Novibet Avis 

I have betting accounts for Paddy Power, Skybet, William Hill etc and have never came across a worse company than Novibet. I tried to withdraw my money after having an account just over a year. Over 800 in the account and I got told to verify with documents. Done that and all was good. Put the withdrawal request in and told my account is closed with all the funds because I broke rule 2.7 and 2.8. I went on to chat to ask how I broke the rules and had probably the most ignorant person I have ever talked to chat to "George A" who just kept getting smart with me every time I asked a simple question. So now I am over 800 euro down, they are essentially a scam company.

After trying many different casinos I can truly say this is the best one. A bit slow going through the verification process but once all cleared the casino has many sports and games to enjoy. Take or refuse the bonus is the customer choice
All the tools you need for safer gambling are there for you to use.
Fast withdrawals only few hours and the money is in your account.

RECLAMO URGENTE. Llevo 45 días esperando que procesen mi retiro de dinero. Mis documentos de identidad están 100% aprobados y correctos en el sistema. Nadie en el soporte me da una solución real y mi dinero sigue congelado "en espera". Exijo que un supervisor revise mi cuenta y libere mi pago hoy mismo. Mi usuario es Heidy14

Scammers deposited money, won’t accept a bet more than 22 cents and won’t let me withdraw my 700 euro without betting the money first!! Customer service is worst I have ever experienced. Send you back the same email irrespective of the question

Trash worst company ever

I have played at this casino for a few years, and their system has literally fallen apart completely. First, there were customer service agents, VIP support, and so on. Now I have been receiving the exact same AI-generated replies from VIP support for six months. All bonuses have been removed. Even before that, the bonuses were basically just pity bonuses for sports betting players.

Unfortunately, a great site has turned into a complete dumpster fire. I cannot recommend Novibet’s current level of service to anyone at all.

3 years of betting on novibet and Spins don't pay out enough and when you finally do get three scatters after spending loads to get it you get a euro or a couple of euro at the most if even this happens a lot and is getting boring gonna change to a different betting site I'm so saddened by this

Customer support ! Ha. They just tell you that you will get an email and then you hear nothing !
Should have got a free bet from Arsenal match midweek and all agents say I qualified ! I have spoke to 5 different ones at this stage now. All have said its been escalated and I will hear back soon. We are 5 days since the game and still no €10 free bet !

You would swear I was waiting on a million euro, Absolute joke

Terrible verification system.
After submitting all requested documents and receiving the acknowledgment, took them 15days to just unfreeze the money (i had to call them and wait for ages otherwise they wouldn’t care). Try other app. Much better.

If I could give negative stars I would, promotions seem great , but madness to try of avail of any, I've been onto the chat help multiple times to try claim my owed free bets or spins based on their promotions and get no where, told you will be emailed shortly , and that's end of contact. No resolution, seems like a scam site, curious if anyone has had a successful withdrawal.
Steer clear

Scam of a company, forced me to place my deposit three times before allowing a withdrawal. They use AML regulations as a guise to force customers to give them more money. AVOID

Joined in April with a €50.00 deposit in time for Cheltenham and Aintree. No problem enrolling on the site but when it came to withdraw €85.00 a couple of days ago... a different situation altogether. Had to submit documents for KYC . Sent an electricity bill but would not accept as the address was slightly different from my auto log in address when signing up with them. Requested photo ID...driving licence...not good enough, so requested a photograph of my head with the licence next to it. Once again not good enough. Sent them a Revenue letterhead with my address on it...
not good enough.
Now they are asking for a full page of a bank statement (who in their right mind would do this)? Also a full page of a tax payment. For God's sake. It seems that anything I send them is not good enough and they are going out of their way not to oblige. I now notice my account has been suspended by themselves. I'm locked out. They are total scammers.
Don't go near this site. Be warned.

Editing this to let people know that I've sent more documents to them with proof of address. Won't accept anything except tax settlement or full page bank statement. Are they nuts? Or just trying to collect information for identity theft?
Avoid at all times.

Run by a gang of crooks. Stay well clear.
Tried to set up an account and they tell me I already have an account with a dodgy email address but locked my account kept my initial lodgement and only way to get it back was to log into the account with the dodgy email address that someone else used with my name. AVOID.

Lodge €40 but only bet €5. Can't withdraw my balance as they say I have to bet all my deposit before I can withdraw. This seems like a con job.

Got the join up free bets quickly...absolutely no loyalty bonus..offer a free spin everyday that you have to deposit to get 10 spins worth nothing...usual playtech thieving games..sportsbook average at best....avoid..spent a few 100 in a couple of weeks won't be rushing back

Total scam. Advertising a 'no deposit needed' €70 free bets offer (which they obviously don't give you) and loads of buzzwords to try to lure you in. False advertising 101 and should be investigated

Customer service is clueless and trash

If I could give no star I would, keep cancelling my withdrawal requesting more info even thou all my documents are submitted and verified. Will be cancelling my account as soon as I’ve withdrawn my money

So basically, I was depositing using bank transfers on revolut using the Novibet app, then instead of actually depositing using the deposit option on the app I sent the money directly from my revolut to the same Iban I had been depositing to. I ended up never receiving the money so I was in a dispute with the help team who at first claimed the money was being returned to my bank, now are claiming I’ve received the money and used it on the app even though I’ve provided loads of proof that this was not the case, to now being flat out ignored by the live help chat and by email as they keep saying “issue has been resolved”. They won’t confirm how much I’ve deposited to the account as I’ve provided proof that I’ve sent 100 more than I’ve received in my account and also when I ask for chat history for more proof they keep closing the live chat. Just a heads up to be very careful using this site as there extremely quick to take your money but very slow to send it back, also the deposit that is missing is the only one on my revolut without a reference but revolut has confirmed that it was sent so I’d imagine it’s just lost in novibets banking system.

Please Steer clear, dirty scammers. The amount of reels rigged, every combination, and Ante rigged. Honestly don't know how the fook these are certified or regulated by any gaming Authorities/ commisioners. Absolutely disgraceful app