Northern Trade Windows Avis 

Very happy with our windows. Short lead time from order to installation as units are made in house. We replaced most of our old double glazed windows wood frame windows with UPVC. No more draughts, home is warmer and quieter and no need to keep painting the frames. NTW listened to what we wanted and made good suggestions that we are pleased about such as handle style and safety window. The installation was quick and team were friendly and considerate.

Mark and Matthew were fantastic at fitting our Bi-Fold doors!!! Turned up on time, put down all protective covers both inside and out and kept everything as clean as possible. They went above and beyond to make sure the fit, look and finish was beyond satisfaction. Friendly and professional and made sure everything was right before they tidied up and finished.
Highly recommend and would use again!

We shopped around for a few quotes for our new windows and patio door and although NTW were not the cheapest, after doing some research we discovered that they use the best profile and glass for their products, the installation team were excellent and a friendly couple of lads and completed the installation in the 2 days.
We wouldn't hesitate to recommend NTW,
Don't be confused by the name "Northern Trade Windows" as they offer a full retail installations service for homeowners

Great service Mark and Mathew were very experienced and knowledgable.
Arrived on time.
Worked hard all day.
Very clean workers. Cleaning up well before leaving.
We had windows and patio doors replace. Extremely satisfied with everything they have done.
We would certainly recommend Northern Trade Windows.
Geoff and Dianne Howard

The fitting was excellent - but the aftercare is extremely poor.

I have been having issues with drafts from both doors I had fitted and requested they come and take a look.

However, they informed me they could not without the paper copy of the invoice. It was a paper copy, a digital copy was never issued, so of course by this point I have misplaced it. Beyond this, it appeared they could not help me.

After advising them that they a have a legal requirement for their accounts to be maintained for a period of time, therefore they must have a copy of my invoice, they confirmed they could request a copy on my behalf (this would take 14 days). Good, honest companies, would offer this information themselves, not withhold it.

The copy invoice was requested on the 20th October and I am still sat here on the 11th December with no copy invoice or service booked (this review was written prior to getting a response later that morning with a service date of the 3rd January).

With a draft coming through both doors and unnecessary additional heating costs.

Extremely disappointed.

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Poor response to a dissatisfied customer.

Your service manager did state they will (not try) request a copy invoice and that it would take 14 days, after that point a service would take place. As of course, you have a duty to retain all accounting paperwork (invoices included) for a period of time.

Although this is in no means a review against your service manager as he can only do as your internal procedures allow.

As for the emotional psychology involved in the written response for other readers – I greatly appreciate and sympathise with loss, a large proportion of the population does, especially in recent years. He did state a bereavement, no specifics as you have done so for the emotional response, and return on the 30th. However, from the date of request from your customers perspective, having had to chase on the 28th November, after being confirmed the request would take 14 days from the 20th October, to then being told it would be the 30th November, to then have to chase again on the 11th December, is not reasonable.

As for “make sure we don’t attend service calls for products that our not ours” – I have previously had a call from your sales team asking if I was further interested in windows after having had the doors fitted. In that call I actually mentioned the doors needed looking at, he also said I must have my guarantee number, yet, clearly he knew I had a previous purchase from yourselves. Therefore, I assume you have a database of some sort.

I am sorry your Managing Director had to go out of his way to locate his customers file. I struggle to see what benefit that statement actually aids towards a disgruntled customer. It further adds to the point that you can locate, and prove the location of the fitting of your products. And the information could have been located a lot sooner than it has been.

I would suggest taking onboard feedback rather than further aid to the dissatisfaction – provide digital copies, which I have had from every other company in terms of work, except for yourselves. Or checking other security details on your database to locate your customers file.

We will be going elsewhere for the service.

Your whole response is a contradiction and further aids to the disappointment.

May I also add that by sharing my last name - this is a data breach.

It’s nice to still find a long-running family business who values their customers and offers a high level of customer service, whilst still being competitively priced. Jon in the trade sales team is very knowledgeable and goes above and beyond to help.

Had a back door fitted this morning, Beautiful door fitted by the most friendly, polite and proficient fitters at their job. (Thank you lads, alas I can't remember your names!) Would highly recommend for a well done job at a reasonable price. Thanks NTW.

Excellent father and son team did a very tidy job and helped get armchairs into lounge. Many Thanks.

We had a several windows fitted through NTW whilst doing our refurb. We went through Elliot, who was fantastic from start to finish. He was extremely professional and gave us a great price. Matt came a fit the windows. He was polite and speedy with his work. The windows look great and will definitely be finishing the rest of our windows through NTW. Again, thank you to Elliot and Matt. Strongly recommended if you're looking for a great price and glass!

Excellent Service brilliant team and very affective. The aftercare also second to none.

These guys were very polite n professional through out their time on the property fitting in our new doors......They cleaned after themselves and left with no issues.......would highly recommend!!!

Brilliant service from start to finish. They even managed to install quicker then expected for me

Good quality. Delivered on time. Finished round windows nicely. Guided me through all stages of design and installation.

One of their van drivers hurled some abuse at me whilst parking. Indicating to pull in the van driver decided to push forward and force me out of the way, as he passed added some verbal abuse too.
4:27 Crab Lane in Harrogate (If the owners want to deal with their employees)

For that reason, you get a one star rating and I'll never use your company.

We would highly recommend Northern Trade Windows- we have just had all of the Windows renewed. Great service from start to finish. Kyle and Andrew worked very efficiently and cleaned up after the work was done- Many Thanks

Very happy with the whole Northern Trade Windows experience.
Sales visit was punctual and helpful, surveyor visit the same.
The installation process all went smoothly with no mess and am really happy with my new door. Would thoroughly recommend to anyone.

After speaking with 4 other local window replacement companies we decided that Northern Trade was the company. They where extremely knowledgeable and professional from the initial site visit to the installation. Having experienced horrendous sales tricks and extreme pressure selling from the other, so called ‘local family businesses’ with phone call after phone call trying to get our relatively small order, we followed our gut feeling and opted for Northern Trade Windows. We’re very glad we did. Thank you to everyone involved.

Highly recommend
NTW just renewed the windows in my entire bungalow, all windows, double patio doors and front door. They were quick to come round and provide a quote, fitted us in within a few weeks too. Price was reasonable and all work carried out as agreed plus a couple of extra bits like a spare door handle for my conservatory to match the new front door. The workmanship was fantastic and the fitters were extremely polite and courteous. The biggest sock for me was when they left you couldn’t even tell they had even been, everything was covered and not a bit of mess in sight. Attention to detail and respect for my home was fantastic, thank you

Just had bay windows, 2 bedroom windows,all kitchen windows & French doors fitted by NTW. Price was reasonable and all work carried out as agreed. The stand out impression was the fitting team John & Mathew,polite courteous & exceptional tradesmen..When they left our property no sign they had even been here.If you can get these fitters you would be very impressed.

DO NOT RECOMMEND ANYONE TO USE THIS COMPANY. Agreed final price on day of survey with the additional costs and also received a phone call to pay remainder of deposit later in the day. I then received a phone call the next day expecting a booking date however they were asking for a further £3k because they quoted wrong even after the surveyor checked with the sales team before I signed. Absolutely appalling business and disgusting service.