Mark is a wonderful person who help me a great deal to sort out my issue with ease and patience. Now mobile must be very proud to have a staff member like him on their customer support team.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
1) No more bundles option 2) Customer account options not controlling on website 3) Customer cannot see bundles remainings - no request option 4) No phone application 5) Cannot talk on 4G/LTE... Voir plus
We have 2 year deals for my wife’s phone and mine with RWG who have switched my EE provider to now about a month ago and since neither phones can no longer make any calls because it connects but impos... Voir plus
L'entreprise a répondu
RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A mobile network that talks your language, the language of NOW.
Coordonnées de contact
Studio 2, Anchor Brewhouse, 50 Shad Thames, SE1 2LY, London, Royaume-Uni
- 02078717669
- hello@nowpayg.co.uk
- nowmobile.co.uk
2,8
Moyen
181 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The website information wasn't clear…
The website information wasn't clear enough and led me to believe that all plans can be used for roaming so I bought a £2.5 lite plan but when I got to Belgium I found that the minimum cost for roaming plans was £5. I contacted customer service via web chat and Sid was very nice to help sort this out swiftly and switch my plan to the £5 plan. Only 4 star as the website information needs updating.
25 juin 2024
Avis spontané
Réponse de Now Mobile
Dear Tim,
Thank you for your feedback and for sharing your experience with us.
We apologize for the confusion caused by the website information regarding roaming plans. Your feedback is valuable, and we will ensure the information on our website is updated to prevent such misunderstandings in the future.
We are pleased to hear that Sid was able to assist you promptly and help you switch to the appropriate plan. Your satisfaction is important to us, and we are glad we could resolve the issue swiftly.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you for choosing Now Mobile, and we appreciate your understanding and feedback.
Best regards,
Sam
Excellent Service and one of Customer…
Excellent Service and one of Customer Service Person Name Ismail Younas He solved my issue very quick and even I spoke to him 7 years ago as well he really help me at that time as well Many thanks for ismail younas
22 mai 2024
Avis spontané
Réponse de Now Mobile
Dear Bilal Sheikh,
Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that you received excellent service from our team, especially from Ismail Younas. It’s wonderful to know that he has been able to assist you effectively both now and in the past.
We’re proud of our customer service team and their dedication to helping our customers. Your feedback is greatly appreciated and will be shared with Ismail.
Thank you for your continued support over the years. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Sam
Great customer service!
Great customer service!
I have three sim's with Now, and I get fast service with no issues or worries. Everything is done and it's a simple process. All providers should have customer service like Now.
Thank you.
15 mai 2024
Avis spontané
Réponse de Now Mobile
Hello Nev Mason,
Thank you so much for your wonderful review! We're thrilled to hear that you’ve had a great experience with our customer service and that everything has been smooth with your three SIMs.
Your satisfaction is our top priority, and we're glad to know that our team has been able to meet your expectations. We appreciate your kind words and look forward to continuing to provide you with excellent service.
Thank you for choosing Now Mobile!
Best regards,
Sam
This company has got everything going…
This company has got everything going for them. They clearly invested money into getting the website and iOS app developed but there has been so many issues with their service.
Just now my iPhone 15 Pro was only connecting to EDGE and no 4g/5G was available, until I restarted the phone.
I thought I was the only one but someone in the prior review mentioned they are not receiving calls and anyone attempting to call their number go to voicemail that says "This number is currently unavailable blah blah". I actually had lots of people say that they have attempted to call me but it never went through. This is clearly an issue on their side and I have mentioned this countless times to their support who have promised to resolve it but it never got anywhere, clearly issue is still present.
I really tried to like this company and there are a lot of interesting and promising features but they are not bothered or qualified enough to fix those.
Just now I tried to upgrade the price plan and it failed saying I already purchased it which is total nonsense.
The saddest thing is I want them to succeed and I shall change the review score when they fixe these issues.
