The item came flat packed - I must have missed the correspondence as we assumed it would be assembled.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sale staff knowledgeable on the product we wanted. Great for our small Parish Council to be able to pay on invoice and by cheque - saves time spent checking out the company. Prompt processing and de... Voir plus
L'entreprise a répondu
The sales team were great from getting sample to me to booking in delivery date. Re delivery, I requested driver call 30 mins before arrival, but he called on arrival. As delivery truck broke down i... Voir plus
L'entreprise a répondu
Good price, lovely product and fast delivery. If I was being picky, the tracking app told us it would be delivered on a Thursday, despite being told there would be a phonecall first. The call came on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de fabrication
- Porte-vélos
- Bureau de construction et d'entretien
- Fournisseur d'engins de chantier
- Refuge
Écrit par l'entreprise
Founded in 1990, NBB has become the UK's Leading Manufacturer of Smoking Shelters. Not only do we offer Smoking Shelters but our extensive range exceeds 150 variations of Walkways, Canopies, Porches, Cycle Shelters and Custom Made Shelters, protecting your visitors and staff from the elements. If you are unsure of which shelter solution you need, call our friendly sales team for help and guidance. Furthermore to make life easier for you we offer an installation service anywhere on the UK mainland.
NBB Outdoors
Écrit par l'entreprise
- Manufactured in Poole, Dorset
- Call our helpful sales team on 0800 1777 052 for quotations or further information for any of our products.
No Quibble Guarantee
Free Delivery on all orders over £250
Orders up to £249.99 (excluding VAT) are charged at £9.50 per order. Shipping rate for signs is £3.95
Coordonnées de contact
First Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road,, BH17 0LA, Poole, Royaume-Uni
- 0800 1777 052
- sales@nobutts.co.uk
- nobutts.co.uk
4,0
Bien
93 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The item came flat packed
The item came flat packed - I must have missed the correspondence as we assumed it would be assembled.
18 mars 2026
Réponse de NBB Outdoors
We appreciate your feedback and are sorry the item arrived unassembled, contrary to your expectations. As stated on our website, most of our furniture is dispatched partly assembled with an easy-to-follow guide. This is to reduce potential damage during transit. We are very sorry for this inconvenience, and if you would like to discuss this further, feel free to contact our sales team on 0333 251 1743.
Kind Regards,
NBB Outdoors Customer Service Team
Réponse de NBB Outdoors
Thank you for your feedback! We’re really glad to hear you were pleased with both the product and the service.
Kind Regards,
NBB Outdoors Customer Service Team
The quality of the product was poor
The quality of the product was poor. Not sturdy for commercial use.
18 novembre 2025
Réponse de NBB Outdoors
Hi Rob,
We're really sorry to hear that the product hasn’t met your expectations. This isn’t the experience we want for our customers, and we’d like to look into this for you.
We can’t find any record of you contacting us about the issue, but we’ve now reached out directly via email and voicemail so we can understand what’s happened and arrange a resolution as quickly as possible.
Thank you for bringing this to our attention, and we hope to speak to you soon.
Kind Regards,
NBB Outdoors Customer Service Team
Of course
Of course! However, it seems like the review content you want to be rephrased is missing. Please provide the review text, and I'll be happy to help rephrase it for you.
20 novembre 2025
Avis spontané
Réponse de NBB Outdoors
Thank you for your 5-star review! We are glad you're happy and look forward to assisting you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Réponse de NBB Outdoors
We’re so pleased you had a great experience, Sandra. Thank you for sharing your feedback!
Kind Regards,
NBB Outdoors Customer Service Team
Réponse de NBB Outdoors
Thank you for your continued support and 5-star review!
We’re delighted to hear the delivery was prompt as usual and that you’re happy with the product. We look forward to serving you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Excellent choice and quality.
Excellent choice of products and colours, ease of ordering and delivery. Overall quality of products and value.
9 octobre 2025
Avis spontané
Réponse de NBB Outdoors
Your satisfaction means everything - we’re so pleased you’re happy, Neil. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Product well made
Product well made, only issue is the fixing points difficult to access.
11 septembre 2025
Réponse de NBB Outdoors
Thank you for this review, Pete. We appreciate your comments and I will certainly pass your feedback back to the manufacturing team. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Réponse de NBB Outdoors
Thanks for your support – we’re thrilled the product worked so well for you, Deborah. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Replacement table tops
NBB are a very good company they do not quibble and if the product is faulty they will replace it.
