Norfolk Leisure makes top quality outdoor living essentials. Added to this their customer service is something other companies would do well to aspire to. Nothing is too much trouble if you have a p... Voir plus
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We are absolutely delighted with our LIFE Outdoor garden furniture, the quality is superb. But what really stood out for us was the fantastic customer service we received when choosing our furniture.... Voir plus
L'entreprise a répondu
I did not expect to be writing a review some 7 years after purchasing our garden furniture set. But Norfolk Leisure Customer Services is amazing. I contact them to enquire about repairing or replacin... Voir plus
L'entreprise a répondu
Amy in customer service has been amazing in ensuring I got the correct replacement canopy for my garden must haves parasol. I Mistakenly had ordered the wrong one and having let Amy know she spoke to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Here at Norfolk Leisure, our passion for outdoor living sees us seek out prestigious and inspiring furniture to bring unique flair to every outdoor space. Over three Decades of Expertise. Curated for the Modern Garden. With over 30 years of deep-rooted knowledge in the UK and Irish markets, we’ve mastered the art of outdoor living. What began in the 1980s as Nick Anderson’s Norfolk workshop has grown into a nationwide leader in garden furniture, and while our roots remain firmly in Norfolk, our horizons have expanded globally. Today, we combine our Norfolk heritage with a global reach, sourcing premium materials across the continents to bring world-class quality to your doorstep. We don’t just supply furniture; we provide our retail partners with the expert insight and confidence they need to inspire the end-consumer with decades of industry expertise. The company represents several high-profile brands in the UK, including LIFE Outdoor Living, OONI, Keter and their own Norfolk Collection and key Royce brand. We’re proud of our very strong social and ethical policies, and work alongside associations such as LOFA to achieve ‘made aware’ accreditation and responsible sourcing certification. Please look out for our FSC® Certified products. FSC® chain of custody licence code: FSC® -C107679. Nick Anderson is the Managing Director and founder of Norfolk Leisure Lifestyle. His journey in the industry began directly after leaving school. In 1985, at the age of 22, he launched his first business, which focused on timber manufacturing. This early experience in the early 1980s, specifically manufacturing rustic garden furniture for pubs, hotels, and garden centers, laid the foundation for his deep understanding of the market. Building on his manufacturing expertise and growing knowledge, Nick launched Norfolk Leisure in June 1997. The company was founded with a clear mission: to curate and supply the highest quality outdoor products. Today, the company operates as a leading trade supplier. Nick has transformed a local operation into a nationwide authority Debbie Waudby joined Norfolk Leisure in 1997, bringing a wealth of commercial expertise to the company. Originally trained as an accountant, Debbie spent her early career in various roles with Marks & Spencer, where she honed her skills in store management, warehousing, IT and nationwide distribution. This background in world-class retail standards proved invaluable as Norfolk Leisure grew from a local supplier into a major national player. Since joining the team, Debbie has worked in every department of the business, giving her an unparalleled understanding of the entire business. Appointed as a Director in 2011, Debbie thrives on the collective effort of the Norfolk Leisure team, balancing product development with the management of long-standing business relationships.
Coordonnées de contact
NORFOLK LEISURE, GARAGE LANE, PE33 0AX, KING'S LYNN, Royaume-Uni
- 01553811717
- service@norfolkleisure.co.uk
- norfolkleisure.com
4,6
Excellent
20 avis
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Outstanding customer service
Outstanding customer service. Ben was extremely helpful reliable
8 août 2026
Avis spontané
Norfolk Leisure - Top company
Norfolk Leisure makes top quality outdoor living essentials. Added to this their customer service is something other companies would do well to aspire to. Nothing is too much trouble if you have a problem (even if you bought one of their products elsewhere) - their technical staff have such expertise at resolving any issues you may have.
4 août 2026
Avis spontané
Superb corner table and chairs and…
Superb corner table and chairs and outstanding service when I requested a replacement slat for the table following an accident.
Don’t shop anywhere else . Particular thanks to Amy for sourcing the replacement.
7 août 2026
Avis spontané
Brilliant Customer Service…
The customer service was absolutely brilliant. A replacement table top was sent to us by a super delivery team. Amy was fantastic and was very helpful and friendly.
2 juillet 2026
Avis spontané
Réponse de Norfolkleisure
Hello Jayne,
Thank you so much for your fantastic feedback! We’re delighted to hear that you were so pleased with the service and that your replacement tabletop arrived safely with our delivery team.