13 mai 2024
Avis spontané
Réponse de Now Mobile
Dear Arthur,
We're deeply sorry to hear about the challenges you've encountered with our service. Providing reliable connectivity and a seamless experience is paramount to us, and we apologize for falling short of your expectations.
We understand the frustration of experiencing issues with network connectivity and receiving calls. This is certainly not the experience we want for our customers, and we apologize for any inconvenience this has caused you. Rest assured, we take all feedback seriously and are committed to resolving these issues promptly.
Regarding your experience with upgrading your price plan, we apologize for any confusion or inconvenience caused. We'll investigate this issue further to ensure that our systems are functioning properly and that customers can easily upgrade their plans as needed.
We appreciate your patience and understanding as we work to address these issues. Your feedback is invaluable to us, and we're committed to improving our service based on customer experiences.
If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly. We're here to help!
Best regards,
Sam
BAD customer service!
I have tried to call about not having any mobile data service but the call is disconnected each time.
1 mai 2024
Avis spontané
Réponse de Now Mobile
Dear MK,
The number provided belongs to a different network provider, not Now Mobile. Please contact the relevant network provider.
Best Regards,
Sam
A con - they have stolen my money!
I ordered a new SIM and pre-loaded it with £10. When the envelope arrived that should have contained the new SIM there was nothing in it!
I called Now Mobile to tell them there was no SIM in the envelope and was told a new one would be sent out. I waited 5 days and nothing arrived so I tried to call them. The first time I called I entered the number that had been allocated to the missing SIM and got an automated message saying the account had been suspended and then it cut me off. The next 3 times I called I didn't enter the number but instead waited to be put through to customer service and on all occasions it sounded like it was just connecting me then it cut me off again.
So then I tried using the chatbot on the website which says it typically replies within 4 minutes. 25 minutes later I am still waiting.
You have £10 of my money, I have no SIM and you are refusing to speak to me.
Avoid this company at all costs.
1 mai 2024
Avis spontané
Réponse de Now Mobile
Dear Anna Campbell,
We're truly sorry to hear about the frustrating experience you've had with Now Mobile. Your feedback is deeply concerning to us, and we apologize for any inconvenience this has caused you.
It's completely unacceptable that you received an empty envelope and have been unable to reach our customer service team to resolve the issue. We understand your frustration and disappointment, and we're committed to rectifying this situation promptly.
Please accept our sincerest apologies for the inconvenience caused by the missing SIM and the challenges you've faced in reaching our customer service team. Rest assured, we'll investigate this matter internally and take appropriate action to prevent similar incidents from occurring in the future.
Regarding the £10 credit, we'll ensure that you receive a full refund for the amount charged for the SIM card that was not delivered.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this matter for you. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. We value your feedback, and we'll use it to improve our services for all our customers.
Best regards,
Sam
The Now Mobile is currently unavailable
Often when someone phones me on my android phone connected via 4G with reasonable signal strength, my caller gets this message "The Now Mobile you have called is currently unavailable, please call again later" this has been happening for months now. But I don’t get this with a ‘3’ SIM card in.
1 avril 2024
Avis spontané
Réponse de Now Mobile
Dear Richard Naylor,
We're sorry to hear about the ongoing issue you've experienced with incoming calls on your Now Mobile Android phone. Your satisfaction is our priority, and we understand the frustration this situation has caused you.
It's concerning that you're encountering this message despite having reasonable signal strength. We apologize for any inconvenience this has caused, and we're committed to resolving this issue promptly.
To assist you further, we recommend reaching out to our technical support team directly. They'll be able to investigate the issue and provide you with personalized assistance to resolve the problem.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. We appreciate your feedback, and we're here to help ensure that you have a positive experience with Now Mobile.
Best regards,
Sam
Not so good so far and I have serious doubts?????