14 août 2025
Réponse de NBB Outdoors
We’re proud to provide great service, and feedback like yours means everything, Kevin. Thank you so much, and we hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
I ordered and paid for the goods to be…
I ordered and paid for the goods to be delivered to my home address on Friday 15th August . It wast delivered. I had to go to the distribution depot in Birmingham to collect the shelter myself. Very disappointed with the service
13 août 2025
Réponse de NBB Outdoors
Thank you for this review, Debbie. We’re very sorry to hear about the issues with your delivery and completely understand your frustration.
This was caused by a courier problem, which has in turn, let both you and us down.
Our sales team should now have reached out to you by email to apologies and as a gesture of goodwill, we’d like to offer you 10% off your next order.
Your custom means a lot to us, and we hope that this help to go some way in restoring your confidence in our service.
Thank you for bringing this to our attention and we hope to see you again.
Kind Regards,
NBB Outdoors Customer Service Team
Great Products
all good, slight mixup with tracking facility but I phoned and booked delivery in and everything was fine.
12 août 2025
Réponse de NBB Outdoors
Thanks for the great review - we’re glad we were able to sort out the issue! We hope to see you again soon, Sam.
Kind Regards,
NBB Outdoors Customer Service Team
The productis very good and the…
The productis very good and the customer service is also very good and helpful. Unfortunately the delivery firm used were poor and delayed delivering the product by four days.
I will use NBB again
31 juillet 2025
Réponse de NBB Outdoors
Thank you for this review, Mario. We are thrilled to hear you love our products and service, but it's a shame that the delivery service did not meet these same high standards. I've reported your comments to our sales team, who have logged everything and will also forward it to the courier so they are aware of the feedback and can investigate further.
Thank you for bringing this to our attention.
Kind Regards,
NBB Outdoors Customer Service Team
A Perfect Birthday Bench
The bench itself is of very good quality. We easily put it together and have spent many a happy hour sipping our coffee whilst seated
All the staff I spoke to were polite knowledgeable, helpful and overall very pleasant.
I have recommended the company already.
9 juillet 2025
Réponse de NBB Outdoors
Amazing news! We hope you had a lovely birthday, Pamela. We’re grateful for your support and delighted you’re happy. Thanks again - we hope to see you again soon!
Kind Regards,
NBB Outdoors Customer Service Team
Generally very good
Good price, lovely product and fast delivery. If I was being picky, the tracking app told us it would be delivered on a Thursday, despite being told there would be a phonecall first. The call came on the Thursday, and we scheduled in the delivery for the Monday, as I'd cancelled things on the Thursday just in case. One more thing from a practical point of view, The option to have a delivery to the point of installation would be great for heavier products, even if it costs more, as 75kg to kerbsideis a challenge for most people.
17 juin 2025
Réponse de NBB Outdoors
Really appreciate your product feedback – we’re always aiming for a top-quality service. I will certainly pass your comments on to our trading manager to review this idea. Thank you!
Kind Regards,
NBB Outdoors Customer Service Team
Just did the job well.
Good communication and the delivery arrived on time, the driver even bought the x2 large packages in for us. Great service.
5 juin 2025
Réponse de NBB Outdoors
Thanks for the 5 stars – we’re really grateful. Hope to see you again soon, Phil.
Kind Regards,
NBB Outdoors Customer Service Team
This the third time i have purchased…
This the third time i have purchased from NBB outdoors, and was just amazed at the brilliant service.
Ordered captains bench on friday and it was delivered to me here in norfolk on tuesday.
The first two I brought 4 years ago and are still in excellent condition, left outside all year round.
26 mars 2025
Avis spontané
Réponse de NBB Outdoors
Reading this review put a big smile on our faces - thank you so much for your feedback, Tim! We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
A good Supplier
Items as described - and promptly delivered. Packaging rather inadequate, though - although not causing any real issue.
19 mars 2025
Réponse de NBB Outdoors
Thank you for this feedback, John. We are sorry to hear you felt the packaging was inadequate.
In order for us to investigate this further please can you provide us more information regarding this? Either respond to this message or contact our sales team via email (sales@nobutts.co.uk) or telephone (0333 272 2300) and we will be happy to assist you.
We hope you love the product however and we will await further contact. Thank you!
Kind Regards,
NBB Outdoors Customer Service Team
Fast and polite
17 mars 2025
Réponse de NBB Outdoors
We’re so happy to hear this! Thank you for taking the time to leave a review, Sally.
Kind Regards,
NBB Outdoors Customer Service Team
Réponse de NBB Outdoors
We’re overjoyed by your feedback! Your satisfaction keeps us motivated, John. Thank you for this super review!
Kind Regards,
NBB Outdoors Customer Service Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.