Nexthousecopenhagen Avis 

Hold jer fra deres pizza buffet. Dårligere pizza skal man lede længe efter.
2 stjerner pga venlig betjening

Dårlig service. Dårlig behandling. Dårlige værelser.

The hotel had been booked for a surprise 40th birthday present for my husband, as part of a weekend trip to Copenhagen. Unfortunately our flight with easyJet was cancelled at literally the last minute, even as we were waiting at the boarding gate at the airport having passed through security.

As there were no other flights to Copenhagen until two days later, we were forced to cancel our trip and also all of the activities that had been planned. Without fail, all of the companies understood our situation and refunded the tickets without any problems at all, even those with supposedly ‘strict’ cancellation policies.
Except for the Next House Hotel.

We called the hotel as soon as we found out the flight had been cancelled, the first person I spoke to was very understanding, and said that even though we had booked through Booking, we would have to cancel the reservation through Booking, but he said that he could not see any problem and that he was sure that it would be fine and that the hotel would be able to refund us.

On contacting Booking, they said that they understood our situation, and that they would send a request to Next House Hotel to ask for a refund on our behalf. Booking mentioned that most hotels would refund a reservation in a case such as ours.
Except for the Next House Hotel.

Booking came back to us with a message saying that the hotel had not yet responded to their request. We called the hotel directly, but this time the lady who answered said that the hotel policy was that no refunds would be given if the reservation was non-refundable. I always thought that this was to ensure that people wouldn’t reserve a room to block a date, before cancelling at the last minute, but apparently it also applies to travellers who are literally at the airport expecting to get on a flight, but then are told that the aircraft will not in the end be flying.

There are many disappointing aspects to this. The fact that two staff members of the hotel had very different understandings of the refund policy. The fact that the hotel even refused to issue vouchers for the same value as our reservation to use at a different date, as we suggested as an alternative. The fact that the hotel would not allow us to book a room for 12 months’ time, demonstrating our good will to honour our reservation. The fact that the reservation cost over €500, which is a huge amount on a French salary, even more so in the current economic situation.

Especially since the hotel has, according to its website, 433 rooms and 1667 beds, so clearly our one room being booked and unused would be a real problem for them. The hotel has “friendly people behind the reception”, where “warmth, creativity and humour are fundamental”, and where we can “create unforgettable memories together”. This memory is certainly unforgettable, warmth was lacking in one conversation with the hotel, and half of the staff I spoke to were less than friendly, which is why we will definitely think twice (three times?) before booking with Next House in the future.

Not a single thing to complain about. Everyone was pleasant, everything clean, beds super comfy and good food! Definitely going back

Blev inviteret derind til en øl, og blev nærmest fuldstændig blæst bagover af den gode stemning som var overalt. Et helt igennem super checket sted, gennemsyret af kvalitet og behagelige festlige mennesker. Jeg kommer helt klart igen ❤️

Tonight a guy sexual harassment our friend women, and he lie to manager and manager come to us and try to kick us out, we call police and police say we have to leave, shows how corrupted this hostel is, be aware please. I will upload picture of the sexual harassment guy. Kind regards

PLASTIKHANDSKE I MADEN !! AD AD AD !! Jeg spiste på deres pizza bar og i 2 af stykker pizzaerne var der noget blåt i dem. Heldigvis, fik jeg ikke spist det. Men det viste sig at være en plastik handske.
Da jeg konfronterede personalet gav de bare skylden videre til producenten af pizza dejen...
Aldrig oplevet noget så klamt før :( 😞

Fantastisk hostel! Virkelig god kvalitet og super service. Gode fællesmuligheder. Store flydersofaer man kan slappe af i mens man fx venter på værelset. Gode aktiviteter, fine rene værelser og god lokation. Kommer helt sikkert igen!

Rigtig fint hostel med fantastisk placering. Økonomi venligt.
Små fine værelser som har det man skal bruge. God seng og dyner, fint badeværelse.
Det eneste minus var dog at elevatorerne ikke kørte helt optimalt.

Havde glemt min computer på deres hotel. De kontaktede mig hurtigt og sendte den afsted med posten dagen efter. Super service

Utrolig smuk sted ! Man mærker ikke man er på en hostel . Personale er mega søde og imødekommende .
Værelserne er ikke så store MEN der er hvad man skal bruge når man er i København for at udforske byen .
Lækker senge og badet er super fint ..

Fantastisk service, dejligt værelse, nem booking, nem check in og ud og dejligt personale der altid står klar til at hjælpe eller bare en snak