Was looking for a low cost sim for my mobile tablet and as it only gets used periodically ideally looking for something with a low top up to keep sim active. I came across now Mobile through a comparison site and in theory suits me. I setup my account through Gmail, ordered the sim with just £2.50 credit and 5 days later the sim arrived. Popped it in my tablet and thought all seemed good. Tried to make a call "call can't connect" tried freephone - all ok. Contacted CS to mention can't make a call and the reply was "You have no credit" I informed that I paid for and showed them the online banking app transaction for £2.50 and still same issue I cant access data or make a call and I have to wait till Monday for someone to verify. I also said that my account has no mention of the credit and no call hx or data hx as its like my account is not setup correctly. The CS guy asked for a order number from the email - I did not get any email confirmation of the order so could not give it and he also did not recognise the Now Mobile number I gave. Not looking good so far
21 mars 2024
Avis spontané
Réponse de Now Mobile
Dear Christopher,
We're truly sorry to hear about the difficulties you've encountered with our service. This experience falls short of the standard of service we aim to provide, and we apologize for any inconvenience it has caused.
It's concerning to hear that you've experienced issues with accessing your credit and setting up your account correctly. This is certainly not the experience we want our customers to have.
We understand the frustration and inconvenience this situation has caused, and we're committed to resolving it as quickly as possible. We'll ensure that our customer support team investigates this matter thoroughly and provides you with a resolution promptly.
Please rest assured that your feedback is invaluable to us, and we'll use it to improve our processes and prevent similar issues from occurring in the future.
If you have any further concerns or questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that you have a positive experience with Now Mobile.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
Best regards,
Sam
Adam Customer service was amazing
Adam Customer service was amazing - helped me top up when my card number was indecipherable! Highly satisfied!
20 février 2024
Avis spontané
Réponse de Now Mobile
Dear User,
Thank you for taking the time to share your positive experience with Adam and our customer service team at Now Mobile! We're glad to hear that Adam provided amazing service and was able to assist you with topping up, even when faced with challenges such as an indecipherable card number.
Your satisfaction is our priority, and we're delighted that we could meet your expectations. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out to us. Thank you for choosing Now Mobile!
Best regards,
Sam
Switzerland no longer included in free roaming.
I've been happy with Now Mobile until this week when I've discovered that they have dropped Switzerland from their list of free roaming countries. It still says Switzerland is included on the website and in the app so I'm pretty upset as I've just arrived here for a months Snowboarding and it ts going to cost a lot touse my phone. My sim worked here fine in November and I've received no notification of the change. Switzerland being included in free roaming was THE reason for choosing Now Mobile.
I've been offered 500Mb data free for the month, it's something but I'll have to scrimp on usage.
22 janvier 2024
Avis spontané
Réponse de Now Mobile
Dear Kevin Andriessen,
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused. We understand the frustration, especially when a service that has been reliable becomes a source of concern. For the time being Switzerland is not available for free roaming.
We want to assure you that we take your feedback seriously, and our team is currently investigating the discrepancy between our website/app information and the actual service. We are committed to rectifying this issue promptly.
To express our sincere apologies for any disruption to your experience, we've added 500Mb of data to your account for the month. We understand this may not fully compensate for the change, but we hope it helps alleviate some of the inconvenience.
Please be assured that we are actively working to update our systems to reflect accurate roaming information, and we appreciate your patience in the meantime. If you have any further concerns or require additional assistance, please don't hesitate to contact our customer support team.
Thank you for your understanding and for choosing Now Mobile. We're committed to making this right for you.
Best regards,
Sam
Top-Notch Service at Nowmobile
Just had to sort a SIM card swap with Nowmobile and I've got to say, I'm properly chuffed with how it went. Sent a chat message to Peter – what a star! He was dead patient and helpful, sorting everything out over a few chats. Just got on with it and got it sorted. It’s mint when you get service like that. Nice one, Nowmobile, and cheers again, Peter!
11 décembre 2023
Avis spontané
Réponse de Now Mobile
Dear Michael,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Peter provided exceptional service while assisting with your SIM card swap.
We take pride in our team's dedication to providing patient and helpful support, and it's fantastic to hear that Peter delivered on that promise.