Amy will be absolutely thrilled to hear your kind words. It’s lovely to know that you found her both helpful and friendly, we’ll make sure your feedback is passed on to her.
We really appreciate you taking the time to share your experience. It’s always great to hear when our team has gone above and beyond to make things as straightforward as possible for our customers. 😊
Best Wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
We have bought further garden furniture…
We have bought further garden furniture items this year from Norfolk Leisure to add to our collection. As in the past, they are easy to communicate with and prompt with their delivery. Products are excellent and so I would wholeheartedly recommend
1 juillet 2026
Avis spontané
Réponse de Norfolkleisure
Hello Paul,
Thank you so much for your lovely review and, most importantly, for coming back to Norfolk Leisure to add even more pieces to your garden collection!
It’s fantastic to hear that you’ve continued to have a positive experience with us, from communication and delivery through to the quality of the furniture itself. Knowing that our products have been good enough to return to year after year is one of the best compliments we could receive.
We really appreciate your wholehearted recommendation and your continued support. We hope you enjoy your latest additions and get plenty of use from them! 😊
Best Wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
PARASOL COVER
I was looking for a replacement night cover for a cantilever parasol which I had bought from my local Garden Centre.
I managed to identify that it was a Norfolk Leisure item. The very helpful customer service lady, Lah, found the right one and placed the order. Excellent service.
23 juin 2026
Avis spontané
Réponse de Norfolkleisure
Hello,
Thank you so much for your kind review! I’m really pleased I could help you identify the correct night cover for your cantilever parasol and get the replacement ordered for you.
It’s always satisfying when we can track down the right part, especially when you’re not quite sure of the original product details!
Thank you for your lovely comments about the service, I really appreciate you taking the time to share your experience. I hope the new night cover is a perfect fit and that you continue to enjoy your parasol! 😊
Best Wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
This business is awesome!!
This business is awesome!!
Have spent thousands with them and the service is superb. Expect good and multiply that by 100 and you will be close.
Had a couple of minor issues and the guys were straight out. That is awesome.
The product quality could not be better and if you compare elsewhere you realise what you should expect in garden furniture.
Obviously have purchased here a few times as they are my first and only choice.
Thank you
9 juin 2026
Avis spontané
Réponse de Norfolkleisure
Hello Jason,
Wow, what a review, thank you so much! ⭐
It genuinely means a lot to hear that Norfolk Leisure has been your first choice and that, having spent so much with us over the years, you continue to feel that the service and quality are worth coming back for.
We’re especially pleased that when you’ve had the odd minor issue, our team has been able to respond quickly and get things sorted. Looking after our customers doesn’t stop once the furniture has been delivered, so it’s fantastic to know that this has come across in your experiences with us.
Your incredibly kind words about both our products and our team will be shared with everyone here. Thank you for your continued support and for choosing Norfolk Leisure time and time again, we really do appreciate it! 😊
Best Wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Matt and David could not have done a…
Matt and David could not have done a better job of installing our pergola, they arrived on time and executed everything with true professionalism, which was excellent.
Their work was meticulous in its approach and their attention to detail was second to none.
They cleared up after themselves and spent time showing us how everything worked, they are to be praised and highly recommended as installers and they are lovely chaps as well.
Thank you Norfolk Leisure for organising everything and for your brilliant levels of communication and flexibility over install dates; Lah, you were the linch-pin in all of this and you dealt with our installation arrangements perfectly, follow up afterwards was brilliant.
Collectively you could not be a better team and we could not be happier with the finished result, our cube is magnificent, so please be sure to reiterate our thanks and praise to Matt and David, thank you all very much.
3 juin 2026
Avis spontané
Réponse de Norfolkleisure
Hello James,
Wow, thank you so much for such a wonderfully detailed review! It really is a pleasure to read, and we’re absolutely delighted to hear how happy you are with your new Cube.
Matt and David will be thrilled to hear your kind words. The fact that you’ve highlighted their professionalism, meticulous approach, attention to detail and the time they took to show you how everything works means a great deal. We’ll be sure to pass your thanks and praise on to them, I’m sure they’ll be chuffed to hear it!
It’s also lovely to hear that you were happy with the communication and flexibility around arranging your installation.
