de Newbie Store
Thank you, thrilled to hear it!
Réponse de Newbie Store
Thanks for the lovely feedback / Newbie team
Great experience and customer service!
31 mars 2026
Réponse de Newbie Store
Thanks for the lovely feedback / Newbie team 😍️
Recommend
Well made product (collar add-on for baby), fast delivery and easy to use website
13 avril 2026
Réponse de Newbie Store
Thanks for your feedback! We are happy to hear / Newbie team😍️
Réponse de Newbie Store
Thank you!
I love newbie products however my…
I love newbie products however my recent order after first wash had shrunk. It’s disappointing
14 avril 2026
Réponse de Newbie Store
Hi,
we’re sorry to hear that the garment has shrunk in the wash.
If this concerns a potential claim, you can contact us by email at customercare@newbiestore.com / newbie team
I received my order with no returns…
I received my order with no returns label. I then had to search on their website for info on how to return my order, I felt the information is deliberately quite hidden. It says that if you don’t have a returns label to email customer services for one, I have done this twice and had no reply. I’ve come across companies before that deliberately make returning an item extremely difficult. I was going to order a different size but sadly, this has completely put me off. I will never purchase from them again.
13 avril 2026
Réponse de Newbie Store
Thank you for your feedback. We’re very sorry to hear about your experience and sincerely apologise for the delayed responses you’ve encountered.
Unfortunately, we are currently experiencing technical issues with our Microsoft email system, which has meant that some outgoing emails have not been delivered as intended. We completely understand how frustrating this must be and apologise for the inconvenience this has caused.
One of our colleagues has reached out to you to help resolve the matter as quickly as possible.
Thank you for your patience, and please rest assured that we’re working to resolve this and support you further. / Newbie team 🌸️
Réponse de Newbie Store
Thank you for your feedback! We are happy to hear! 🌸️
Good quality kids clothes
Shipping was nice and quick. I got a variety of kids clothes in the sale and I’m very happy with the quality of them. They wash really well and the designs are cute.
26 mars 2026
Réponse de Newbie Store
Thank you for your feedback! We’re delighted to hear that. Have a great weekend. Newbie team
Réponse de Newbie Store
Thanks for the lovely feedback.
Customer service is atrocious
Customer service is atrocious. I have emailed Newbie twice now to try and rectify an issue. They haven’t responded to any of my emails and when I tried to call them today, it went straight through to a voicemail asking me to email them! Eventually they got in touch claiming they’d emailed me twice, but I haven’t received any emails from them.
4 avril 2026
Avis spontané
Réponse de Newbie Store
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the delayed responses you’ve encountered.
Unfortunately, we are currently experiencing technical issues with our Microsoft email system, which has meant that some outgoing emails have not been delivered as intended. We completely understand how frustrating this must be and apologise for the inconvenience this has caused.
One of our colleagues reached out to you yesterday via Instagram to ensure we could get in touch and help resolve the matter as quickly as possible.
Thank you for your patience, and please rest assured that we’re working to resolve this and support you further.
Beautiful dress and excellent delivery…
Beautiful dress and excellent delivery and communication. Sadly dress too long for me so had to return.
23 mars 2026
Réponse de Newbie Store
Thanks for the feedback.
Réponse de Newbie Store
Thank you, thrilled to hear it!
/Newbie Team
Its extremely disappointing!
Its extremely disappointing quality of those dresses, for the money they cost. Also you cant return something you had ordered online in the physical stores. I am not ordering from them again!
31 mars 2026
Réponse de Newbie Store
Dear Margret,
Thank you for your message and we are sorry to hear this. You can exchange in store for items of equal or greater value, but unfortunately no refunds in physical store. Please check our Return Policy on our website or e-mail customer support for return instructions. customercare@newbiestore.com
/Newbie Team
Réponse de Newbie Store
Thank you!
Beautiful clothing
Beautiful clothing, will definitely be buying again. Excellent service.
11 mars 2026
Réponse de Newbie Store
Thank you!
No invoice was sent with the purchase…
No invoice was sent with the purchase so there was no Returns address on it. I had ordered a size to small but had to send emails to obtain an address. Had no reply but order another item which did have an
Invoice with it so at last was able to get a Returns address. Was disappointed as had paid for the items
Which I returned so now awaiting a replacement in a bigger size.
25 mars 2026
Réponse de Newbie Store
Dear Jennifer,
Thank you for reaching out. We did reply to your e-mail with instructions on Mar 24 08:58, please check this or reply to this message again if you still need help.
Have a great weekend!
/Newbie Team
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