Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Voir plus
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Lisez les avis des autres
Excellent customer service from Sophie today. I sent an email regarding a new blind and she answered almost immediately. She was extremely polite, efficient and very clear in steering me in the righ... Voir plus
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... Voir plus
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Voir plus
À propos de l'entreprise
- Magasin de rideaux et stores
- aussi dans
- Accessoires de meubles
- Fournisseur et fabricant de rideaux
- Magasin de bricolage
- Magasin de garnitures de portes et fenêtres
- Magasin de rideaux
Écrit par l'entreprise
Blind Shop
Coordonnées de contact
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Royaume-Uni
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Moyen
856 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Amazing and easy kits for me to make roman blinds.
I ordered these roman blinds kits for a customer that im making roman blinds for after she gave me the measurements.
When arrived she came and checked it was all I needed as she ordered fabric.
Was all perfect and now I've started making.
I will be making another customer some, so will be ordering more of the kits soon. I will also making myself some aswell. Can't wait. 100% order from here again
26 octobre 2025
Réponse de Newedgeblinds
Hi Hayley,
Thank you so much for your fantastic review.
We’re really pleased to hear the Roman blind kits were exactly what you needed and that everything arrived complete and ready to use. It’s great to know they’re working well for your customer, and even better that you’ll be ordering more for future projects (and for yourself too!).
Thank you for your continued support, we look forward to helping you again very soon.
Kind regards,
Blind arrived very quickly
Blind arrived very quickly. Comms very good. Very happy, thanks
11 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Harley,
Thank you for your review.
We’re really pleased to hear your blind arrived quickly and that you were happy with the communication. Thanks again for choosing New Edge Blinds.
Kind regards,
What a great find
Oh wow so pleased I found this company.
Very reasonable prices, quality A*
Came quicker than expected, they look lovely.
We will be purchasing from you for the rest of our house
23 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Karin,
Thank you so much for your lovely review.
We’re delighted to hear you were happy with the quality, value, and speedy delivery, and even more so that you’ll be coming back to us for the rest of your home. That really means a lot to our team.
Thank you again for choosing New Edge Blinds, and we look forward to helping you with your next orders.
Kind regards,
Good product for a good price
The blind arrived quickly, and I'm so pleased with the quality and price that I've ordered another two.
26 octobre 2025
Réponse de Newedgeblinds
Hi Cherry,
Thank you for your great review.
We’re really pleased to hear you were happy with both the quality and the price, and even more so that you’ve ordered another two. That means a lot to us.
Thank you again for choosing New Edge Blinds, and we look forward to helping you again very soon.
Kind regards,
Read the returns policy before purchasing
Unfortunately the item’s poor packaging resulted in many of the contents missing on delivery. I then had to pay for returning the item even though the fault was theirs. As this was a large item the cost to return was nearly as much the purchase price. Of note, I subsequently purchased exact same item from another company which was securely packaged and as expected.
25 août 2025
Réponse de Newedgeblinds
Hi Dee,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you experienced with packaging and missing components, that’s certainly not what we want for our customers. Where items arrive incomplete or damaged, we always aim to resolve this by sending replacement parts or offering appropriate solutions in line with marketplace and returns policies.
Return costs can unfortunately vary depending on item size and courier, and we understand how disappointing that can be. Your comments regarding packaging have been noted and fed back to the team, as this is something we continually review and improve.
If you’d like us to revisit this matter, please feel free to contact our customer service team directly so we can look into it further.
Kind regards,
Helpful staff selling decent products
Being a complete novice, I had a lot of questions about making Roman blinds which Keenan, in particular, answered in a very well-considered and patient manner. It soon transpired that - other than fabric - the kit did, indeed, contain everything I needed … at a reasonable price, too!
4 septembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Steve,
Thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that the guidance provided helped you feel confident making your Roman blinds and that the kit included everything you needed. It’s great to know you were happy with both the support and the value.
Thank you again for choosing New Edge Blinds, we truly appreciate your feedback.
Kind regards,
prompt delivery
prompt delivery, good quality blinds at a good price, packaging was damaged on delivery which had resulted in some parts falling out but when I contacted the company they were most helpful and quickly sent out the replacement bits. I would use this company again.
7 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Marie,
Thank you for your review.
We’re pleased to hear you were happy with the delivery speed, quality, and value of the blinds. While we’re sorry about the packaging issue on delivery, it’s great to know our team was able to resolve this quickly for you.
Thank you for choosing New Edge Blinds, we really appreciate your recommendation and hope to help you again in the future.
Kind regards,
Fast delivery and good website
Fast delivery and good website. Items are surprisingly sturdy and well worth the money.
10 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi David,
Thank you for your feedback.
We’re pleased to hear you found the website easy to use, the delivery fast, and the items sturdy and good value for money. Thank you for choosing New Edge Blinds.
Kind regards,
Great Blind.
The blind was delivered quickly and was easy to fit. The quality is very good for the price and I am pleased with the look.
10 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Lesley,
Thank you for your review.
We’re really pleased to hear the blind arrived quickly, was easy to fit, and that you were happy with the quality and appearance for the price. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Good product at a good price
Easy selection, good price and quick delivery.
Well packaged and easy to install. Would recommend and will use again.
17 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Paul,
Thank you for your review.
We’re pleased to hear you found the ordering straightforward, the pricing competitive, and the delivery quick. It’s also great to know everything arrived well packaged and was easy to install.
Thank you for the recommendation, we look forward to helping you again in the future.
Kind regards,
From initial ordering through to final…
From initial ordering through to final delivery this was a dream process. The measuring process was clear and straightforward. Assembly instructions were easy to follow and the final fitting perfect. The quality of the blinds was also excellent!
