Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Voir plus
L'entreprise a répondu
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All staff from my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and b... Voir plus
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Voir plus
L'entreprise a répondu
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Entreprise de gestion des fonds
- Fournisseur de pension de retraite
- Institution financière
Écrit par l'entreprise
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Écrit par l'entreprise
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Coordonnées de contact
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Royaume-Uni
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de now:pensions
Hi Vincent,
Thank you so much for your review. We’re delighted to hear you had an easy transfer process.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Straight forward process
24 septembre 2026
Réponse de now:pensions
Hi Stuart,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
I love the honesty and accountability…
I love the honesty and accountability from Now Pension
29 septembre 2026
Réponse de now:pensions
Hi Fulgence,
Thanks for taking the time to write to us. Your review means so much.
The team absolutely deserve to see this review, so I've passed it over to celebrate their success.
Thanks again,
Conner
now:pensions
Réponse de now:pensions
Hi Mick,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Robbie,
I'm so pleased you had a good overall experience when you contacted us, and I'm happy you weren't waiting long at all for us to respond.
Thank you so much for taking the time out of your day to write to us.
Kind regards,
Conner
now:pensions
Simple and effective process and outcome.
The process was clearly explained and user friendly. The website was easy to navigate. Communication from Now was prompt and instructive. Everything was done speedily and without fuss.
25 septembre 2026
Réponse de now:pensions
Hi Noel,
Love to hear that!
Thanks for the great review! Simple, speedy, and no fuss is exactly what we’re going for, so it’s brilliant that everything felt easy on your side too. We’ll keep it that way.
Thank you,
Andrea
Réponse de now:pensions
Hi Helen,
Thank you so much for your review. We’re delighted to hear you received clear, quick instructions when you contacted us, and that the website was easy to use!
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Enos,
Thanks for leaving your review. Your feedback is appreciated.
I've taken a look at your account and the transfer in journey you had, and I can see that we were told you wanted to transfer your funds to us on 2 September. We received notification from The People's Pension that they'd sent the funds to us on 18 September, and we received those funds and updated Origo to confirm this on 23 September. We then wrote to you on 25 September after we'd successfully invested your funds.
We weren't able to invest your funds until we'd received them from The People's Pension. I'm sorry you felt there was a delay.
Thank you again for taking the time to write to us.
Kind regards,
Conner
now:pensions
Transferring pension funds was quick…
Transferring pension funds was quick and easy straight forward and no complications
15 septembre 2026
Réponse de now:pensions
Hi Steven,
I'm absolutely delighted with the experience you received when transferring your funds. Thank you so much for writing to us to let us know.
I've passed your review over to the team, they'll be so pleased with this review.
Thanks again,
Conner
now:pensions
Réponse de now:pensions
Hi Leonel,
Thanks for taking the time to write to us. I'm sorry to hear you don't recommend us.
I've taken a look at your account and can see that there had been multiple issues with getting your claim approved. Please accept my most sincere apologies for everything you faced.
Your feedback is greatly appreciated and has been taken on board to improve our service.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Emmanuel,
Thanks for taking the time to write to us.
I'm so pleased to hear your transfer was smooth. It means a lot to us.
I've passed your review to the team, so they can see how good they're doing.
Thanks again,
Conner
now:pensions
Réponse de now:pensions
Hi Alan,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
I had my little savings sent to my personal account
I had my little savings sent to my account in time I expected it. It was great to have it on time.
23 septembre 2026
Réponse de now:pensions
Hi Ian,
I'm so happy to hear everything was paid to you on time. Thanks for getting in touch to let us know.
I've passed your review to the team. They'll be delighted with this review.
Kind regards,
Conner
now:pensions
Rubbish
It took just over a month to get sorted when I was told when I rang them it would take 7 days
Stay clear or move to another pens
1 septembre 2026
Réponse de now:pensions
Hi Sharon,
Thanks for taking the time to let us know about your experience.
I've taken a look at your account and I can see that there was a miscommunication on your account. Please accept my apologies for this.
I can see that once we'd gotten everything approved, your funds were paid within our timeframe. Your feedback is greatly appreciated.
Kind regards,
Conner
now:pensions
Easy to use app
The app was self-explanatory and easy to use. Money was paid in 2 days after i was notified it was being paid. A very efficient service
25 septembre 2026
Réponse de now:pensions
Hi Ken,
Your review is the reason we strive to be as good as we can. Thank you so much for your kind words. I'm so happy everything was sorted quickly and we kept in touch the entire time.
I've passed your review to the team, they deserve to see how good they're doing.
Thanks again,
Conner
now:pensions
Quick and easy access
Once I understood the process it was easy to release my pension funds.
21 septembre 2026
Réponse de now:pensions
Hi Chris,
I'm delighted to hear your pension funds were released within our expected timeframe. I've passed your review to the team, to celebrate their success.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
It was very quick and the money was…
It was very quick and the money was processed and in my account with little hassle.
25 septembre 2026
Réponse de now:pensions
Hi Amanda,
Thanks for taking the time to write to us.
I've passed your reivew to the team, they'll be delighted with the review. It truly means a lot to us that we were able to get everything paid out to you in a timely manner.
Kind regards,
Conner
now:pensions
Excellent communication
Excellent communication . Kept me informed during the whole process .
23 septembre 2026
Réponse de now:pensions
Hi Tracey,
I'm so happy we were able to help, and we kept in touch every step of the way.
Thank you for taking the time to write to us.
Kind regards,
Conner
now:pensions
We contacted the company about my…
We contacted the company about my husbands pension which we didn’t even realise he had they were very helpful and gave us the information we needed,they sent everything to us to read which made us decide what we wanted to do,they gave us all the information we asyfoe and answered our questions
10 septembre 2026
Réponse de now:pensions
Hi,
Reviews like yours are the reason we take pride in everything we do. Thank you so much for taking the time to write to us.
I'm delighted we were able to get you all the information you needed, and helped in every way possible.
The team have been sent this review, they'll be absolutely delighted with this review.
Thanks again for writing to us.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Jackie,
It's always good when things work out. I'm so happy you received the payment when you expected.
I've passed your review to the team, so they can see how good they're doing.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
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