Joshua is a legend helped me with my policy, would definitely give him a big pay raise. Effortless talking to him and I feel like I can rest all of my life's responsibilities in his hands.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Joshua was a very good customer service agent. He was very helpful and assisted me with ease with his extensive customer service experience. I have got a very good quotation from Nova Direct and am h... Voir plus
L'entreprise a répondu
A £9.98 cancellation fee for a policy that doesn’t even start for another 20 days? Ok, that’s a rip off! I wouldn’t have written a review at all if it wasn’t for that. Any company that charges a ca... Voir plus
L'entreprise a répondu
I needed some help with a policy renewal as I had changed my gadget. I spoke with Joshua who was very helpful in talking me through the process of linking the account policy and opting out of the rene... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- Assurance auto
- Compagnie d'assurance de vélos
- Compagnie d'assurance pour gadgets
- Courtier d'assurances
- Compagnie d'assurance animaux
Écrit par l'entreprise
Nova Direct offer a range of insurances to offer you complete peace of mind. Whether it’s breakdown, caravan, gadget, pet, home emergency or home appliance we’ve got the right cover for you.
Coordonnées de contact
Market House, 25 Market Square, LU7 1EU, Leighton Buzzard, Royaume-Uni
- 02037458216
- customer.service@nova-direct.com
- nova-direct.com
4,3
Excellent
6 k avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a verification query
I had a verification query, and Jayden helped me with it.
I am very happy with the conversation we had, and she quickly gave me an answer :)
27 février 2026
Avis spontané
Réponse : Nova Direct
Hi Customer, thank you for taking the time to leave us a review. We will pass your feedback onto Jayden. Regards, Nova Direct
Réponse : Nova Direct
Hi Kay, thank you for taking the time to leave us a review. Regards, Nova Direct
All good very easy to get and seems…
All good very easy to get and seems good value
20 février 2026
Avis spontané
Réponse : Nova Direct
Hi Morgan, thank you for taking the time to leave us a review. Regards, Nova Direct
Very efficient and instant response on the CHAT function
Instant response from Jaydn on the CHAT function. I'm now happy to buy the policy, as my questions have been answered.
25 février 2026
Avis spontané
Réponse : Nova Direct
Hi Sharon, thank you for taking the time to leave us a review. We will pass your comments on to Jayden. Regards, Nova Direct
This was a very straight forward…
This was a very straight forward process. Easy to follow and understand. Definitely recommend 👌
20 février 2026
Avis spontané
Réponse : Nova Direct
Hi Faye, thank you for taking the time to leave us a review. Regards, Nova Direct
Réponse : Nova Direct
Hi Celia, thank you for taking the time to leave us a review. Regards, Nova Direct
Robbing nasty company
Robbing nasty company
Do not use them they are a true rip off !!
Absolutely shocking
Had to pay for a full 8months of policy which they had cancelled because I had an issue with my bank
I received no communication via email phone call just a couple of texts
I was willing to remain with the company and settle the 4.99 but oh no !
The company isn’t good in my opinion
24 février 2026
Avis spontané
Réponse : Nova Direct
Hi Jane,
Thank you for taking the time to leave us a review. You were paying your policy premium on a monthly basis, taking out Premium Finance to do so.
You defaulted on that agreement and we contacted you (by phone, email and SMS) on more than 10 occasions over 8 days to let you know of this.
As you did not make a payment your policy was cancelled and we emailed you confirmation of this. This left your account in default with an outstanding amount due. You say your email address contact changed, but you did not advise us of this. Our email tracking also shows these emails were received successfully.
Therefore the advice, information and process is correct. We hope this clarifies the points raised in your review.
Kind Regards, Nova Direct
Horrible
Horrible. Their definitions of "accident" and "breakdown" are whimsical, do not trust that they'll honour your policy. And as for the customer service team at the claims management department, just wow. Rude, patronising and insulting. I cannot emphasis just how absolutely appalling their policy application is.
As for more info, you know exactly who I am because your agent has been haranguing me long after he was told in no uncertain terms to stop. His attitude immediately rubs people the wrong way so if you want positive reviews, don't let him deal with customers.
