I’ve been using the iPhone 16 Pro Max and on the last month of my subscription swapping it was super easy. I just pressed “Swap,” chose the new iPhone 17 Pro Max and got it delivered in just 3 days, s... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Transparency and service recovery was brilliant, thanks folks. Got my S25 Ultra within the required time frame. They found out my initial unit was unavailable, but was able to make the switch and ac... Voir plus
L'entreprise a répondu
Seamless device swap. Been using Circular since 2022 i think, and the subscribing to changing devices over the years has been constant, without hiccups. If I could suggest something, maybe for long ti... Voir plus
L'entreprise a répondu
This is my first time joining this program, and I think it’s really meaningful. Renting a phone isn't just eco-friendly and good for conserving resources; it also saves me the headache of figuring out... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service e-commerce
- aussi dans
- Location de matériel électronique
- Magasin d'électronique
- Magasin de téléphonie mobile
- Ordinateur et accessoires
- Service de location d'équipement audiovisuel
Écrit par l'entreprise
We’re on a mission to enable a future where physical products’ useful lives are maximised by efficiently cycling them between loving users and careful refurbishment - until they are ready to be recycled.
Coordonnées de contact
160 Robinson Road, #14-04 SBF Centre, 068914, Singapore, Singapour
- +65 3158 1371
- hello@nowcircular.com
- nowcircular.com
4,5
Excellent
990 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Changed billing date been charged…
Changed billing date been charged additional amount of 69.6 this is ridiculous.
And didn’t mention got additional charge.
26 janvier 2026
Avis spontané
Réponse de Circular
Hi Kenneth,
Thanks for your feedback, and we're sorry for any confusion caused.
We’ve checked your account and confirmed that the charge of $69.60 was a prorated adjustment following your use of the “Change Billing Date” feature. As shown in the platform interface and our FAQ (https://learn.nowcircular.com/en-us/articles/can-i-change-my-monthly-billing-date-EX23JFNTJr?region=SG), selecting a new billing date will result in a one-time charge made up of:
• Your regular subscription amount, plus
• A proportional charge to cover the unpaid days between your old and new billing dates.
This information is clearly displayed before you confirm the change.
We understand how such charges may be unexpected if missed during the update process, and we’re happy to walk you through your invoice breakdown if needed. You can reach us directly at help_sg@nowcircular.com.
– Team Circular
Very worst service
Very worst service , return device April 2025 good condition, now Jan 26 sent invoice $20+ repair cost , totally unacceptable 2year pay rent again pay repair cost pls don’t take
23 janvier 2026
Avis spontané
Réponse de Circular
Hi V Karthick,
Thank you for sharing your experience. We’d like to clarify a few points for context.
When a device is returned, the inspection carried out at the point of collection is a preliminary check only. As outlined in the return acknowledgement provided and signed at the time of return, the final determination of the device’s condition is based on comprehensive quality checks performed by our authorised refurbishment partner.
In this case, damage was identified and confirmed during refurbishment quality checks. The repair charge was raised based on these confirmed findings, rather than the length of time since the device was returned.
We understand concerns around transparency. Where requested, we are able to share the technician’s refurbishment report to support the assessment.
Our support team has been in touch directly to provide clarification and assist further. We remain committed to fair, process-driven assessments for all returns.
-- Team Circular
The package came in a very good condition
The package came in a very good condition and there is no damages to the phone at all. Also it delivers quite fast and im really thank you for this.
17 janvier 2026
Réponse de Circular
Hi Mazlinda,
We’re so glad to hear your phone arrived in perfect condition and reached you quickly! 📦✨ Thank you for your kind words - we truly appreciate you being part of the Circular journey.
-- Team Circular
Réponse de Circular
Hi Sarah,
Thank you for your kind words! We’re so glad the application via SingPass made everything seamless - and even more grateful for the trust you’ve placed in us. 😊
-– Team Circular
Good service
16 janvier 2026
Réponse de Circular
Hi Imbran,
Thanks so much for your 5-star review! We're glad to hear the service met your expectations. We're always here to make things simple, fast, and hassle-free. 😊
-– Team Circular
Réponse de Circular
Hi Vincent,
We love hearing this - 5 days early is a win! 🚚💨
Thanks for choosing Circular, and we hope you’re loving the new subscription device already.
-– Team Circular
It’s hard to contact number like…
It’s hard to contact number like customer service only go by via email when it’s urgent only email need to wait for few weeks to reply.
13 janvier 2026
Réponse de Circular
Hi Natalie,
Thank you for your review, and we're sorry to hear about your experience.
For transparency, your order was placed on 10 January 2026 at 8:48 AM, and the first email we received from your registered email address was on 12 January 2026 3:14 PM. There were no earlier messages in our system.
While there was a brief technical issue in our CRM platform that delayed visibility of your emails, our team has since resolved it - and we're now in active contact with you via email to address your concerns.
That being said, we aim to respond to all emails within 1–3 business days, and we appreciate your patience as we work to resolve this for you.
-- Team Circular
It was fast reliable and most of all…
It was fast reliable and most of all prompt throughout the entire email and chat with agent. Unlike Cinch i would highly recommend Circular. Easier subscription as well. Good job.
