Nova Direct Avis 5 928

Joel has been very helpful and fast

Great help from Joel, very patient helping me get into my account

Very helpful and speedy. It was Teresa who dealt with my query.

Joel really made a difference today! Solved my question quickly and efficiently. Great service, thanks.

Jayla sorted my problem asap thanks

Joel was very helpful and resolved my question very promptly

I purchased my breakdown insurance via Nova Direct and found the system for creating a personalised policy very straightforward and user-friendly.
The only downside for me is the automatic renewal. I prefer to have the option to shop around before renewal to make sure I’m getting the best cover for my needs.
This year, my policy was automatically renewed by another provider after they sent two reminders, but I didn’t have access to my emails for a few weeks. As a result, the policy renewed without my consent at double the price of the cover I originally purchased recently from Nova Direct via another broker. I then had to phone them to request a cancellation.
This experience confirmed for me that insurance prices are often significantly better when arranged through brokers. Since automatic renewal is standard practice across breakdown insurance providers, I have still chosen to give Nova Direct a 5-star rating. Going forward, I will need to make sure to respond to any reminder about automatic renewal in good time.

Straightforward, easy to understand

Great cover for a good price, I always like to have cover in place and I’ve never needed it yet thankfully but for peace of mind at a really reasonable price (£25) this is a great option

Had a recent breakdown and theese guys got someone out in less then 45 minutes and I was back on the road cannot ask for more

Great to see a company with no call out excess. Hopefully I will never have to use the service.

Jayla was very helpful when I couldn't get my policy to link to my account. She walked me through the way to make it work.

We were driving along a motorway when the battery warning light came on. This is an indication that the battery isn't charging so we came off the motorway at the next exit and called Nova. They refused to help us because our car hadn't broken down
I did point out that it would have done once the battery could no longer power the car and this would happen while we were on a motorway which could be dangerous. They argued that a warning light on the dashboard is not a breakdown so not covered by the policy. Therefore is the engine warning light was to come on you would have to wait until the engine seized before they would class it as a breakdown. This to me is a ridiculous rule!

Jayla managed to fix the problem in no time. Thank you!

Easy to see information and to sign up for breakdown cover. Great value

Thank you Jayla for answering my query really quickly!

Really helpful with phone insurance. Jayla was great on the live chat when I had an issue. Sorted VERY quickly which is very rare with these live chats. Thanks Jayla!

So simple to understand
Simple process to buy
A great company to use
Never had any problems

Quick. Human. Helpful.

Connection was quick, Joel was helpful and informative.

Bought breakdown cover for my car from Nova Direct. This is my first time contact with this company which I located by going through a comparison site. So far, they appear to be very dynamic, customer-focused and have clear communication and an excellent webpage for accessing what I bought. My documents were sent almost instantly but I can also access them through My Account on their webpage. I am very happy with their competitive rate for a very comprehensive breakdown cover that includes cover for nationwide recovery, home start and onward travel.