Your kind words are greatly appreciated, and we'll be sure to pass on your thanks to Peter. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing Now Mobile!
Best regards,
Sam
I bought a NOW sim to port my old…
I bought a NOW sim to port my old number. And its been 6 days it hasn't completed the process. My old number is not working so i am loosing work and facing problems in my daily life.
Every time I call customer services same guy Michael is taking call same person every time. That shows how bad is the network. And he also doesn't have any answer, just technical team is looking into the matter that's the answer. I am in bug trouble my wife is pregnant and i am expecting call from hospital and.....
9 novembre 2023
Avis spontané
Réponse de Now Mobile
Dear Asif Mahmood,
I'm sincerely sorry to hear about the challenges you experienced, and I want to extend my apologies for any inconvenience caused during this critical time. I understand the urgency of the matter, especially with the impending arrival of your new family member.
I want to assure you that we take your concerns seriously, and it was escalated to our technical team for immediate attention. I understand the frustration of dealing with the same representative, and I'll address this internally to ensure a more diverse and responsive support experience for you.
I recognize the impact this has on your daily life and the importance of a reliable connection, especially during such significant moments.
Your satisfaction is our top priority, and the Port got completed last night.
Thank you for your patience and understanding.
Best regards,
Sam
Just don’t bother
Just don’t bother. Not even a basic FAQ on their website, and won’t respond to emails. It seems they don’t support tethering - not that they are willing to state as much (this is based on me never having an issue tethering current phone to other networks in the past, but fails on Now Mobile).
Small edit: review written over a week after email sent, plus a chase several days later.
23 octobre 2023
Avis spontané
Réponse de Now Mobile
Dear User,
We do apologize for any inconvenience you have faced while interacting with us.
Tethering is a handset feature and we do not restrict any user from mobile tethering.
Usually, the email response is made on the same day. Please feel free to contact us at hello@nowmobile.co.uk or you can have live assistance through our Chat option from the website.
Best Regards,
Sam
Excellent customer service by Michael…
Excellent customer service by Michael who sorted the issue and kept me updated regularly.
23 octobre 2023
Avis spontané
Réponse de Now Mobile
Dear Martin,
We are glad to hear about your interaction with our most seasoned customer service agent.
Keep using Now Mobile.
Best Regards,
Sam
Adam was very helpful in resetting my…
Adam was very helpful in resetting my account
No job too small
Very professional
13 octobre 2023
Avis spontané
Réponse de Now Mobile
Dear G A Hamilton,
We are glad to know about your experience here.
Keep using Now Mobile.
Best Regards
Sam
Although my inquiry has not been fully…
Although my inquiry has not been fully finalised, l do appreciate Michael's assistance who kept helping me to get back my old Now Mobile SIM Card and to recuperate the voucher which l nearly had lost, due to the faded numbers.
7 octobre 2023
Avis spontané
Réponse de Now Mobile
Dear Fatou Ndiaye,
We do appreciate your time to rate us here.
We are glad to know you found Michael helpful while dealing with your concern. As you mentioned, your inquiry wasn't fully finalized.
We would love to hear from you. Please send us the details of your inquiry at hello@nowmobile.co.uk.
Best Regards,
Sam
Ismail is the hero of this company
Joined Now mobile in 2022.
1.Problem started porting over phone number. The port didn't work. Sent an email and a chap called Ismail Y sorted out the problem.
2. Next problem was monthly plan wouldn't renew each month hence SIM would just go dead. Call centre could not resolve. So again sent an email direct to Ismail. Each month he manually put through the renewal and gave extra allowances as compensation.
3. Went to Tenerife in Nov 2022. EU roaming didn't work. So phoned the Now call centre from a family members' phone who was on another network with free EU roaming. Whoever we spoke to tried some things and concluded there was a problem with the handset. This was completely wrong. Again sent an email to Ismail who fixed it within 2-3 hours. Also gave me his whatsapp number incase of further problems (how kind!)
