Noworries Official 

Bought a pair of slippers that never arrived. They kept offering me gift cards in return - first at 100% of paid value, then 120% and then 130%. They are SCAMMERS.

Absolutely appalling customer service and shipping — do NOT recommend

I am extremely disappointed with my experience with No Worries Official Sydney.

I ordered two pairs of shoes, both of which turned out to be too small and also very poor quality. I therefore followed the return instructions provided by the company and sent the shoes back to the return address they gave me.

What happened next was completely unacceptable. The parcel apparently sat in customs for an extended period and, for whatever reason, was eventually sent back to me instead of being processed as a return. I am now left with shoes that do not fit and that I do not want, despite having followed the company’s return instructions exactly.

To make matters worse, I have now had to pay around another $50 in shipping costs simply because the return process failed. So I have effectively paid double shipping costs for shoes that I cannot even use.

The customer service throughout this experience has been extremely disappointing. A company should not provide a return address to its customers and then leave them to deal with the consequences when the return apparently gets stuck in customs or sent back.

I would strongly advise people to think twice before ordering from this company. The combination of poor-quality products, an extremely frustrating return/shipping process, and very poor customer service has left me completely dissatisfied.

I would not recommend No Worries Official Sydney and will definitely not be ordering from them again.

I am extremely disappointed with No Worries. My parcel did not arrive in Sydney within the promised timeframe, and despite contacting the company about a refund, I have received absolutely no response.

This is completely unacceptable. Delays can happen, but what is even more frustrating is being completely ignored when trying to resolve the issue. I have paid for an order, it was not delivered on time, and now I am left chasing a company for a refund with no communication whatsoever.

The lack of customer service and accountability has been incredibly frustrating. A company should stand behind its customers and respond when something goes wrong — not simply ignore them.

Based on my experience, I would not recommend No Worries. Very poor service, very poor communication, and an extremely disappointing experience from start to finish.

This company is a rip off The product you order arrives but it is not the product ordered. Be aware we got burned don't let it happen to you! Don't buy anything from this company that say it is based in Australia but it is actually in China. We spent the time sending back the product and going thru the hoops . But they just left in a depot and did not collect which meant it was sent back to NZ Buyer beware!! They will not refund. Don't be taken in. Learn by our mistake!

Ordered and paid for item which was then not available. Issued with gift card which couldn't be used. Am lodging complaint regarding this website. Do not purchase anything! Apparently not able to receive refund either!!

I ordered a smart watch which arrived but wasn't as described. I asked for a refund but was told I'd have to send it back to China and pay for postage. Another option was to keep the item but get a credit to use on the site which I accepted. When I tried to use the code sent (numerous times) , it said it was 'invalid'. When the code was finally accepted, I was then told that purchases couldn't be accepted at this time. There was no purchase as the item chosen was the same as the gift card. I sent the company many emails and screen shots of my new order, but they kept saying just place the order without the credit code and they'd refund the amount. Pull the other one! This company is definitely dodgy - steer clear!

I actually received the item but it was not the size ordered and they refuse to provide a full refund and postage details to send the product back. I wish I’d down enough reading before placing an order, total scam

Product (jewellery) arrived in a small snap lock bag and took 5 weeks to arrive.
The jewellery appears to be good quality as pictured.
Disappointed with delay as it was a gift. Site made me believe it was Australian based as I followed a link to what I thought was a Sydney based jeweller. However, the item shipped from China.
Customer service was good with quick and polite replies to my emails when my item was delayed. I must admit when I read other reviews I was worried I’d never receive my item but it arrived so no complaints.
I’d give them more stars if their site was not so misleading and the jewellery arrived better packaged.

NEGATIVE 5 STAR REVIEW
I HAD BOUGHT AN OXYGEN CONCENTRATOR FROM THIS COMPANY, WHEN MY FIRST ONE ARRIVED THE FILTER ON THE BOTTOM WAS MISSING SO I HAD EMAILED THEM ADVISING OF THIS AND REQUESTING A REFUND AS I HAD BOUGHT ANOTHER ONE. THEY DIDN'T GIVE ME A REFUND; THEY SENT ME A 2ND ONE WHICH WHEN IT ARRIVED IT WAS ALSO DAMAGED ON THE SIDE PANEL DUE TO DAMAGE IN TRANSIT. NOW WHEN I EMAILED THEM ABOUT THIS, THEY HAD ASKED FOR MULTIPLE IMAGES AND VIDEOS OF THE TWO PRODUCTS SHOWING THE DAMAGE/FAULTS TO BOTH THE MACHINES I RECEIVED. ONCE THEY HAD RECEIVED THE IMAGES THEY ADVISED THEY WOULD INVESTIGATE, AFTER AROUND 3 DAYS THEY HAD COME BACK TO ME ADVISING THAT NO REFUND WILL BE GIVEN AS THEY HAD ALREADY SENT A REPLACEMENT PRODUCT AND IT’S NOT THEIR PROBLEM THAT I RECEIVED 2 DAMAGED/FAULTY ITEM. I WILL NEVER EVER BY FROM THIS COMPANY AGAIN THEIR RESOLUTIONS TEAM IS EXTREMELY USELESS AND INCOMPOTENT!!!!!!!! I AM WARING YOU DO NOT BUY FROM THEM THEY ALSO DO NOT OBEY THE RULES AND REGULATIONS AROUND AUSTRALIAN CONSUMER LAWS!!!!!!!!!!!!!!!!!
ABSOLUTLY PATHETIC AND EXTREMELY DISAPPOINTING

The Item I received did in no way match what was advertised on the site , I agree with some of the previous comments on this site , This company is a complete Scam , i requested a refund to which they said they would , then when i questioned why i had not received it they said that it had been sent in error, and because of the amount of time it had taken it was outside of the return policy. DO NOT ORDER FROM THIS COMPANY.

