Eventually the problem I had got sorted out very quickly. Didn't have to wait days for a response. Pleased with the service. Highly recommend.
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
371 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
I ordered a pair of knee support/pads…
I ordered a pair of knee support/pads for my painful knees on 4th February at a reduced cost of £50 pair.They took approx 3 weeks to arrive but once I got in touch with the customer support team they took over and kept me in informed all the way until delivery and as a thankyou for being patient,they sent me another pair free of charge.Exceptional customer service!Although the design is exactly the same as cheaper Chinese pads I've bought,the Norelie one are much better made,better materials and more comfortable,well worth the extra money.I play a lot of sport and these pads make life easier,i may well order the knee massage and light treatment when there's a special offer on.Well done Norelie
26 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer support team and that you’re happy with the quality and comfort of our knee supports. It’s great to know they’re making a difference for you in sports and daily life.
We truly appreciate your support and look forward to assisting you again—hopefully with a great offer on the knee massager and light treatment in the future!
I ordered the 3 in 1 knee massager for my husband…
I ordered the 3 in 1 knee massager for my husband as he has an arthritic knee and I was wanting this to work for him. It was dispatched and I was tracking it but Evri just stopped showing any movement. After a few days I contacted them and eventually they told me they had "lost" it. I had contacted Norelie and once it was established that Evri had lost the parcel Norelie sent a new one and tracked it all the way. I received the parcel with a damaged box but the massager was unharmed. My husband is a man of few words but has been using it 3 or 4 times a day and says it is good. He obviously gets relief from it and walks the dogs now without the pronounced limp so it is working.
3 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your feedback! We're glad to hear that the knee massager is helping your husband and providing relief. It’s great to know he is able to walk more comfortably now.
We also appreciate you bringing the delivery issue and the damaged box to our attention. While we strive to ensure all packages arrive in perfect condition, bulk shipments handled by couriers can sometimes be challenging to control. However, we will take note of your feedback and ensure that future orders undergo careful quality checks before dispatch.
If you need any further assistance, feel free to reach out.
Provided a lot of relief and comfort…
Provided a lot of relief and comfort for my knee.
Very satisfied with the product.
3 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your positive feedback! We're glad to hear that the product has provided relief and comfort for your knee. Your satisfaction means a lot to us!
Advice needed
I've not purchased any yet, but I have a couple of questions. Must the insoles be warn 24/7 or can you have a rest from them. I've also read they can cause a lot of pain in the calf muscles
Patti
28 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for reaching out and for your interest in our insoles! We truly appreciate your questions.
You don’t need to wear the insoles 24/7—it's perfectly fine to take breaks from them. When starting out, we actually recommend wearing them gradually to allow your feet to adjust. Some people may experience mild discomfort, including calf muscle strain, especially if their feet and legs are not used to the added support. This usually improves as your muscles adapt.
If you have any specific concerns about comfort or fit, feel free to let us know—we’d be happy to assist you further!
What's there to add to a 5 Star rating !
26 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your fantastic 5-star rating! Your support and satisfaction mean the world to us. We're delighted to know that you had such a great experience with our product/service.
If you ever need anything, we're always here to help. Enjoy!
My husband and i both have plantar and…
My husband and i both have plantar and the insoles are excellent
24 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience! We’re so happy to hear that both you and your husband find the insoles excellent for plantar support. It’s wonderful to know they are making a difference for you both.
If you ever need anything else, feel free to reach out. Wishing you continued comfort with every step!
I had lost my order number and the…
I had lost my order number and the support team found it for me. And they were charming.
19 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your lovely feedback! We’re delighted to hear that our support team could assist you in finding your order number and that you had a positive experience with us. Your kind words mean a lot, and we’re always here to help with anything you need.
If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
I was originally unhappy with my…
I was originally unhappy with my compression socks which were far smaller than stated .I received a full refund after I complained.thanks
20 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience with us. We’re glad to hear that your concern was resolved and that you received a full refund. Your feedback is greatly appreciated, and we’re always here to ensure your satisfaction.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We value your trust and look forward to serving you again in the future.
Superb customer service
Superb customer service!
My insoles arrived in a much smaller size than I wanted. I simply emailed the company and had such a lovely, immediate reply which sorted the problem completely...and at no cost to me! I only wish other companies were as efficient and friendly. Makes a huge difference!
I would strongly recommend this company to anyone!
18 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our customer service team and that we could resolve the sizing issue quickly and at no cost to you. Your kind words truly mean a lot to us, and we’re thrilled to know that our efforts made a difference.
Providing efficient and friendly service is at the heart of what we do, and hearing your recommendation encourages us to keep delivering the best for our customers. If you ever need assistance in the future, we’re just an email away!
I ordered the 3in 1 knee relief pads
I ordered the 3in 1 knee relief pads. The company sent them out straight away using evri as the couriers. A week later I received an email with a photo from evri showing my parcel on the doorstep. I never received the parcel. I contacted evri and besides the automated email , I have had no contact from evri for the past 3 wks. I contacted norelie and I have to say I have never experienced such excellent customer service from any company before. It was the first time i experienced my parcel going missing but norelie quickly made me feel at ease. They sent out the same items again at no extra cost to me. Also through Royal Mail this time. I received the items this morning and cannot wait to try them out. Thank you norelie for your swift excellent 5 star customer service x
29 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for sharing your experience! I’m truly sorry to hear about the issue with your original delivery, but I’m delighted that our team was able to assist you promptly and make things right. Your satisfaction is our top priority, and it’s wonderful to know that you felt at ease throughout the process.
