New Home Quality Control LTD Avis 

Very responsive, thorough and realistic - good value report

We booked our snag visit at the start of March for the 28th March (day after we got the keys so they had an empty place to look around) - sadly for us they forgot to book us in, so we arrived at the house early Saturday (we hadn't heard from the inspector the day before) - and after waiting a couple of hours I contacted via Facebook as they don't man phones at the weekend, and coincidentally they replied to let me know they were "just about to message" to tell me the inspector could not make it - from the fact we hadn't heard from the inspector the day before it was clear we were not properly booked in.

The snag was rebooked in for 1st April. Glen called me the day before, and I cannot fault his inspection or professionalism one bit - just more frustrating as we now had furniture in the place so a lot of working around it and not being able to see every surface. We did receive the report within 24hours which was great and it was very detailed.

Amazing company, very helpful and great communication throughout the process was very honest with the snagging which was great for peace of mind and was very helpful answering all of our questions, highly recommend!

Absolutely fantastic service from Helen and the whole team during the process - Helen was incredibly knowledgeable and detailed in the inspection, answering all questions throughout and giving suggestions how to best deal with the builders to get issues resolved. Thankfully for us there was only some cosmetic and finish issues but Helen put our mind to rest - would strongly recommend New Home Quality Control for anyone buying a new build!

I made an enquiry about carrying out snagging on a property we were planning to purchase and Lee went above and beyond to arrange everything. Within just four days of reaching out, we had someone at the door of the house, helping to put our minds at ease and ensuring the quality wasn’t substandard.

Stefan was excellent, he arrived full of energy and got straight to work, confidently taking control of the situation.

Within an hour, he had completed a thorough report and was on his way, reassuring us that the full report would be with us the following day.

I felt completely at ease knowing we were dealing with true professionals who clearly know exactly what they’re doing.

Absolutely fantastic experience and would definitely book again. Paul was extremely knowledgable, friendly and was so thorough. He took the time to explain things to us and listened to our concerns. Extremely quick turnaround. Worth every penny and more. Thank you so much Paul.

Want to thank the team at NHQC for their time and effort to inspecting my new build home. A good thorough inspection was carried out and some good issues raised that the developer is now in receipt of. Excellent communication from the team via emails and were supportive when i had to delay the initial inspection date. Thanks all.

We were very pleased with our snagging report from New Home Quality Control.
The report was received promptly and was very detailed with many photos. Their expertise highlighted more snags than we would have identified ourselves.
As we had this done pre completion, we have been able to email the report to the sales office to enable them to action the faults before completion.

Great communication and thorough snag report, we’re very pleased with the service.

Thank you

Great experience, easy booking and payment, surveyor got in touch a couple of days before booking, quick turnaround with report. Very happy.

Quick, efficient, thorough and good value for money.

The team were very responsive and accommodating for arrange when they could inspect the property. I popped in to see Tony and he explained a few things he picked up that I wouldn't think of or notice which was great. The report was sent through to me the day after.

We had Helen come out to us and she was fantastic, her knowledge and engagement during the inspection was really pleasing - The report was detailed and referenced all NHBC elements needed to simply pass the report over to our developers.

NHQC were great.
Answering initial questions promptly and holding an appointment for me despite not having a definite completion date.
Orlando inspected the property in great detail and although finding less faults than with most houses I feel reassured that there are no major faults.
The inspection was carried out on a Friday afternoon and my report was emailed by late Monday morning.
I would highly recommend utilising NHQC’s services to anybody biting a new build property.
Thank you.

Very poor service from Lee Challenger.
Lack of etiquette on emails.
Not answering of very basic questions.
Advice that you don’t do something you advertise on your website.
Seems like service is a thing of the past and asking any question is too much trouble.
Hopefully your survey is better than your service but I won’t be paying to find out!

Outstanding, blown away with the level of detail and photographic evidence of snags for a new building. We would never have noticed a number of these issues , this was well worth spending the money on this professional company .

New Home Quality Control inspected our recently purchased new build home. The surveyor Paul was friendly, professional and extremely knowledgeable.
We received an extensive and detailed report including references to the specific regulations. We would absolutely recommend New Home Quality Control and found that the additional thermal insulation testing was well worth doing.

Will the inspector was brilliant. He arrived exactly when he said he woukd, was a pleasant and knowledgeable guy and most importantly very thorough. He found 94 snags, thankfully mostly decorative but I'd have never noticed them myself. Highly recommend and worth every penny

I found Josh from Customer Services worth his weight in gold; he helped us so much with everything.

I would like to sincerely thank Josh for their exceptional customer service and support throughout our new build process. Their expertise, patience, and commitment to ensuring everything was handled smoothly made a significant difference. Josh was always available to answer our questions, provide guidance, and address any concerns promptly. Their professionalism and dedication truly exceeded our expectations. We greatly appreciate their assistance and would highly recommend their services to others. Thank you, Josh for your outstanding support!

Excellent communication at all times. Excellent PCI Report delivered within 48 hours. Highly recommended.