Nordictrack UK Avis 

Hi, This is a follow up to my two posts of the 15th March and the 7th April re NordicTrack and their response to my broken Treadmill.
After I posted on the 7th April, that I had not heard anything NordicTrack responded 24 hours later!
Amazing.

1 They apologised for their delay in responding. 3 weeks late.
2 They said after the power outage I had, that caused the machine not to restart, was not a software issue. When the power came back on it damaged the hardware / control board or internal electrical components.
3 That the console would need to be replaced and this console is no longer in production and they do not have the stock available to supply a replacement hardware part.

Let’s look at their responses.

1 It took 3 weeks to get back to me. Mmm, if I had not gone on Trust Pilot on the 7th April, reminding them of my 15th March review, call me cynical, I don’t think they would have bothered.

2 Ok the power outage I had. When the power came back on, NordicTrack say damaged the control board.
I am sure, we all have had a fuse ‘trip out at home and the T.V, Computer or Washing machine switches off. You then reset the fuse and the T.V, Computer or Washing machine comes back to life.
NO issues, it’s one of those things that happens.

Usually, a T.V , Computer or Washing Machine cost less than a NordicTrack Treadmill.
Quite a bit less in fact. Think about it.

Therefore what quality of control board/hardware control board are NordicTrack using, that does not cope with a power outage?
My thoughts are ‘ Cheap and Cheerful’ product.
You’re paying for a NordicTrack premium product that seems to have ‘low quality’ hardware.
Not fit for purpose.

3. My Treadmill was 3 years old and Nordic Track say they no longer have the Console Hardware stock available…..
Seriously !!
A world wide brand like Nordictrack, does not have stock after 3 years….

Think about that. If it was your T.V., Computer or Washing machine, parts are there no problem.

This may mean you spend your hard earned money on your NordicTrack machine and then 3 years later, out of warranty.
Sorry parts are not available.

Save your money and buy another make, there are plenty out there.

Graham

Great service from Norditrack, loving the new X24 bike. From order to delivery and setup, service was excellent.

Can't ask more from the bike itself, videos are great and plenty to choose from.

First let me say that I’ve owned a NordicTrack ifit treadmill since 2003 and NordicTrack ifit bike since 2017. I’m a superfan of both brands. They are reliable, well built and brilliantly designed.

I decided it was time to upgrade my treadmill and so I chose the X24 treadmill.

Let me get the cons out of the way first: since the recent software update I get an annoying pop-up right in the middle of the screen every single time I switch it on and also at the end of every workout. I can’t even begin to tell you how annoying this is!!! Please get rid of it I’m begging you. It is completely ruining my iFit experience. It’s making me not love the brands. It disrupts my flow, makes me take actions that I really don’t want to be forced to take and it detracts from the reason why I am using the equipment.

Now to the pros:
Ifit is amazing. The range of workouts is incredible. I can go anywhere in the world and experience the landscape, culture and environment. The trainers are exceptional. They immerse you in the workout without you realising. They don’t shout or push they just guide but in such a way that I can’t help but push myself further.

The treadmill has a decline which I’m really enjoying. The incline goes far higher than any other on the market and it really takes effort to maintain. That’s great because you get cardio workouts that stretch you but with lower impact than running.

The treadmill automatically adjusts as the terrain changes and as the trainer goes faster or slower. There’s an override option too in case you want to work out at a slower or faster/harder pace.

It connects seamlessly to my Apple Watch so that my heart rate is monitored during a workout and the treadmill keeps me in optimum workout zones. It does this without me having to do anything at all it’s fully automatic. If I’m working too hard it adjusts and then remembers that for the rest of my workouts until it sees me coping better at which point it ramps it up a bit more. And as before I can override it if I want.

Al in all I’m really glad I chose the X24 treadmill.

It’s not cheap and it’s very large but it’s made a huge difference to my workouts and has motivated me to do more.

It took several people to deliver it and two to build and set it up. I paid for the extra option to have the install and I’m so glad that I did.

Delivery was seamless. The delivery team were professional, friendly, efficient and careful not to damage the treadmill or my home.

The installation team were amazing. They wore shoe covers, laid out mats to protect flooring and set the treadmill up far quicker than I’d have managed. They then walked me through how to use it and asked if I liked where they’d set it up. I needed it moving slightly to accommodate my NordicTrack bike and so they moved the treadmill without any fuss or complaint. They didn’t leave until I was 100% happy.

Buying the treadmill:
I reached out to NordicTrack sales team and had lots of questions which they answered without hesitation. They were friendly, professional and knowledgeable. I had no hesitation buying from them directly and they arranged everything including delivery and installation. They made sure that I received my discount which the website was overriding because I already have an ifit subscription. Also and most importantly they didn’t rush me to make a decision about buying the treadmill. They gave me time to consider it. I wasn’t bombarded with scarcity emails, they just said if you need us we are here. After buying it I needed a few weeks to get sorted for delivery. Again they let me take my time and didn’t hassle me. All in all the sales team were brilliant. (As was the courier and installation team)

If you’re on the fence about the investment, don’t be, it’s the best decision you’ll make about your fitness.