4. this year changed handset to a 5G handset, but wasn't getting 5G. Raised problem with Now via webchat and call centre. Didn't hear back. After a few days I contacted Ismail. He sent some replacement SIMS asking me to try a couple of things, and report back findings. Based on these findings he then did some magic (no idea what) but got the original SIM to somehow pick up 5G! So again Ismail to the rescue
I think Ismail is the Superhero of this company. If he left , I think the company would break.
The guy is a genius and one of the most customer centric people I have come across (and the only reason still with Now). I think Now Mobile need to send everyone else to Ismail to learn how to problem solve. If he ever leaves the company I would probably have to leave as no-one else so far has managed to fix anything. I will say though all the staff are very nice and do try their best , but unfortunately Ismail aside could not resolve the problems. When the product does work, it is very good.
6 octobre 2023
Avis spontané
Réponse de Now Mobile
Dear Sunit,
Thank you for your kind and detailed review. I am over the moon to hear that you are satisfied with the service I provided and that you are enjoying the perks of Now Mobile.
I appreciate your feedback and recognition of my work. It means the world to me that you consider me a superhero and a genius. I am just doing my best to help our customers and solve their problems as fast as a speeding bullet and as effective as a magic wand. I am glad that I was able to assist you with porting your number, renewing your plan, enabling EU roaming, and activating 5G on your handset.
I apologize for any inconvenience or frustration that you experienced with our call center or webchat. We are constantly working on improving our customer support and training our staff to handle various issues. I will share your review with my manager and colleagues so that we can learn from it and provide better service in the future.
Thank you for choosing Now Mobile and for staying with us. You are a valued customer and I look forward to helping you again if you ever need anything. Please feel free to contact me via email or WhatsApp anytime. Have a wonderful day! blush
Best regards,
Ismail
Customer Support Specialist
Now Mobile
Great Customer Service
Had a very good experience recently with a NowMobile customer service agent (Peter). He was professional, courteous and patient. He listened to the issues and explored all the options to resolve my problems over a period of a few days. He is a credit to NowMobile who should be proud to have such great employee who really cares for its customers . Thank you very much Peter
30 septembre 2023
Avis spontané
Réponse de Now Mobile
Dear Lateef,
We are glad to know about your interaction with Peter.
Your appreciation means a lot and it motivates us to provide you with exceptional services.
Keep using Now Mobile.
Best Regards,
Sam
I bought a monthly plan
I bought a monthly plan. I had several issues mainly irregularities in charging my credit card.
1. It was charged 16 times in a month (got refunds after raising concern)
2. It was again charged randomly when payment was not due (got refund after raising concern)
3. I raised a complaint about these random withdrawals and what the company is doing to prevent such occurrences in the future. I was told I will hear from them the next day on 12 September 2023 but I am still waiting on 30 September 2023.
4. The company has my credit card details for auto renewal. To my surprise, I haven't got access to my own card when I tried to delete the card from their website or unable to switch off the auto renewal function.
These financial irregularities made me very suspicious and decided to move my sim only monthly plan to another provider. If I was not careful in checking my payments, I certainly would be poorer now.
30 septembre 2023
Avis spontané
Réponse de Now Mobile
Dear Mukunda,
The experience you had is quite alarming and we would like to have a deep look into the issues you highlighted.
The abnormalities you have faced with the transactions are very rare as we haven't got much complaints like this one , still if you can send us your number details at hello@nowmobile.co.uk so that it can be evaluated for our existing and upcoming users.
We appreciate your time to mention the issues which will definitely bring a change in the processes for us.
Furthermore, some changes have been applied to the online accounts and you can try to remove your card and let us know in case of any issue.
We do apologize for the experience you had with us.
Best Regards,
Sam
Very polite & helpfull
Very polite & helpfull. Explained everything politely.
23 septembre 2023
Avis spontané
Réponse de Now Mobile
Dear Carol,
Thank you for sharing your experience.
We are glad to know that you are satisfied with the services and found our customer service helpful.
Regards,
Amanda
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.