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Newpay Avis 

222
•
TrustScore 3.5 sur 5

3,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Quick and easy application to see if I was eligible. Everything set out clearly showing me repayments interest ect. Easy to use app to show remaining balance ect. After using newpay I wish they were a... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

AVOID AT ALL COSTS!!! charges interest so high that your monthly payments do NOT reduce the amount borrowed. Ive paid the minimum amount for 8 months and the interest has pushed it back up close to t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de paiement

Écrit par l'entreprise

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

222 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(222)

47 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

another way to lose your money if not reading the fineprints

I believe it to be subtle way of making people lose their money unknowingly, as with my experience.

little over a year ago, i had bought a treadmill online and tried to cost-spread it over a year with what appeared to be an inexpensive option. As usual, didn't read the fineprint and i believe the default selection on the site goes with "interest repayment and 50£ boost" option.

I kept getting monthly statements which i wont notice as it was something at the back of mind ongoing for a year.
Now when i saw that money is still going out, i checked and realized that i have actually accumulated a debt of around 1000£ with the company (which i immediately paid off).

My understanding from the experience is that this appears to be subtle way of scamming people who don't check their accounts regularly for small transactions, as it didn't come to my notice till i wondered why am still paying for the treadmill.

My take home message:
i should have at least noticed why the monthly amount is not adding up to the maths and intervened earlier.

My action:
Advised the company from whom i bought the treadmill to take not of the fact as customers would lose money in an elaborate scheme which most of us don't care to read about if the outgoing is not significant. Something like Klarna is far less complicated and helpful.

17 février 2025
Avis spontané
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Réponse de Newpay

Good Afternoon, anand,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

- Kenith

Noté 5 sur 5 étoiles

Very easy to use

Very easy to use. Easy to keep track with the app. So easy to rack up manageable debt.

13 février 2025
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Réponse de Newpay

Hi Graham,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Thanks, Julie.

Noté 1 sur 5 étoiles

I only wanted to do the finance for 415…

I only wanted to do the finance for 415 and it said I couldnt have it.
I get a good wage each month
I wouldnt be using that again to try.
I've had no email to say why I got rejected as it says I would here in 24 hours and that was 4 days ago.
So I am not going to bother again at all

30 janvier 2025
Avis spontané
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Réponse de Newpay

Hi, As a responsible lender, we consider all of the information available to us to decide on the outcome of an application. This includes our internal lending criteria, along with relevant information provided by the credit reference agencies.
I appreciate your disappointment with this, and we’re sorry this wasn’t the outcome you were hoping for on this occasion. Thanks, Michelle.

Noté 5 sur 5 étoiles

User Friendly

Ease if use.

21 janvier 2025
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Réponse de Newpay

Hello Eric. Thank you for your kind review! Best, Audrey

Noté 1 sur 5 étoiles

Was very helpful now pointless

My previous frequent use of NewPay ceased due to their discontinuation of Zazzi integration. I found their alternative solution inadequate and believe their previous Zazzi integration offered a cost-effective and user-friendly experience for collectors like myself. Despite months of anticipation for its return, I'm compelled to cancel my NewPay account due to its current lack of utility. While I'm disappointed, I anticipate a generic response that fails to address my concerns.

24 janvier 2025
Avis spontané
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Réponse de Newpay

Good Afternoon,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.

Please be assured that this feedback will be passed on to the relevant team.

- Kenith

Noté 1 sur 5 étoiles

Used to use it on look fantastic

Used to use it on look fantastic , my bag and allsole and they have been taken off for shops no one uses I’ve deleted my account as it’s pointless won’t ever use disappointing

21 janvier 2024
Avis spontané
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Réponse de Newpay

Hi Kayleigh,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

Noté 5 sur 5 étoiles

Great interest free account

Great offer of 6months interest free. used couple of times for purchase. Definitely worth having the account for purchase to benefit of interest free option without a credit card.

10 décembre 2024
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Réponse de Newpay

Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Noté 1 sur 5 étoiles

Was fab now no good

Loved this platform until they stopped been able to use on look fantastic ,mybag and the hut group.the places left to use this payment are absolutely no use so won't be using again unless better places are added.

6 décembre 2024
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Réponse de Newpay

Hi Nichola,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

Noté 5 sur 5 étoiles

Thank you for this amazing no%…

Thank you for this amazing no% opportunity to afford my purchase.

29 novembre 2024
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Réponse de Newpay

Hi Ekaterina, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.

Noté 5 sur 5 étoiles

The best experience

Outstanding company very easy transaction. Would definitely recommend and a app which is easy to use to keep up with all payments very happy thank you

27 novembre 2024
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Réponse de Newpay

Hi Daniel,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Noté 5 sur 5 étoiles

Flexible Finance

I have been wanting a akai one since it was launched but could not save up for it as I kept saving for it and bills would eat my saving what little I had of them so found a company that sold them and done finance but half of them the interest rates where extortionate. Then found a store that has a newpay option with flexible terms so as long as I the minimum I'm OK but the more I pay the sooner it's paid for plus the interest will be less plus I have upto three years to pay for it but will be paying for it in less than a year. So to have this financial flexibility is great because as long as I at least the minimum which is manageable I not stuck with a big debt.

26 novembre 2024
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Réponse de Newpay

Hi John, thank you for your 5-star review! Best, Elan

Noté 5 sur 5 étoiles

Excellent!!

Easy to deal with, excellent app to work with

22 novembre 2024
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Réponse de Newpay

Hi,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Noté 5 sur 5 étoiles

Quick and easy

Quick and easy

26 novembre 2024
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Réponse de Newpay

Hello Chewitt. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey

Noté 1 sur 5 étoiles

Poor service

I bought 3 lots of separate account items.
Because I overpaid before a certain date which I was not aware of the payment was only taken off one account. Newpay then cancelled the other two accounts as they said I was behind even though I had overpaid. I spoke to two customer service representatives who assures me this had been corrected but it has not. Will not be using this service again.

13 novembre 2024
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Réponse de Newpay

Hi Clare, thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. Thanks, Michelle.

Noté 5 sur 5 étoiles

Good app

Good communication via app and updated regular via email good options to pay

9 novembre 2024
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Réponse de Newpay

Hi Melanie,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Noté 5 sur 5 étoiles

So easy and convenient to use

So easy and convenient to use. Good repayment options. Reminders so that you don’t miss a payment. Highly recommend to those in need of credit.

8 novembre 2024
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Réponse de Newpay

Hi Cath, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Noté 5 sur 5 étoiles

Give it a go!

Easy to sign up for, clear pro ess and an easy to use app to see payment arrangements, history, upcoming payments etc

12 novembre 2024
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Réponse de Newpay

Hello Customer 3.Thank you for your kind words! We're thrilled to hear that you find our sign-up process, app, and payment management features easy to use. We strive to make our services as user-friendly as possible. Best, Audrey

Noté 5 sur 5 étoiles

Delighted

I’ve had such an easy experience setting up my account with newpay and would recommend them to anybody..it was hassle free all the way through and so easy to use I’ve already made my first purchase
Thanks so much

8 novembre 2024
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Réponse de Newpay

Hi Eddie, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan

Noté 1 sur 5 étoiles

Use to love using new pay mainly for my…

Use to love using new pay mainly for my bag , look fantasic and all sole but now only have really random retailers which is mega dissapointing so wont be using really anymore

12 novembre 2024
Avis spontané
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Réponse de Newpay

Good Afternoon, Rebecca,

Thanks for taking the time to share your thoughts,

We aim to give the best service possible to our customers, and I apologise if you feel as though you haven't received this.

- Kenith

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