My order was delayed by the courier company so I reached out to customer support and they set up a new shipment right away. However when the delivery came there was an additional COD charge that I ha... Voir plus
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Lisez les avis des autres
Moises attached the results of my age test directly to the email he sent saving me the time and trouble of having to log on to the website. I greatly appreciate that!
I had an entirely positive experience with Novos' support when my order was being checked by customs. The Novos employee, Moises, provided me with every possible assistance, offering various options a... Voir plus
I have to start by saying I love the Core and Boost product. I've been using them for 4 years and would love to continue to use. However, as good as the products are, the customer support the tot... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NOVOS leverages science and data to provide the best nutraceuticals, tests & knowledge to extend human healthspan and lifespan
Coordonnées de contact
Etats-Unis
- care@novoslabs.com
- novoslabs.com
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great support
I have made a specific enquiry and the reply was extensive and very informative,
I’m genuinely impressed with Novos
I’m genuinely impressed with Novos Labs. I’ve felt a clear boost in focus, energy, and overall health since using their products. One of the best wellness investments I’ve made. In addition, their customer service is outstanding!
Been using NOVOS Core and peanut butter…
Been using NOVOS Core and peanut butter nutrition bar for about a month. Enjoy the taste of the bars and usually have one as a pre-workout meal.
I look forward to drinking Core in the morning. Currently using the tropical flavor but asked Customer Service to change to Orange. Want to try both before my final selection. Customer Service assisted me with the change. Found the support to be very responsive and professional.
Will consider using Boost in the future.
I like the efficacy of the product but…
I like the efficacy of the product but lot of capsules are either empty or broken.

Réponse de novoslabs.com
They moderated my review multiple…
They moderated my review multiple times. Don't trust a company who disables sorting reviews by how many stars. That's why sites like this exist. I don't like ascorbic acid which destroys ceruloplasmin and ferroxidase enzyme. I don't like calcium supplement because it blocks magnesium uptake. There should be copper in it. It's not good for you and the reviews are moderated like frauds.

Réponse de novoslabs.com
Best longevity products available
These are great products which from my research appear to be the best in the longevity market.
I also really like that they ship internationally, which their other competitors couldn't be bothered to accommodate.
Lastly they have a wealth of free knowledge on the site and dont shy away from addressing the tough questions and also provides reasoning for why they do things sd they do.
The customer support is great. I had a big order shipped to the wrong address and the postal company weren't helpful. I contacted novos support and they sent a new package. Very good client service.
Excellent customer care
Very quick response to my inquiry and resolved just as quickly to my satisfaction. I use Novos Core and product is excellent and it is a bonus to have great customer service when needed.
NOVOS = Solid
NOVOS has a very lean, efficient operation. They have done diligent, precise research. The products are stellar. Moises was prompt in addressing my needs. I follow Chris and the people providing testimonials. 71 YO male. NOVOS Core yearly subscription for several years. Customer for life.
Prompt and efficient service
I was very satisfied to note that my questions were regularly answered and almost immediately !!
Evidence based longevity supplement
I have been taking NOVOS boost and core for several years. I researched all of the various “longevity “ supplements , knowing that many are not well researched . I chose NOVOS over all others because of their extensive research and evidence based results. I DO notice a difference when I skip a few days — less energy , less focus. So , I will continue to use it. I think it makes a difference - both long term and short term .
The customer service is great
The customer service is great! I've been eating one peanut butter chocolate chip bar for about 3 weeks now and I'm feeling a difference. I replace it for a meal. I skipped one day and did notice a difference in how I felt so I know it's working for me and the ingredients are the bomb over and other nutrition/protein bars I've taken!
Very Happy ! Fantastic Novos team
I find the Novos team - especially Maria - to be highly professional and always prompt.
You can trust this group .
Thank you and it’s much appreciated
I was amazingly impressed with the…
I was amazingly impressed with the unexpected results I started getting almost immediately from taking the Boost NMN. Not only was I feeling better and had more energy to do things I wouldn't normally have done, but I was sleeping better. Even on days where I used to get a lot of exercise I would always wake up every hour to hour and a half. Now I am putting together longer periods of sleep. Sometimes up to 4 hours. Thank you so much for all of your help and support!
Game changer
My husband I started taking this last May and we never felt alive and stronger in our lives. I am in menopause but i have more energy than before. We are very active and engaged in various activities like hiking and going to the gym 6 days a week. I just hoped that Novos would take care of their loyal customers proactively. Their customer service is amazing and is very timely in their response.
I tried the berry bar!
I tried the drink. Didn’t like the taste but I really like the bars I did the berry but will try the other flavors next time!
Quick feedback on my comment
Quick feedback on my comment! Ana was very helpful and she replied quickly!
worst customer service, hard to trust
I would stay away just because of the customer service. They take several days to respond to any request, lose tickets, have poor communication internally (the first person I was talking to seemed like they were just waiting for responses internally for days and weeks at a time, and they don't respond for days or weeks in some cases unless you follow up multiple times). I cannot imagine trusting a company with my health with customer service that is this unresponsive and disorganized.

Réponse de novoslabs.com
Michelle was very responsive and…
Michelle was very responsive and professional. A pleasure to work with
High quality customer service!
I had concerns that my order of Novos core got lost in the mail and I was reassured that it was being tracked and was on the way. I was also concerned that my order of Novos vital would possibly melt in the extreme heat but was again reassured that Novos anticipates such things. These are small customer service type things but they mean a lot and they are greatly appreciated. Big thank you to Michelle and Tina for helping. As far as the way the product makes me feel, I get an added boost of energy without any feeling of anxiety or jittery nervousness and I generally feel more clear headed. I’m 40 years old now and my wife comments that I look like I’m 30. I recently started using Novos Vital and I like the taste of it. Cardiovascular health is incredibly important so I’m thankful for such a high quality supplement that targets multiple organ systems. Thanks for all your hard work and attention, it does not go unnoticed!
Still awaiting my order
Still awaiting my order. When I checked in they told me it appears it was lost in transit and they’d sent another. I follow up almost a week later and they said they would mail it soon !! I’ve now asked for a refund and have not heard back.

Réponse de novoslabs.com
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