Most importantly, we’re so pleased to hear that you couldn’t be happier with the finished result. We hope your magnificent Cube becomes a much loved part of your garden and that you get plenty of enjoyment from it for years to come.
Thank you again for choosing Norfolk Leisure and for taking the time to share such a fantastic review. 😊
Best Wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Norfolk Leisure provide great customer service
Norfolk Leisure provided great customer service and went the extra mile to provide some spare parts for our gazebo. I would have no hesitation in recommending them
2 juin 2026
Avis spontané
Réponse de Norfolkleisure
Hello Mark,
Thank you for such a great review! We're really pleased we could help with the spare parts for your gazebo and that you felt we went the extra mile to get this sorted for you.
It's fantastic to hear that you were happy with the service you received, and your recommendation is very much appreciated. We hope you continue to enjoy your gazebo for many years to come! 😊
Best Wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
A brilliant company
A brilliant company! Contacted them to replace a part for our swing chair bought 4 years ago and they could not have been more helpful. Special thanks to Amy Riches who dealt with our query very politely and efficiently and was very quick to respond to us. Excellent customer service!
21 mai 2026
Avis spontané
Réponse de Norfolkleisure
Hello Amanda,
Thank you for your wonderful review and for your kind words about our team.
We are delighted to hear that we were able to assist with your swing chair, even four years after purchase. Providing ongoing support to our customers is very important to us, and it's fantastic to know that Amy was able to help in a polite, efficient and responsive manner.
We will be sure to pass your lovely feedback on to Amy, who will be thrilled to receive it. Thank you again for taking the time to share your experience, your support is greatly appreciated, and we hope you continue to enjoy your swing chair for many years to come.
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Norfolk Leisure did all they could to…
Norfolk Leisure did all they could to help with my query. I needed support for a garden furniture item which the retailer said had come from Norfolk Leisure. After some messages had been exchanged it turned it didn't. Bur your help was much appreciated. Thank you Amy.
13 mai 2026
Avis spontané
Réponse de Norfolkleisure
Hello,
Thank you for taking the time to leave your review.
We are pleased to hear that Amy was able to assist you with your query and provide support in trying to identify the source of your garden furniture. While it was later established that the item was not supplied by Norfolk Leisure, we are glad we could help point you in the right direction.
Thank you again for your kind words and appreciation – we’re always happy to help where we can.
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Excellent Customer Service and Quality Products
I did not expect to be writing a review some 7 years after purchasing our garden furniture set. But Norfolk Leisure Customer Services is amazing. I contact them to enquire about repairing or replacing the spraystone table top, which had started to peel and looked unsightly and unhygienic. Having explained the problem and provided photographic evidence, they kindly offered to replace the table top for me free of charge. This was arranged very promptly. The rest of the set has aged exceptionally well, particularly as the metal frame lives outside all year round. So the product quality is also 5 star. Thank you Norfolk Leisure.
13 avril 2026
Avis spontané
Réponse de Norfolkleisure
Hello Sarah,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear how pleased you have been with both the quality of your garden furniture set and the support provided by our Customer Services team, even 7 years after your original purchase.
It’s great to know the set has aged so well, and that we were able to assist promptly with replacing the spraystone table top for you. We truly appreciate your kind comments and your continued support of Norfolk Leisure.
Best Wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Had an issue with a broken part on my…
Had an issue with a broken part on my garden chair. After speaking with customer services and a couple of emails it was sorted within 24 hours and the part sent. Lah Richardson was brilliant and the customer service was quick and attentive. Thanks.
30 avril 2026
Avis spontané
Réponse de Norfolkleisure
Hello Paul,
Thank you for your kind feedback.
We’re pleased to hear that the issue with your garden chair was resolved so quickly and that the replacement part was sent within 24 hours.
It’s great to know that we were able provided such brilliant and attentive support throughout.
Best wishes
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Amy is a ⭐️
Amy in customer service has been amazing in ensuring I got the correct replacement canopy for my garden must haves parasol. I
Mistakenly had ordered the wrong one and having let Amy know she spoke to her technical team, reorder the correct one and has arranged collection of the others. I had found it very hard to find the right replacement until I found Amy at Norfolk Leisure!
20 avril 2026
Avis spontané
Réponse de Norfolkleisure
Hello Emma,
Thank you for your lovely feedback.