26 septembre 2025
Réponse de Newedgeblinds
Hi Patricia,
Thank you so much for your lovely feedback! We’re delighted to hear that everything — from ordering to fitting — went so smoothly and that you’re happy with the quality of your blinds. Your kind words mean a lot to our team.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
Very pleased
Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely use again.
1 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you found the ordering easy, the product good value, and that everything arrived well packed. We’re also glad our team was able to reassure you when you called about the tracking.
Thank you for choosing New Edge Blinds, we’d be happy to help you again in the future.
Kind regards,
Réponse de Newedgeblinds
Hi Douglas,
Thank you for your feedback.
We’re pleased to hear you were happy with the fast delivery and your overall experience. Thank you for choosing New Edge Blinds.
Kind regards,
Cheap poor quality product, poor delivery and terrible customer service
ordered a Duchess Duvet Set in Silver from The Range, package finally arrived today from New Edge Blinds when opened the duvet set was not in any packaging other than the delivery bag and was a completely different set to what i ordered. No paperwork in delivery bag and no returns label. I rang and was told someone would get back to me in 24 hours, person on phone could not tell me how to get a refund or how to return set. There website does not even show a Duchess Duvet Set so why are they advertising one on The Range website. Cheap poor quality product, poor delivery and terrible customer service
1 octobre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Ang,
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience and understand how frustrating this must have been. The item referenced was purchased via a third-party marketplace listing, which is why it may not appear on our main website. That said, receiving an incorrect item or incomplete paperwork is not acceptable, and this is something we would want to resolve promptly.
Our team always aims to provide clear guidance on returns and refunds, so we’re disappointed to hear this wasn’t your experience. If this hasn’t already been resolved, we would strongly encourage you to contact us directly with your order reference so we can review the case fully and arrange the appropriate next steps.
Kind regards,
so easy
perfect size, and the extendable poles worked great. out of the package and up on the windows in seconds.
29 septembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi John,
Thank you for your review.
We’re really pleased to hear the size was perfect and that the extendable poles were so quick and easy to install. Thanks again for choosing New Edge Blinds.
Kind regards,
Réponse de Newedgeblinds
Hi Beverley,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the quick responses and our customer service. Thanks again for choosing New Edge Blinds.
Kind regards,
AVOID AVOID AVOID
AVOID AVOID AVOID!
This company, if you can call it a company is disgusting. Ordered through B&Q, was told my ordered had being despatched. Amazing - this is where it all started to go wrong. Tracking number never worked so left it until after the delivery date which was advised contacted to be told they would send it a new order as it looked like it had gone missing, WRONG nothing was ever actually despatched. After being told a new order would be sent out for 3 days nothing ever came of this either. I then went back to B&Q and asked for a refund for them to come back and now tell me they are going to send out the order, the same order which for the last 4 days I’ve being told has being despatched and will be delivered. No one could give me a tracking number for this. Honestly after working for a made to measure blind company for 10 years the service I have received is diabolical. If it wasn’t for a quick turn around that I needed these blinds I would have gone to 247Blinds. Save yourself the stress and use a company who actually has customer service and doesn’t lie day in day out.
20 septembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Joanne,
Thank you for taking the time to leave your feedback.
We’re very sorry for the frustration caused by the delays, the lack of clear tracking updates, and the mixed messages you received. That is not the experience we aim to provide, and we understand how disappointing this must have been, particularly given your own background in the industry and the time sensitivity involved.
Orders placed via marketplaces such as B&Q are dispatched through their integrated systems, and when courier scans fail or are delayed it can unfortunately lead to confusion around despatch status. That said, communication should always be clear and consistent, and it’s evident we fell short here.
Your comments have been escalated internally and reviewed so we can improve how situations like this are handled going forward. If this matter has not already been fully resolved via B&Q, we would still welcome the opportunity to review it directly.
Kind regards,
Great communication with this company
Great communication with this company
My blind was made and delivered very fast
My blind is extremely good quality and prices are really great
My blind is a very large size at 2530mm which this company did with ease lots of other blind companies don't make Venetian blinds this length
I would highly recommend this company many thanks new edge blinds kind regards Helen Monaghan
18 juillet 2025
Avis spontané
Réponse de Newedgeblinds
Hi Helen,
Thank you so much for your kind and detailed review.
We’re really pleased to hear you were happy with the communication, turnaround time, and the quality of your blind. It’s great to know we were able to help with such a large size and deliver exactly what you needed.
Thank you very much for the recommendation, we truly appreciate it.
Kind regards,
I think this is a scam
Also trading as Boothen Limited.
Order never arrived despite numerous calls to DHL Express to track it.
New Edge Blinds REFUSE to speak on telephone and only via email. Mobile telephone number is a telephone answering service who pass messages.
12 septembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Mrs Marsh,
Thank you for your feedback.
We’d like to clarify that Boothen Limited is not New Edge Blinds. Boothen is a third-party courier agent used for delivery coordination and logistics, which is why their name may appear in tracking or courier documentation. New Edge Blinds is a separate UK business and not trading under that name.
We’re sorry to hear your order did not arrive as expected. When delivery issues occur, we work directly with the courier to investigate and resolve them as quickly as possible. To ensure accuracy and avoid conflicting information, customer service is primarily handled via email so enquiries can be properly logged and tracked.
If this matter has not already been resolved, we would welcome the opportunity to review it again and ensure the correct outcome is reached.
Kind regards,
Great communication and fast delivery
25 août 2025
Réponse de Newedgeblinds
Hi Sheryl,
Thank you for your review.
We’re really pleased to hear you were happy with the communication and the fast delivery. Thanks again for choosing New Edge Blinds.
Kind regards
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