9 janvier 2026
Réponse de Circular
Hi Kat,
Thank you so much for the kind words! 💙
We’re thrilled to hear your experience with our team was smooth, reliable, and prompt from start to finish - that’s exactly what we aim for.
Appreciate the shoutout and comparison - we’re always working hard to make subscriptions easier, faster, and more customer-first.
So glad we delivered that for you!
–- Team Circular
Réponse de Circular
Hi Sharfudin,
Thanks for the 5 stars and the vote of confidence!
We’re glad to hear everything’s working great on your end - enjoy the subscription device , and we’re always here if you need anything.
-- Team Circular
Réponse de Circular
Hi Smriti,
Thank you for the kind words!
We’re so glad you found the rental experience smooth and worthwhile - that’s exactly what we aim for. Renting should feel better than buying, and we’re thrilled it worked out for you!
-- Team Circular
Réponse de Circular
Hi Esther,
Thank you for the lovely review!
We’re happy to hear that your experience with Circular has been very good and useful. Appreciate the support!
-- Team Circular
convenient
7 janvier 2026
Réponse de Circular
Hi Yong Hui,
Thanks for the 5-star review!
We’re glad you found the experience convenient - that’s exactly what we aim for. 😊
-- Team Circular
Efficient and affordable
The processes involved from selecting, checking out and collection went really smoothly. Instructions given by the services were clear and online payment was hassle free with no hidden charges!
26 décembre 2025
Réponse de Circular
Hi Jimmy,
Thank you for the glowing 5-star review!
We’re so glad you found the process smooth, clear, and transparent - exactly how we hope every Circular experience feels.
Appreciate you taking the time to share this!
-– Team Circular
Hassle free and very direct
Hassle free and very direct. Only a few days of waiting after confirming order and making the 1st payment.
18 décembre 2025
Réponse de Circular
Hi Freddie,
Thanks for the great review! We’re happy to hear everything was smooth and straightforward - from order to delivery.
That’s exactly what we aim for. Appreciate you being part of the Circular community!
-– Team Circular
Réponse de Circular
Hi Noorliah,
Short and sweet - just like your review! 😄
We’re thrilled to hear you're loving your iPhone 16 subscription. Thanks for choosing Circular and enjoy your new subscription!
-– Team Circular
Still trusted over the years
Seamless device swap. Been using Circular since 2022 i think, and the subscribing to changing devices over the years has been constant, without hiccups. If I could suggest something, maybe for long time customers, maybe can introduce a one-time reward if they hit a certain milestone over the years.
26 décembre 2025
Réponse de Circular
Hi Izzat,
It means a lot to us that you’ve stayed with Circular since 2022 - thank you for the trust and for being part of our journey over the years! 💙
We’re so glad to hear the device swaps have remained seamless for you. And yes, your suggestion for a milestone reward is a great one - we’ve shared it with our team for consideration. We truly appreciate loyal customers like you.
-– Team Circular
Everything is good
30 décembre 2025
Réponse de Circular
Hi Sky King,
Short and sweet - we love it! Thank you for the 5 stars and for being a part of the Circular community. If you ever need help or have feedback, we’re always just a message away.
-– Team Circular
Réponse de Circular
Hi Yatim Faizal,
Appreciate the kind words and 5 stars! 🌟 We're glad to hear that everything went smoothly and the delivery arrived on time. Thank you for choosing Circular - we’ll continue to deliver on our promises.
-– Team Circular
New phone
I'm happy with the phone and the deal I got from the company. I wanted a good smartphone.
Its covenient, i can choose the location and time to collect the phone. Satisfied with customer service.
14 décembre 2025
Réponse de Circular
Hi Rudy,
We’re so glad to hear you’re happy with your new phone and the deal you received! 🎉
Glad our Merchant Partner - Mister Mobile, made the collection smooth and convenient too - that’s exactly what we aim for with our retail collaborations.
Thanks for being part of the Circular community. Enjoy your subscription!
-- Team Circular
It was garbage
It was garbage. It broke immediately and I filed a support issue (I bought insurance!) They didn't respond for months and then when they did it was like "respond in 24 hours, oh you didn't case closed."
25 décembre 2025
Avis spontané
Réponse de Circular
Hi Easan,
Thanks for sharing your experience - we’re sorry to hear things didn’t go as expected.
Just to clarify: we don’t have a “24-hour to respond” policy. If you received a message suggesting urgency and weren’t able to reply in time, we understand how that might have felt abrupt. That said, we’re committed to reviewing any communication breakdown - including whether your case was closed too early or if follow-up from our side was lacking.
It’s also worth noting that Damage Cover isn’t something you need to buy - it’s included with all Circular subscriptions at no additional cost. Like an insurance policy, it does require customers to complete a few simple steps (such as submitting a repair invoice) so we can properly assess and reimburse eligible claims.
If you’d be open to it, we’d love to take another look. Please email us at help_sg@nowcircular.com with reference ID "14350" so we can investigate further and make things right.
-- Team Circular
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.