I’d have given 5 stars if it wasn’t for that annoying popup.

Purchased the nordictrack T16 for a home garage turned gym.

Opted not to have the assembly option as part of the delivery and about half way through putting it together really regretted this choice. It's not that it's difficult to necessarily put together, the instructions require you to be versed in their unique language and after building, I had no energy or desire to use it.

However, once assembled, the machine is robust, ifit set up is straight forward and fairly intuitive. Connection to WiFi and Bluetooth is also simple for anyone used to connecting any other devices.

I've had for about 3 months now and Its a great price of kit with some caveats:

Ifit - Its disappointing that the entertainment apps such as netflix, audible etc are locked behind this paywall for no other reason than to increase sign ups.

I'd also like to see more options in the app space. E.g. Disney, Apple, crunchyroll but that's personal choice.

Ifit itself provides great content, training guides, videos and variety that the above can be overlooked but hope it's on the roadmap to keep adding new apps.

As a bit of a technophile, the screen it's self is big enough and touch controls work well most of the time but can require a few presses to register.

Video quality isn't great but rather serviceable, even with ultrafast connections which is disappointing at this price point. I'd have expected something of far higher quality given how cheap decent tablets are nowadays. Audio is loud enough, particularly when pounding the treadmill and using your own head or earphones is ideal if this causes any issues.

Fan works well and is powerful enough so that it actually does make a real difference, will reserve full judgement on this until summer though.

Overall, it's a really solid piece of kit, a few quibbles aside and hopefully it continues for sometime.

I've not had to raise any issues so can't comment on customer service and having only had for 3 months I certainly wouldn't be expecting any.

Would recommend.

Absolutely love the X24 Treadmill. The look, the build quality, it's features & more. I cannot fault it.
iFit is fantastic. Love doing the challenges, all the runs is different countries. Instead of a boring treadmill run, you get an immersive experience where you can be cruising along the coast of Portugal, or running a 5k in Sydney & before you know it the video has finished & your run is over. I love how the treadmill adjusts it's speed & it's incline/decline to the video you're following to get an ever better feel of that qactual run.
I love how you can also watch the likes of Netflix & Amazon video while you're on the treadmill so you can always be caught on the series you're watching while working out & not fall behind.
I would highly recommend this treadmill to anyone & in my opinion it's definitely worth paying that bit extra for this quality piece of equipment 10/10

Great machine delivered as promised. The iFit package provides a great range of workouts and helps to keep motivation high.

Great guys who delivered with care. Very friendly, professional.and helpful.

Purchased the T Series 16 tread mill with the larger screen. Delivery was fine, machine is great & I purchased a 3-year membership which the family has had great use out of so far.

Great bike, although uncomfortable seat and the limited edition does not have cage pedals so feet slip off, and its very pricey hence the 4 stars.

Quick delivery, easy to setup and super fun to use. Being fully automatic with the adjustments done by the ifit trainer really helps you to push yourself and immerse yourself into the workout. Use almost daily.
My only suggestions would be a better quality speaker and higher definition videos please 🙏🏼

Really good product, quick delivery. The trainers are really good too. I’ve loved getting back into fitness thanks to my new rower. The only thing I’d change on it is the rollers on the seat, they are quite noisy when the rest of the machine is super quiet thanks to the magnetic resistance.

Love my treadmill!!

Quality product, courses are great, would recommend

Delighted with my NT1750 treadmill & Airglide 14 elliptical.
No issues whatsoever and ifit works seamlessly on both. I took advantage of a promo for a good value multiyear renewal.

Would buy again. Looking at a bike next.

Excellent experience from ordering to receiving. Fantastic piece of kit for someone who dont feel comfortable going out to the gym. I wanted a realistic ride and nordic track has given me just that.

Becky and the team from Nordictrack were super friendly and helpful when helping me decide on which item to purchase, as well as helping me obtain the best possible deal. They are quick via email correspondence too. I will admit i was a bit hesitant to make such a big purchase, but i don't regret it one bit! :)

Absolutely delighted with my treadmill and the iFIT subscription! Wish I got it years ago! Brilliant quality, great customer service. Easy delivery with no issues. Would highly recommend!

We already have the elliptical and the rowing machine from NordicTrack and really enjoy the experience offered through the iFit connection. When the opportunity came up to get a bike the natural choice was NordicTrack. The quality and precision of their machines are excellent.

To further our positive experience we had an issue with the way the courier delivered the bike, raising concerns about whether it may have been damaged at the point of delivery. When we raised our concerns with iFit immediately and without question or hesitation the Sales Director got personally involved, organised a replacement and kept in regular contact with us until the replacement was successfully delivered. The level of customer support was superb, which added to our confidence that we had made the right choice.

We definitely would recommend any NordicTrack product.

Ciarán

This is a very solid, professional running machine, definitely worth the investment, great screen interaction options to give a good variety of exercise routines. Folds up and down easily and safely if space is limited. All the incline options are great for high intensity walks 👍🏻