We’re delighted to hear that Amy was able to support you in getting the correct replacement canopy and resolve the issue so efficiently.
It’s great to know she coordinated with our technical team and arranged the exchange for you. We’ll make sure your kind words are passed on to her and the technician.
We really appreciate you taking the time to share your experience.
Best wishes,
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Customer service was very efficient
Customer service was very efficient. Response to questions was quick - thank you!
22 avril 2026
Avis spontané
Réponse de Norfolkleisure
Hello Matt,
Thank you for your kind feedback.
We’re pleased to hear you found our customer service efficient and that your questions were dealt with quickly.
We really appreciate you taking the time to leave a review.
Best wishes,
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Great customer service
I ordered a garden parasol (through the Wayfair website) which is lovely but I couldn’t figure out how to operate the tilt function. I sent an email with my problem and received a very prompt reply which resolved my issue.
17 avril 2026
Avis spontané
Réponse de Norfolkleisure
Thank you for your lovely review. We’re so pleased to hear you’re happy with your garden parasol and that the team were able to help you quickly with the tilt function.
It’s great to know your query was resolved promptly and everything is now working as it should.
Thanks again for taking the time to share your feedback, we hope you enjoy your parasol!
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Outstanding customer service
We are absolutely delighted with our LIFE Outdoor garden furniture, the quality is superb. But what really stood out for us was the fantastic customer service we received when choosing our furniture. Sandra was amazing, answering our initial email enquiry and then talking us through the different makes and styles in person at the showroom. She was incredibly responsive and made us feel like VIP customers, even though we suspect she has quite a big job. We can’t recommend her / Norfolk Leisure highly enough, thank you!
15 avril 2026
Avis spontané
Réponse de Norfolkleisure
Thank you so much for your wonderful review. We’re absolutely delighted to hear how pleased you are with your LIFE Outdoor garden furniture, it’s great to know the quality has lived up to expectations.
It’s especially lovely to hear your kind words about Sandra. We’re so pleased she was able to guide you through the options and make the whole experience feel so personal and enjoyable. We’ll be sure to pass your feedback on to her, she’ll really appreciate it.
Thank you again for your recommendation and for taking the time to share your experience. We hope you enjoy your furniture for many years to come!
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Spare parts
Had taken down roof slats on a gazebo for winter.
Lost the screws and fittings.
Did not have the booklet.
They emailed booklet so I could order the parts I needed.
All sorted.
Brillant!
13 avril 2026
Avis spontané
Réponse de Norfolkleisure
Thank you for your great review. We’re really pleased to hear the team were able to help by sending over the booklet so you could easily identify and order the parts you needed.
Glad to know everything is now sorted for you, that’s exactly what we aim for!
Thanks again for taking the time to share your feedback, it’s very much appreciated.
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
From initial order to delivery of goods…
From initial order to delivery of goods the service was excellent. Had a problem putting the garden table together but after a call to the service team problem solved. Thank you Amy and Matt!
2 avril 2026
Avis spontané
Réponse de Norfolkleisure
Thank you so much for your lovely review. We’re really pleased to hear that you were happy with the service from initial order through to delivery.
It’s great to know that when you needed a hand with assembling your garden table, the team were able to help quickly and get everything sorted for you. We’ll be sure to pass your thanks on to Amy and Matt.
Thanks again for taking the time to share your feedback, it’s very much appreciated!
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
Norfolk Leisure Company Ltd truly…
Norfolk Leisure Company Ltd truly impressed us! From start to finish, the experience was fantastic. A huge thank you to the area manager for their efficiency in scheduling our Royce Cube gazebo installation with such a short lead time. And the installation team, Matt and David, were absolutely brilliant – professional, friendly, and did a superb job. The whole process was seamless, and we're thrilled with our new gazebo!
30 avril 2025
Avis spontané
Réponse de Norfolkleisure
Thank you so much for your fantastic review. We’re absolutely delighted to hear how pleased you are with the whole experience from start to finish.
It’s great to know the installation was arranged quickly and smoothly, and that Matt and David did such a brilliant job on the day. We’ll be sure to pass your kind comments on to them and the area manager as well.
We’re so pleased you’re thrilled with your new Royce Cube gazebo, thank you again for your recommendation and for taking the time to share your feedback!
Lah Richardson
Customer Service & Parts Team Leader
Norfolk Leisure Lifestyle Ltd
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