Nordictrack UK Avis 

Very easy transaction with Nordictrack and clear communication during the whole process. The bike is great and the iFit system is very functional and easy to use.

Very easy to set up. The IFit trainers make the numerous exercises more enjoyable. Only issue for me personally is tahtbI find the seat a little bit to hard, but there are aftermarket covers you can buy.

Great process from start of order to delivery. I’m now enjoying my equipment.

Life changing when it comes to become more active. Enjoyable trail rides and spin classes give many options to ride easily with varied difficulties so caters to all riders. Occasionally, the auto set climb function doesn’t respond when trainer sets the climb during spin classes.

Purchased the Nordictrack Commercial 2450 treadmill 3 months ago. Relatively simple to set up but is a 2-person job. The large screen is fantastic. The incline and speeds on the machine are very good. The machine does stop very quickly when ending a workout. The experience is improved by having an iFIT membership. I would highly recommend this machine for both new and experienced runners.

Worst customer service ever received
DO NOT BUY THEIRE PRODUCTS
Purchased a treadmill 18 months ago for £1300.00
Stopped working 1 month ago and they have refused too fix it "ITS 18 MONTHS OLD"
Common problem with the screen going blank and not able to reboot
They quoted over £400 to come out and fix however doing some home work they have quoted for the incorrect Part.
The mother board needs fully replacing and is alone over £400.00
I even gave them the opportunity to offer goodwill Ie they pay for the Parts we would cover the call out and fitting, they also declined this.

Ive worked within retail for over 40 years and in all the time i have this has got to be my worst experience
My advice is do not buy their products they are poor quality with common faults

Misleading Warranty—Avoid if You Expect Support

I purchased the NordicTrack X32i treadmill with the expectation that the warranty would offer peace of mind. Unfortunately, it’s proven to be worthless. Just over two years in, the machine stopped working—and despite being kept in a heated garage on a mat, NordicTrack refused to honour the warranty.

Their list of “inappropriate locations” is absurdly long and vague. It includes garages, conservatories, outbuildings, and then adds the catch-all phrase “not limited to”, which essentially gives them free rein to deny coverage wherever they choose. If you're thinking of buying from this company with the reassurance of a warranty, think again. It’s not worth the paper it’s written on.

For the price of this equipment, I expected better. Disappointed doesn’t even begin to cover it.

My partner and I have been using the NordicTrack X24 Studio Bike every day, and we’re really enjoying it. The incline/decline feature makes rides feel more fun and interactive compared to a standard exercise bike. The variety of iFit rides is excellent too, from scenic routes to studio workouts, so we never get bored.
One thing worth noting is that the bike is very heavy, especially with the large screen. It’s definitely a two-person job to assemble and move it around. Once it’s in place, though, it’s rock-solid and feels really stable.
Overall, it’s been a fantastic addition to our routine and we look forward to riding it each day. Highly recommend!

Great product, iFIT has great instructors

Installation team friendly, courteous and professional.
Arrived on time and completed installation promptly explained the equipment fully and asked if I had any questions.
As a novice to walking on treadmills and having a ifit trainer this is brilliant equipment especially for my needs and health requirements. Would recommend to anyone to purchase.

Very happy with this purchase. Excellent treadmill for walking or running. Large screen to enjoy the excellent iFit programmes.

NordicTrack is good until problems arise with machine and you contact them for help. They will just refuse to respond

Never buy. Bought a treadmill about 2 years ago. Contacted Nordictrack for help. replaced run deck and belt. Motor dies when weight is applied to belt. Treadmill used in the home. Treadmill was moved to different location for repairs and nordictrack are claiming its the location of treadmill thats the issue. The threadmill was used in a clean dry room in the house. They are make any reason not to fix. Motor has failed. Nordictrack won’t replace.

I purchased the x22i in Aug 2024. Great machine, had to have to fans replaced. 6mths in there was a horrible knocking noise when running. The CS were brilliant kept me informed. The parts were taking weeks to arrive so I was given an upgrade to the x24 and it was delivered/ collected within a week. FANTASTIC. Feel very happy with Nordic Track. Hope all goes well with this machine which is awesome !!!! I cant complain at.the support in my case. Thank You Nordic Track

Great bike, had it a couple of months now and no problrms at all

Service was smooth and easy from ordering to delivery.

The equipment was easy to assemble and works as expected.

The bonus of the years membership was a welcome addition.

Just a follow up, 6 months after providing details to the Nordictrack trustpilot team, not a single representative has made contact. The poor service continues.

Exercise is important part of my daily routine. I decided to buy again from Nordictrack when my previous Nordictrack cross trainer (of 8 years) had no issues. The quality of my previous purchase made me confident that continuing my exercise journey with Nordictrack was the right thing to do.

Unfortunately, I was wrong. From my recent
experience, Nordictrack do not offer the same quality of product or service as they once did.

The first cross trainer was replaced due to a
fault. Due to the unforeseen requirements
placed on the collection by Nordictrack (no
more than 4 items), I had to purchase packing materials to return the faulty cross trainer, I also had to take a day off work to facilitate the collection of the faulty cross trainer and the delivery of the replacement.

The second cross trainer also appeared to have a similar problem and also sharp edges on the handles. These sharp edges mean that when using the cross trainer you have to take care where you place your hands and be mindful of pressure and quick movements, as the sharp edges have the potential to cause cuts.

I have been in contact with Nordictrack
regarding these issues since the 11th April, It
has been frustrating with emails being ignored, having to repeat questions and issues a number of times before they are answered or addressed.

They have dismissed the sharp edges as being within 'manufacturing tolerances' and have refused to evidence this statement. They are happy for the parts of the cross trainer that are meant to be held to have the potential to cause harm.

They have even lied to the CDRL, stating that the hard plastic handles are made of a soft flexible material, which they are most certainly not.

My recent experience has been less than ideal and I have lost out. Dealing with Nordictrack customer service has been traumatic and rather than enjoying my new cross trainer, I'm seeing it as a problem waiting to happen.

I bought an X24 treadmill and my experience has been excellent. Very solid, well built machine that is easy to use and a pleasure to run on. I have also very much enjoyed the variety of runs available.

Really poor customer service from this company.

Brought a treadmill last year, worked great till recently. The treadmill is still in warranty so I emailed the customer service team.

This process has now taken over a week and I’m no closer to getting my treadmill looked at, this is despite sending pictures and video.

The treadmill is leaking some form of oil and also stops during use, so is now to dangerous to use.

The machine cost around £2500, so I would expect far better service for such a premium product.

Bought a very expensive elliptical from NordicTrack 2 years ago. Put it together and found that the holes for the bolts that holds the centre column in place was already threaded and so has since been a wobbly paperweight ever since.
Complained numerous times over the last couple of years, and yet no one has ever gotten back to me. Absolutely avoid!
I want an engineer to come out and re-thread the bolt holes or you can come take it away and replace it because this is ridiculous... I will be complaining to the CEO if this isn't resolved soon.

Update 14/07/2025: my communication attempts have been previously through web chat shortly after getting the machine and also a year later, which I’m guessing there’s no record of.
As of about 2 weeks ago I raised a complaint on the web form, and it wasn’t possible to do this on your website a couple of years ago so had to go through customer service. Still nothing from the complaint.

Update 15/07/2025: still no sign of anyone contacting me. Appears communications with this company go into a black hole 🕳️