Nobles of Brighton Avis 

BUYER BEWARE
I purchased a Rolex from Nobles of Brighton and as a precautionary measure, I took it to Watches of Switzerland to be checked. Disappointingly they advised there were a few anomalies but the main fault was the second hand was loose. Given that Nobles made a big thing about their watchmakers authenticating and servicing all their watches prior to being offered for sale, I lost all trust in the watch I had bought. I returned to Nobles and advised that I had it checked by WoS; that the second hand was loose and I wanted a refund. The owner was very rude and aggressive and following a brief exchange, he gave me a refund.

I bought 2 Rolex watches from Nobles via interactions with their instagram account.

It was very easy to transact with them. Great communication.

Watches were adjusted to fit to measurements before they were sent.

The papers were packaged nicely with a great looking wallet.

The box and watches are pristine. Very happy with the purchases.

Highly recommended. Thank you so much

Enquired on line regarding a instagram post about a bracelet. I asked simple questions regarding what year the bracelet was and the price, and was then met with aggression and sarcasm. Simple questions which should have been answered easily.
Never would I deal with them

I read the reviews of others who said to avoid this store but figured there were many good reviews and it couldn't possibly be so bad. How wrong I was!

Exactly, as others have described, the seller is friendly until the transaction is done, when the watch doesn't arrive as agreed, the seller refuses to provide tracking details and when pressed to provide details, becomes difficult.

When I finally got the tracking details, the watch had been sent to the wrong address. A complete debacle which could have been easily resolved had I just been sent the details I requested.

This is a pattern of trade that fronts numerous other reviews of counterfeit parts and consumer bullying. Do yourself a favour and avoid.

Buying a Rolex watch with money I had been left by the passing of my dear Aunt was meant to be something extremely special and memorable. My experience with Nobles of Brighton couldn't have been further from this.
To be balanced, the refund process was concluded swiftly and without issue.

My feedback focuses on what happened to lead to this refund request. I would advise anyone against purchasing from this company. They are extremely rude, insulting, abusive and they lie repeatedly. When faced with fact and evidence, that is neatly ignored and avoided.
The communication to start with was fine but soon changed once payment had been sent but no updates on dispatch of my watch were received. On the website it states that "Items purchased within the UK will be sent via Royal Mail insured special delivery, usually on the same day of purchase if before 4pm. After 4pm The watch will be dispatched the next working day.
Royal Mail offers a safe, reliable service and allows us to provide our customers with tracking number, so you can follow your parcel to your door."

This was not the case. I agreed the purchase of the watch and paid for it in full on the Tuesday. I politely asked for tracking on Wednesday as I was going away on holiday on Sunday, none is received. On Thursday I am assured it will be posted that day.
Friday, I ask again for tracking.
I am sent an image of the tracking with the date and time it was posted cropped off. I am then told delivery was attempted at my home that day (Friday) and I failed to answer
The tracking shows it wasn't posted until 16.20 on Friday and arrived at the local sorting office at 04.21am on Saturday. No attempted deliver could have been made. This is clear lies. Upon reasonably asking for updates, the lies continued repeatedly, claiming the watch has been posted earlier and I had failed to accept at home when tracking makes it clear it hadn't even arrived as the local sorting office. Rather than being honest, this company then question my integrity and have me both life and business advice which is the wrist business model I have ever encountered. Business is based upon trust. This company lies.

On the Saturday I ask for an update and tracking. I was shocked by the horrible response, it was extremely rude and I attach a screenshot for you to see. I am a genuine customer who paid a substantial amount of money to this company and never before have I been treated in such a way.
Some of the things they said in communication were "not being funny but I'm starting to get pissed off with this" when I asked for tracking. That the "transaction absolutely stinks" and accused me of "consistently lying about the situation" when actually I can evidence that I have been transparent and honest throughout and that Nobles of Brighton are in fact the liars. I was left with no other alternative but to return the watch for a refund. This experience was everything I did not want it to be.
Do not touch them with a barge pole. The most negative experience I have ever had. They are arrogant, insulting and offer the most peculiar life and business advice in the face of their lies and incompetence. A staggeringly bad business.

