My shipment was lost / stuck during the transit in Germany. The customer service was great, very helpful & very responsive in helping to solve the problem. All I can say that Ninelife got a GREAT TEAM... Voir plus
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Lisez les avis des autres
Possible scam. Ordered an item, provided my credit card details. Thereafter I received numerous emails from different delivery agents saying my order was on its way with a link to track the order. Cl... Voir plus
I am very happy with the product I bought to help my migraine symptoms. I bought a second bottle and if my situation which has plagued me for more than 40 years is under control I plan to continue wit... Voir plus
Customer service very fast in response on my question and other request. They packed till ready to ship was fast just unfortunately the DHL Shipment take more than one month and understand is the rece... Voir plus
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They have available what i required
They have available what i required. Communicated regular about the progress
My shipment was lost / stuck during the…
My shipment was lost / stuck during the transit in Germany. The customer service was great, very helpful & very responsive in helping to solve the problem. All I can say that Ninelife got a GREAT TEAM . Keep up the good work.
I like the timely response
I like the timely response, but i don't like the long wait for the shipment to arrive in M'sia. It took almost a month, Hm...
Poor shipping
Delivery was super slow (2 weeks). And when it did arrive it had been shipped in a Jiffy bag and the box was destroyed.
The package safely arrived at my…
The package safely arrived at my hometown without damage. The time frame also expected on the date said.
Good quality product and reliable…
Good quality product and reliable delivery.
After this please update client and…
After this please update client and speed up the delivery..

Réponse de NineLife Malaysia
Customer service very fast in response…
Customer service very fast in response on my question and other request. They packed till ready to ship was fast just unfortunately the DHL Shipment take more than one month and understand is the recent globally fuel issues.
The brace is very practical
The brace is very practical and easy to put on.
is great the function is very good
good tracking of shipment visibility
Misleading Shipping Expectations & Delayed Delivery
I placed an order for supplements through ninelife.my, expecting a domestic Malaysian shipment based on the website’s wording (“Currently, we ship within Malaysia”) and the fact that prices are listed in RM with free shipping.
However, after more than three weeks, my tracking shows the shipment is still in the United States. There was no clear disclosure during checkout that the products would be dispatched internationally, which significantly affects delivery time.
Additionally, my order was not shipped in full. The supplements were sent separately without prior notice, and there was no indication at the time of purchase that any items were out of stock. I was not informed that the order would be split.
While free shipping is offered, the lack of transparency about international fulfillment and delayed dispatch is disappointing. Customers should be clearly informed if products are shipping from overseas so they can make an informed decision.
I hope the company improves transparency around stock availability, shipping origin, and realistic delivery timelines.

Réponse de NineLife Malaysia
scam company....do not buy from this…
scam company....do not buy from this site!order my product in late dec 25,het only showed order processed!no delivery date not any update on delivery!u will get your karma u scamming others hard earn money!trust me....what u gained throw cheat and lies....u will lose many folds more later!u just wait!

Réponse de NineLife Malaysia
SCAMMER! Be Careful!
I ordered an item with order number MY-NL#P828324781, price RM359 on 19th December 2025 through ninelife.my, however, it never shipped out. So I requested a refund, then I received an email from them with an email address:- ninelife-uk@headrush.zohodesk which reported as a SCAMMER on Google. They promised me a refund immediately, but it has been over three business days and I still haven't received it and they have ignored my emails since then.
Do not order from ninelife.my, they are a scammer!!! I will report to National Scam Response Centre (NSRC), then file a police report with the Commercial Crime Investigation Department (CCID) for investigation.
Do not believe other positive reviews after this, it could be them to hide their scamming technique. You need to contact your bank straightaway if you have ordered from them recently!

Réponse de NineLife Malaysia
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