This company/ website is a complete scam. They took our order and charged our card but never sent any order confirmation or order number. You cannot contact them by phone or email, and if you go on their website and try to track the order or put in a complaint you have to tell them the order number, which they never gave us. Basically they are nothing but thieves.

There are the worst online company I dealt with I ordered sunglasses and never received although I sent several email and they keep lying that the shipper couldn’t that the contact was wrong which is complete lie cause I send them all the details. They are scam and no one should deal with them. Any body knows how I can sue them and which country they are. Please help

No worries still did not refund my money although they didn’t deliver the item I purchased and paid for!!!

I have had the most overwhelmingly inappropriate experience with No Worries. I ordered few products. Firstly, they took over a month to deliver it. Then the delivery was not full - I ordered floor cushions and only got cushion covers. I have now spent another month to get the missing aspects of the order as I do nothing with just covers. Even if I spent more time getting the cushions somewhere else, the sizing is unique and makes it a challenge. No worries just keep playing time and offer a namely discount when I just want to either get the full product I ordered or cancel the deal. Stay as far away from this shop as you can!

0. Do NOT buy from this company.
Like the other people who have left reviews, I too fell for the smiling faces on the website and representation as an Aussie brand. It is not.
I ordered a turquoise green RFID laptop bag - and received a navy blue 'Good Mum' bag. I requested the product be replaced with my actual order, green laptop bag, as told via email, that I had received what I ordered and had opened the package.
I then had multiple email exchanges whereby this DODGY/ UNETHICAL/ PURPOSEFULLY MISLEADING company advised I would have to pay to return the product they had incorrectly supplied, and offered a coupon discount on my next purchase.
There is no resolution to date, just continuous email exchange offering discounts in exchange for NOT having to supply the item I ordered. Or, advising a refund will happen when the goods are returned in their original packaging - which is a piece of clear plastic to this address:-
F, Kang Zhong Building
No. 2 Commercial Second Street
Niushan Zhong Wu Wei
Dongcheng Street
Dongguan City
523000

If i could rate them 0 stars I would. Worst customer service - tried to ask for phone number as required by post to complete the return and they would not support my requests. Do not buy from here - the quality of the goods are awful. I can not stress highly enough that you will be wasting your money. Unfortunately I have been scammed.

They also tried to get more information from me after I posted this review but their customer service is yet to be able to support my needs. Worst business ever

Wish I could give zero stars. The company is really a scam. They sell super cheap poor quality merch and make it impossible to return. I think their business model is to ship junk then hope you don't return it or accept a partial refund. Some of my items arrived broken. I clearly said "don't send me replacements because I don't want them." They sent replacements anyway and then refused to refund me. STAY AWAY FROM THIS COMPANY AT ALL COSTS

This company poses as a Sydney based business when it is actually a drop shipping business operating out of Hong Kong. The item took a long time to arrive and when it finally did the sizing was not as advertised and the quality of the fabric and sewing was very poor. They will do everything possible to avoid you returning the item and when you insist on needing their phone number for the customs declaration form they refuse to provide it. In the end I gave up and just agreed to the 30% refund they were prepared to offer and they stopped responding to me!!! A good lesson to check reviews before ordering.

I am not happy with with company! totally agree with the reviews about quality and thinking its Aust! my husbands shoes were terrible and $90 and forget getting the refund; after several emails I sent I rcd a voucher but after another several emails from me & back trying to tell them its not working is beyond ridiculous no stars should be the choice..

I actually want to put zero stars! DO NOT BUY FROM THIS COMPANY!

As others have said the company is advertised as if its Australian when in fact items are shipped from China.

I ordered some shoes which went missing. Raised a complaint with courier and No Worries, asking for a refund. Instead without my agreement sent out a replacement, which I didnt need as the shoes were ordered for a wedding which had passed. I told them I didnt want the replacement I wanted a refund. Emails going back and forth and they refused to provide a pre paid return label or my refund! The company needs reporting

Zero star for me now ! Just got scam by no worries offical!!! I’ve ordered something from their store and my item never come. I contacted them and ask them to refund me back my money then they told me they will give me a gift card instead but I couldn’t use the give card they provided me and when I contacted them telling them that the gift card isn’t working they told me to buy the product using my money again. I was so stupid to trust them so, I did and now they haven’t reply me back for a few days now and I did not get my money back !!!!! I’m very disappointed and I hope karma will come back to them! Scam scam scam !!