It’s funny reading these reviews, of course there is good communication, they’re helpful and everything else, because they are hoping you’ll buy something. Sure, get a watch from them if you know absolutely nothing and don’t care to know anything about luxury watch’s. You will soon find out it’s not what you thought it was. Read the forums and avoid this place. And also beware, you will not be told your watch has afterset parts (non genuine Rolex parts) unless you ask. They will sell you a watch and charge you a price that reflects all original Rolex parts when actually dials and bezels are not genuine Rolex. (Same situation in review below). Its very sneaky and really this shop should be reported to Rolex and to retail standards for withholding information or selling fake Rolex parts while claiming they are genuine. Most buyers probably don’t realise their watches have been fitted with non official Rolex parts. Avoid this place.

Great service - Spoke to around 50 dealers in search of a very particular and specific watch. Found Nobles of Brighton to be very helpful. I would highly recommend

I went to Nobles last weekend with my husband and was greeted by Laith, he couldn’t have done more for us - I couldn’t decide on a watch so he got multiple lady date just’s out and discussed the colours and I tried them on. Laith was super friendly very knowledgeable and what I liked the most was he wasn’t pushy - as soon as I said I need to go and have a think he didn’t try to use tricky sales tactics to make me think I must buy it now etc.
I then went away to decide which one I liked and went a few other shops. Nobles was by far the best in the jewellery quarter, lots of choice and most importantly fair pricing. We then went back and was greeted by Tom, he was also very knowledgable and helpful and I said which ones I’d preferred and the one I liked had a different face to the one I wanted, so I was undecided. Tom then suggested that if I wanted the watch he would send me the face which I liked - and true to his word it arrived. An absolute stunning time piece from a wonderful business. Thank you Nobles and Team! ⭐️⭐️⭐️⭐️⭐️

We went to sell a Rolex. Tom was a great guy - entertaining, knowledgable really knew all about the brand and history and gave us great advice. Thoroughly recommended.

Great selection of watches at competitive prices. Highly recommended

I recently sold a watch to Nobles, and the experience was exceptional. Laith handled my inquiry with great care. The team provided care communication, a fair price and made the transaction smooth and stress-free

Great service, I spoke with Tom on Monday afternoon, all details agreed and picked up the watch the following day, no issues, about to purchase again.
Thank you!

Exceptional customer service. Tom was very helpful throughout, offering knowledge and support. He was considerate and very thorough and really went far above and beyond during my shopping experience. Thank you.

Me and my partner came to visit Brighton today as a day out just us two and came across Nobles as I had randomly seen at blue face Rolex watch with diamonds which I had wanted for so long but so hard to find with box and paper and good condition as it's an older Rolex style. I came in just to try it on and lady helped and we left for lunch and came back to buy it and met two lads as well. I really like it there from the start which made me come back especially as no one was pushy and was so so helpful with everything and came out so so happy. I def be returning in future for sure!
Incredible customer service and the team was so lovely and chatty and friendly! Thank you again

Tom provided an excellent, thorough and comprehensive appraisal of my two Rolex watches. I will use Tom again when a next occasion arises.

Tom and his team helped me find the perfect watch. Their knowledge and expertise made it easy to find exactly what I wanted. The whole experience from us just popping in to us going back a while later was enjoyable. I absolutely love my new watch and would definitely recommend you just popping by to take a look and get to meet them!

He broke my watch!-and even though I spent over £1000 on various dials from him , I could tell he didn't have the time for me from the get go, even cut a phone call short telling me to just come in and hung up-i found him aggressive and un professional in every way, I'm shocked that such a beautiful business is run by such a jumped up person, also giving me a refund -underpaid me on a sapphire glass he tried to aggressively force on my watchwhich made it stop working-i was backwards and forwards to the shop miles from my home to try and resolve this-he comes across to me as a classic bully , but I had to keep it civil until I could leave an honest review,the guy had no time for me despite the amount I spent on items for my watch in there,left disappointed EVERY TIME, -it was my first rolex and trusted it in the hands of someone so brutal and arrogant , I will never shop there again and had to get rid of it now as he damaged it beyond many attempts to repair ! :( sorry for the negative but I'm just being honest !

Tom is incredibly knowledgeable very friendly and helpful. Was fantastic in advising me re a watch for my wife. Price is very competitive and service is excellent cannot fault them.

Bought a Rolex Datejust blue vignette absolutely beautiful, the staff were very helpful and patient with me and helped every step of the way

Very good, i Highly recomend.