Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Voir plus
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All staff from my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and b... Voir plus
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Voir plus
L'entreprise a répondu
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Voir plus
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À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Entreprise de gestion des fonds
- Fournisseur de pension de retraite
- Institution financière
Écrit par l'entreprise
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Écrit par l'entreprise
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Coordonnées de contact
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Royaume-Uni
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Bien
3 k avis
Demande des avis aux clients
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Réponse de now:pensions
Hi Jackie,
It's always good when things work out. I'm so happy you received the payment when you expected.
I've passed your review to the team, so they can see how good they're doing.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
Easy to navigate and communication…
Easy to navigate and communication throughout the process
6 septembre 2026
Réponse de now:pensions
Hi Carl,
Thanks for taking the time to write to us.
It means a lot that the entire process was easy to navigate. I'm also pleased to hear you were kept up to date through the entire process.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Michael,
Thanks for letting us know about your experience. It's great when everything comes together.
I've passed your review to the team. They deserve to know how good they're doing.
Thanks again,
Conner
now:pensions
So quick and easy on the app and I was…
So quick and easy on the app and I was helped through the process over the phone
24 septembre 2026
Réponse de now:pensions
Hi Fiona,
I'm delighted to hear it was quick and easy for you. Even more so that you got the help you needed when you contacted us.
Thank you so much for taking the time to write to us.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Julie,
Thanks for letting us know the staff were helpful, and you found the process quick and easy.
I've forwarded this review to the team, they'll be delighted with the feedback.
Thanks again,
Conner
now:pensions
Réponse de now:pensions
Hi Steve,
I'm so happy to hear that the app was easy to use, and that the amount you'd saved was generous.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
Telephone call with provider was very…
Telephone call with provider was very helpful and she went the extra mile. Explained everything and guided me through the withdrawal process. Great service, thank you.
4 septembre 2026
Réponse de now:pensions
Hi Vin,
Thank you for your lovely review! We’re so glad our team could go the extra mile and make the withdrawal process feel smooth and simple.
Helping out and explaining everything clearly is what we’re here for, with a little extra sparkle when needed! Thanks again for taking the time to share your experience,
Thank you,
Andrea
Couldn't have made it any easier
Couldn't have made it any easier. One phone call and all sorted. Easy instructions and very very helpful
9 septembre 2026
Réponse de now:pensions
Hi Graham,
We’re thrilled to hear we could make things that easy for you. One call, all sorted, and a happy ending all round!
Thanks for the lovely feedback and for letting us help make it simple, smooth, and stress-free. We’re always here whenever you need us!
Thank you,
Andrea
Réponse de now:pensions
Hi Richard,
Thank you for your kind feedback, it really means a lot to the team.
We’re so pleased to hear the whole process felt easy and quick for you. That’s exactly the experience we aim to deliver, so it’s lovely to know we got it right.
Thank you,
Andrea
Réponse de now:pensions
Hi Susan,
We’re so happy to hear that taking your pension pot was easy and helpful, that’s exactly what we love to deliver!
Thank you for your amazing feedback, and we’re delighted we could make the process smooth and straightforward for you.
Thank you,
Andrea
Réponse de now:pensions
Hi Rabnawaz,
I'm so happy you felt that we deal with your query in a very professional way. This is the level or service we always aim to deliver.
Thank you so much for your lovely review, I will feed this back to the relevant teams who will be thrilled to hear!
Thank you,
Andrea
Réponse de now:pensions
Hi Helena,
We’re thrilled to hear you found our service helpful and professional, that’s the sweet spot we always aim for!
Thanks so much for your lovely feedback; it’s the kind of thing that puts a big smile on the team’s faces.
Thank you,
Andrea
Réponse de now:pensions
Hi Bernard,
Efficiency? We like to think that’s our middle name! 😄
Thanks so much for your lovely feedback, we’re delighted we could keep things quick and easy for you.
Thank you,
Andrea
Réponse de now:pensions
Hi Ana,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Missed Transactions & Inadequate Explanations
I'd call this provider useless, but that would imply they'd made it onto the scale of use. It's maybe 3 or 4 times now over the last 2.5 years that I or my employer has had to chase them because my pension payments have failed to register on my account. When I've called I get nonsense justifications about batch runs and process timings (I know it's nonsense as I have worked in IT for financial institutions and what they say makes no sense). I've no choice but to use this lot for now as my current employer will only pay into this provider. As soon as I finish my current role I'll transfer out.
22 septembre 2026
Avis spontané
Réponse de now:pensions
Hi Matt,
Thank you for your feedback. Every three years your employer by law has to re-enrol any workers who qualify to be in the pension scheme. When this happens, you are given a full calendar month from the date on the enrolment notification in order to opt out.
The contributions show as pending during that period and are then collected by direct debit from your employer shortly after the opt out end date so that they can be invested into your pension fund. This is so that if you do opt out your employer can easily refund the contributions paid via their payroll.
Kind Regards,
Judith
now:pensions
Réponse de now:pensions
HI Lynne,
Thanks for taking the time to leave such a positive review. We’re pleased to hear you found it quick and easy. We’ll pass your kind words on to the team.
Kind Regards,
Judith
now:pensions
Réponse de now:pensions
Hi Dinesh.
Thank you for your feedback. We’re delighted to hear that you received very good service. We truly appreciate your support.
Kind Regards,
Judith
now:pensions
I cashed in 4 pensions yours was the…
I cashed in 4 pensions yours was the most difficult by far and took the longest to sort out.
Your staff have very little knowledge of your precidure and after speaking to at least 4 of them they all gave me different information which I found very frustrating and annoying to say the least.
The other 3 took just over a week to be payed out yours took nearly 2 months
16 septembre 2026
Réponse de now:pensions
Hi David,
Thank you for sharing your experience. We’re pleased that your pension payment has now been completed. While we must carry out all necessary security checks to protect our customers, we’re continually working to make the process more efficient and ensure clear communication throughout.
This is the kind of experience we’re keen to learn from, so we’ll be listening to the relevant calls to identify any valuable feedback that can support our hardworking contact centre teams and help us improve the service we provide.
Kind regards,
Judith
now:pensions
A very satisfied customer
The staff was very helpful in guiding me how to go about while I signed on in the app.
Many thanks.
Keep up the good work.
2 septembre 2026
Réponse de now:pensions
Hi Alvernaz,
Thank you so much for your kind words! We're thrilled to hear that our staff was very helpful in guiding you through the app. We'll be sure to pass on your appreciation to the team.
Kind Regards,
Judith
now:pensions
Very professional staff and…
Very professional staff and straightforward claims procedure.
7 septembre 2026
Réponse de now:pensions
Hi Mario,
Thank you so much for your review. We’re delighted to hear you had a positive experience with our team and found our claims process straightforward. Your feedback means a lot to us.
Kind Regards,
Judith
now:pensions
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