Regarding your response, you're still not presenting the truth. You've even tried to have my review removed and been told no!
The rest of the reviews here would tend to support my position.
23 février 2026
Avis spontané
Réponse : Nova Direct
Hi Claire
Thank you for your review. The Policy says it does not cover accidents. "Accident - any collision or impact with another Vehicle, object or person, including potholes and roadside furniture, that renders the Vehicle Immobile or unsafe to drive". We mention potholes specifically to provide clarity.
You called for assistance after hitting a pothole and blowing 2 tyres. Something the Policy does not cover. This is something that has been confirmed with you and extracts of your call, confirming the circumstances, have been provided.
Whilst we appreciate you maybe unhappy with the claims outcome - it is correct.
Kind Regards, Nova Direct
Finn was Quick helpful thanks
20 février 2026
Avis spontané
Réponse : Nova Direct
Hi Janine, thank you for taking the time to leave us a review. We will pass your comments on to Finn. Regards, Nova Direct
Jayden assisted with my request swiftly…
Jayden assisted with my request swiftly - which was nice as many firms move you from one person to another.
20 février 2026
Avis spontané
Réponse : Nova Direct
Hi Alec, thank you for taking the time to leave us a review. We will pass your comments on to Jayden. Regards, Nova Direct
Had a problem filling out a form for…
Had a problem filling out a form for breakdown insurance, and I used the live chat and conversed with Finn, who was very helpful and clear on the problom also very quick to answer
20 février 2026
Avis spontané
Réponse : Nova Direct
Hi Carl, thank you for taking the time to leave us a review. We will pass your comments on to Finn. Regards, Nova Direct
Réponse : Nova Direct
Hi Paul, thank you for taking the time to leave us a review. Regards, Nova Direct
Réponse : Nova Direct
Hi Jason, thank you for taking the time to leave us a review. We will pass your comments on to Joel. Regards, Nova Direct
Affordable Breakdown cover
I used go compare website. Glad I did because I found Nova Breakdown cover for 2 cars in my household at a good price! And unlimited call outs and no excess to pay!
13 février 2026
Avis spontané
Réponse : Nova Direct
Hi Emma, thank you for taking the time to leave us a review. Regards, Nova Direct
Cancellation of policy
The person clearly guided me through the process of cancellation of the policy.
18 février 2026
Avis spontané
Réponse : Nova Direct
Hi VW, thank you for taking the time to leave us a review. Regards, Nova Direct
everything i needed and a great price
12 février 2026
Avis spontané
Réponse : Nova Direct
Hi Dinah, thank you for taking the time to leave us a review. Regards, Nova Direct
I closed my bank account so direct…
I closed my bank account so direct debit was rejected. I contacted Nova via the chat and got hold of a very helpful man called Joel who understood what was needed. He linked me to where I needed to be and before we had even finished chatting my new policy was bought and paid for. Now back to Joel to say goodbye and thanks again.
13 février 2026
Avis spontané
Réponse : Nova Direct
Hi Alison, thank you for taking the time to leave us a review. We will pass your comments on to Joel. Regards, Nova Direct
Easy to set up.
Initially I was going to set up with the RAC, yet their website kept crashing and could not get through on the phone. With Nova direct it was so easy & maybe that is partly why they have a 5 star rating.
11 février 2026
Avis spontané
Réponse : Nova Direct
Hi Al, thank you for taking the time to leave us a review. Regards, Nova Direct
Kay Lee was very helpful and answered…
Kay Lee was very helpful and answered all of my questions highly recommend
11 février 2026
Avis spontané
Réponse : Nova Direct
Hi Jennie, thank you for taking the time to leave us a review. We will pass your comments on to Kay Lee. Regards, Nova Direct
Excellent value for money and a great…
Excellent value for money and a great savings in comparison to AA or RAC break cover.
8 février 2026
Avis spontané
Réponse : Nova Direct
Hi Akram, thank you for taking the time to leave us a review. Regards, Nova Direct
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