I hope the 3-in-1 Knee Relief Pads work perfectly for you, and I’d love to hear how they help! If you ever need anything in the future, please don’t hesitate to reach out.
Wishing you comfort and relief!
Bunions pain eased and reduced in size
Your insoles have really eased my discomfort from bunion. Thank you so much.
11 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience! I’m so happy to hear that our insoles have helped ease your discomfort from bunions. Knowing that they’re bringing you relief means a lot to us!
If you ever need any further assistance or have any questions, please don’t hesitate to reach out. Wishing you continued comfort with every step!
Product was great
Product was great, took longer than expected to arrive but was worth the wait
1 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your kind words! We’re delighted to hear that you’re happy with the product and that it was worth the wait. We truly appreciate your patience and will take note of the shipping timeframe to improve our service.
If you ever need anything, please don’t hesitate to reach out. Wishing you all the best!
Poor Customer Service - dishonest
Ordered with free shipping BUT they added £3.99 Skip the line charge NOT mentioned until ordered placed - DISHONEST.
Ordered 4 days ago still not delivered. No mention of delivery time. Thought I had been scammed as no further advise on when delivery will take place.
I now see suppled from China - explains all. The order came from Guangzhou Sorting Centre despite them saying to the contrary.
Certainly won’t use them again - clearly managed by amateurs as the site does not easily provide delivery details and adds a shipping charge but calls it something else.
27 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
We sincerely apologize for the lack of updates regarding your order. We understand how frustrating this can be and truly appreciate your patience.
Upon checking, your order is already in transit, and we will reach out to you directly with tracking details and the latest status to ensure you receive the right resolution.
Additionally, we want to clarify that we are not affiliated with any Chinese company. Our products are originally designed in Europe and sold exclusively through our own website.
Please rest assured that we are here to assist you, and we will provide further updates shortly. Thank you for bringing this to our attention.
I have osteoarthritis in my knees and…
I have osteoarthritis in my knees and have pain when walking. I found your knee pads reduced my pain considerably. I am very satisfied with them.
31 août 2024
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your kind feedback! We’re so pleased to hear that our knee pads have helped reduce your pain and made walking more comfortable. Knowing they’ve made such a positive difference for you means the world to us.
Your satisfaction is our top priority, and we’re thrilled that you’ve found relief using our product. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Thank you again for choosing us!
The Knee heat and vibration treatment …
The Knee heat and vibration treatment device works as well as I hoped it would and would recommend anyone who has arthritic knees to get one or two.
3 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for taking the time to share your experience with our Knee Heat and Vibration Treatment Device. We’re thrilled to hear that it’s working as well as you hoped and that it’s making a positive difference for you.
Your recommendation means so much to us, and we’re delighted to know that the device is helping with your arthritic knees. If you ever need assistance or have further feedback to share, we’re always here to help.
Thank you again for your kind words and support!
Good product
I do feel this product is helping regain the sensation and flexibility in my foot. Thank you for all your help.
25 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for sharing your positive experience with us! We are delighted to hear that the product is helping you regain sensation and flexibility in your foot.
Your kind words mean a lot to us, and we’re thrilled to know that we could make a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing our product!
Réponse de Norelie UK
Hi Rodney,
I’m so happy to hear that it’s finally working for you! It really means a lot to us that you're satisfied. If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Thanks again for your feedback, and have a great day!
Best regards,
Norelie
Fabio was professional
Fabio was professional, kind, & helpful
This Company seems to have a good selection of therapeutic products.
20 janvier 2025
Avis spontané
Réponse de Norelie UK
Wow, it's great to hear that you like the product! We truly appreciate your feedback. Also, thank you for highlighting Fab's excellent customer service. He’s definitely one of our top-notch reps!
Great exprience today with Fab
Great exprience today with Fab, after days without success with email, I telephoned and spoke with Fab who resolved my query in minutes.
Many Thanks Fab
Ian White
17 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi
Thank you for sharing your positive experience! We're delighted to hear that Fab was able to resolve your query so quickly and efficiently. If you need any further assistance, don't hesitate to reach out—we're always here to help! 😊
NEVER BUY FROM THIS COMPANY
I provided a detailed review on the poor standards from Norelie UK. I got a sensible and probably standard response. It suggested they will review and contact me, I did provide my mobile contact details.
NO CONTACT.
I did also write to COO, NO RESPONSE, despite stating that in my last review
I called Trading Standards, it turns our Norelie UK is NOT a UK Registered company and does NOT have to comply with any UK Trading standards.
I personally think the company hides behind their standard T&Cs. Which include sending back to US at a astronomical cost.
Their response to Trust Pilot reviews is a total waste, my experience is they take ZERO action and just hide behind their terms and conditions.
STRONGLY RECOMMEND NOT TO BUY FROM THIS COMPANY.
I am a fitness professional and would never recommend this to any of my clients.
15 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is to receive timely and effective support, and we regret that our response has not met your expectations.
Please know that we take your comments seriously and will review our processes to ensure improvements. Once we have the necessary details, we will make it a priority to reach out to you directly and work towards providing a satisfactory resolution.
We value your input and hope to regain your trust in the future.
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