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Newpay Avis 

222
•
TrustScore 3.5 sur 5

3,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Quick and easy application to see if I was eligible. Everything set out clearly showing me repayments interest ect. Easy to use app to show remaining balance ect. After using newpay I wish they were a... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

AVOID AT ALL COSTS!!! charges interest so high that your monthly payments do NOT reduce the amount borrowed. Ive paid the minimum amount for 8 months and the interest has pushed it back up close to t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de paiement

Écrit par l'entreprise

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

222 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(222)

47 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Newpay was very professional and…

Newpay was very professional and supportive very pleased with the outcome

25 avril 2025
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Réponse de Newpay

Hi John, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.

Noté 5 sur 5 étoiles

Quick and simple to apply no messing…

Quick and simple to apply no messing about quick to reply so wot you waiting for give it a go

25 avril 2025
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Réponse de Newpay

Hi Tony, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan

Noté 5 sur 5 étoiles

Great company nothing bad can say about…

Great company nothing bad can say about them

25 avril 2025
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Réponse de Newpay

Good Afternoon, Liam,

We appreciate you taking the time to share your kind words, and we're thrilled to hear you're happy with the service Newpay provides!

- Kenith

Noté 4 sur 5 étoiles

Nice

Not as how I was expecting

16 avril 2025
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Réponse de Newpay

Hello Abdulkhalik. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey

Noté 5 sur 5 étoiles

Newpay made things easier

They made it easy to find what I was looking for and pay for it. I have had no issues trying to pay for my goods when I used Newpay, it's safe as well.

16 avril 2025
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Réponse de Newpay

Hello Nikki. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey

Noté 5 sur 5 étoiles

100% recommend

Been unbelievably great with me gave me a great starting budget and haven’t had any problem ordering what I’ve wanted, would 100% recommend using this company

10 avril 2025
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Réponse de Newpay

Hello Ian. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey

Noté 3 sur 5 étoiles

I don’t like that there is no fashion…

I don’t like that there is no fashion or beauty now. I don’t think I’ll use again.

4 avril 2025
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Réponse de Newpay

Hi there, I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Best, Elan

Noté 3 sur 5 étoiles

Great product but annoyingly frequesnt emails.

Great and easy way to obtain a loan at 0% linked to a training offer for my granddaughter.
I wouldhave given it 5* if it wasn't for the incessant emails that seemingly give me no way of unsubscribing as they say"This email is a service message from NewDay relating to the administration of your Newpay account".
This is what totally annoys me about modern finance companies as youre held hostage to their pernicious and constant emailing in the hope you'll buy into more of their products!!

27 mars 2025
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Réponse de Newpay

Hi John,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Thanks, Julie.

Noté 3 sur 5 étoiles

Not many shopping places

Not many shopping places, could do with more. But payment plan is good and monthly. Shame because if there was more shopping places I would of giving 5 stars

12 mars 2025
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Réponse de Newpay

Hi Angie,

Thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this.

Best,

Stephanie.

Noté 5 sur 5 étoiles

Great Customer Service and Support!!

Initially I had issues getting the account back up and running? No joy with the app? However a call to Customer Services put all issues in order? First class who ever the Lady was can’t thank her enough for her patience and support? The app now works fine and carries all the information needed to
maintain the account! I buy Gardening and DIY tools and products! So can purchase the more expensive items usually over 6 or 12 months. New Pay is ideal for me personally.
Customer support and service first class! Have dealt with other companies long distance so called customer services? The UK based service is a welcome pleasure to use??

20 mars 2025
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Réponse de Newpay

Hi Rob,

We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Noté 5 sur 5 étoiles

Easy process and brilliant app to track

Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track purchases and payments. Overall nice and easy process.

19 mars 2025
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Réponse de Newpay

Hello Maxine. Thank you for taking the time to leave us a review. We're excited to have you on board 😊 We hope you continue to enjoy our services. Best, Audrey

Noté 5 sur 5 étoiles

My experience was great with Newpay…

My experience was great with Newpay because I was unable to buy the furniture by cash. Newpay gave me a loan which I managed with minimum stress. I appreciate staff who often advised me to get support if I had financial difficulties. Staff was kind, helpful and supportive.

8 mars 2025
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Réponse de Newpay

Hello Geetrude. We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Best, Audrey

Noté 5 sur 5 étoiles

Time for another review.

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest payment plan option that was perfect for me.
It will be great to see more companies that accept Newpay added over time, but I like the fact that many are small businesses trying their very best to build up a reputable name. So far, I have had no issues with the companies I've purchased via with my Newpay.

3 mars 2025
Avis spontané
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Réponse de Newpay

Hello Clair. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey

Noté 5 sur 5 étoiles

Good friendly company

Good friendly company. Great borrowing rates. Easy to set up account.

4 mars 2025
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Réponse de Newpay

Hello Neil. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey

Noté 1 sur 5 étoiles

So disappointed

Ever since I bought the furniture, the light only worked the day it was fixed while the people that fixed it was around. I never enjoyed it and as for me I don’t think am interested in buying any furniture from the company again. I called the shop in Peckham even visited for more than two times no one came to fix it and the broken cover. I have to cancel the direct debit as I have finished my payment.

1 mars 2025
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Réponse de Newpay

Hello Florence. Thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. Best, Audrey

Noté 1 sur 5 étoiles

Stuck in a continual authentification…

Stuck in a continual authentification loop..
Nobody here seems to care. All the details are right but the customer success staff just hang up on you, don't care and tell you conflicting information - 1 minute it's 'we will cancel your application and wait 1 hour' then it's 'wait 48 hours'. Their system is broken and it's the only option for my worktops so I will be looking for a new supplier. ABSOLUTE BALL ACHE!

28 février 2025
Avis spontané
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Réponse de Newpay

Hi Kate, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help.
Best, Elan

Noté 5 sur 5 étoiles

Excellent website with very clear…

Excellent website with very clear instructions to use. Wording very clear and easily understood. Very good customer service, dealing with a complaint well and with understanding. Payment facilities easy to use with options to change date of payment if needed. Communication frequent, clear and easily understood. I would recommend to anyone needing a payment plan, as long as it was affordable for them. Very good all round service. Well done.

15 février 2025
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Réponse de Newpay

Hi Caroline,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊
We hope you continue to enjoy our services.

Best,

Stephanie.

L’expérience Trustpilot

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